1. Rahul N Dixit
E-Mail: rahul4dixit@gmail.com
MOBILE: +91 7715035009
CAREER OBJECTIVE
To work in a growth oriented & learning environment
this can help me to enhance my skills, knowledge & to
contribute effectively, efficiently towards the growth of
the Organization.
• Working as a Incident Manager (production Support
Engineer) with HDFC Bank Ltd. Mumbai from November
2012 to till date.
• Worked as Application Support with Wipro InfoTech Ltd.
Calcutta and Mumbai from Nov 2008 to Nov 2012.
ROFILE
• Creation & maintenance of database objects like tables,
views, index, synonyms etc.
• Possess hands on experience in Oracle 10g/11g(SQL,
PL/SQL), UNIX (SUN SOLARIS/AIX), Shell Scripting
and Weblogic 11g.
• Performing Mock Batch runs and UAT/SIT Testing.
• Involved in Incident Management, Problem
Management.
• Liaise with vendor to ensure production issues are
resolved and fixes/patches are implemented
successfully. Provide technical hand holding during
incident/problem resolution.
• Technically versed in UNIX Commands and basic
knowledge on Shell Scripting.
• Providing back-end support to applications.
• Handled projects and efficiently delivered the
required applications in a very systematic way in
adherence to the SLA.
• Identify and drive the production changes required to
bring stability to production environments.
• Participate in Application releases, Infrastructure
changes, and maintenance activities.
• Monitoring production server, troubleshooting.
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Key Skills & Experience
Summary
Oracle 11G, PL/SQL , SQL, Unix,
AIX, Unix Shell Scripting,
Weblogic (11G) .
Tools:-
Autosys – Job scheduler,
JIRA –Defect tracking Tool,
Unicenter R12-Call logging
system
4 + Years of experience in
Production Application Support.

2. • Involved in System Monitoring.
• Creating and resolving the Production tickets.
• Identify root cause / alternate solutions for incident
occurred.
• Hands on experience on JIRA-Defect Tracking Tool.
TECHNOLOGY EXPERTISE
LANGUAGES: UNIX SHELL SCRIPTING
DATABASE: SQL, ORACLE 11G
OPERATING SYSTEMS: AIX,SUN OS
WEB TECHNOLOGIES: HTML
WEB & APP SERVER: WEBLOGIC 11G
DOMAIN EXPERTISE: FULL FLEDGE KNOWLEDGE OF CORE BANKING SYSTEM OF ORACLE
FLEXCUBE
KEY ASSIGNMENTS
N C B ( F L E X C U B E / H D F C B A N K L T D . )
Designation : Manager
Project Duration : November 2012 – till now
Role : Incident Management – Production Support Engineer.
Project Description:
HDFC Bank is headquartered in Mumbai. The Bank has a network of 3460 branches in 2000 cities
across India. All branches are linked on an online real-time basis. Customers in over 3000+ locations
are also serviced through Telephone Banking. The Bank’s expansion plans take into account the need
to have a presence in all major industrial and commercial centres, where its corporate customers are
located, as well as the need to build a strong retail customer base for both deposits and loan products.
The Bank also has a network of 11088 ATMs across India. HDFC Bank operates in a highly automated
environment in terms of information technology and communication systems. All the bank’s branches
have online connectivity, which enables the bank to offer speedy funds transfer facilities to its
customers. Multi-branch access is also provided to retail customers through the branch network and
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3. Automated Teller Machines (ATMs). In terms of core banking software,the Retail Banking business is
currently supported by Flexcube and Finware, both from i-flex Solutions Ltd(OFSS).
Responsibilities :
• Identifying the root cause of incidents in
order to prevent future recurrence.
• Handling and monitoring NEFT and RTGS
issues Transactions.
• Incident management for the
applications.
• Query integration as per requirement
from business and as well
writing/modifying shell scripts.
• Coordinate with vendors/BPRG for
problem resolution and follow ups.
• Ensure that all team members/Vendors
(Technical analysts or Programmers)
perform the delegated tasks according to
set timelines.
• Monitoring space utilization and
blockings in production database with
help of alias created by Application
Owners and DBA, escalating to them if
space decreases rapidly or more blocking
arises.
• Creating and executing database patches
in production in batch runs with the
support of Vendor.
• Enable or Disable task using Crontab Job
and handling HDFC Branch User’s ID
related issues.
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4. • Handling Administration activities
involving Open and shut down database
and kill active sessions. To forcefully
shutdown database with confirmation
from application owners.
• Analyzing the root cause for any
Failure/Delay in day end activity time.
• Involving in the Activities such as Release
Deployments, PVT, U drill, Failover,
Defrag etc
• Raising the Jira for Critical Issue or Bugs
in the Application and coordinate with
Vendors to Resolve the Permanently.
• Serve as a focal point to communicate
and resolve interface and integration
issues with other teams.
• Keep the Project Manager informed of
task accomplishment, issues and status.
• Escalate issues that cannot be resolved
by the team to the Project Manager.
• Assist team in achieving best possible
design solution for functional
requirements.
• Participation in new projects
implementation and movement to
production complies processes.
• Reviewing the KB documents &
publishing the same to L2.
• Serve as the technical interface between
business support groups, application
vendors and internal infra support
teams.
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5. • Providing on call support team covering
24 * 7 days systems.
• Accountable for EOD / BOD monitoring,
finding error log in case of any aborts,
rendering first level solution or escalating
to IT or Vendor to faster resolution.
• Modifying procedures, applying patches
in Production, Semi production areas.
• Handling Ad hoc Report generation from
production & semi production databases.
• Monitoring Autosys Job, checking for
errors and description of job, executing
Autosys jobs and provides First level
Solution to aborted job.
• Monitoring space utilization and
blockings in production database & space
decreases rapidly or more blocking arises
and adding data files accordingly.
• Creating and executing database patches
in production in batch runs with the
support of Senior IM & PM Team and
Vendor.
• Monitoring Heap Size on Manage
servers, Deploying New units on
weblogic servers.
• Install, Configure new manage servers in
UAT environment on Weblogic servers
• Installation of Oracle Web logic Server
11g (10.3.3) on AIX (6.1).
• Configuring JMS server and JMS module
in Web logic.
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6. • Deploying the Applications in Clustered
Environments.
• Build and Deploy the Applications in
Lower Environments
• Performing Web logic Server hanging and
Crash issues.
• Performing various types of Incidents
raised by IT Support Team.
• Monitoring the Web logic Server and
Deployed applications.
• Automating daily monitoring process to
reduce work load.
• Attending pre and post review meetings
for Deployment plans.
• Handle work and Change Requests and
Incidents.
• Review and Maintain logs of production
failures and resolutions.
• Write programs or scripts to automate
production services as required.
• Inspect, review and comment on any
documentation produced in relation to
software releases.
• Reviewing and understanding
Implementation Plans before signoff and
be able to execute them on the
implementation date.
• Configured OBI,Flexcube,data souece
and Weblogic manage server.
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7. • Installation of Oracle Weblogic Server
11g(10.3.3) on AIX (6.1).
• Configuring JMS server and JMS module
in Weblogic.
• Deploying the Applications in Clustered
Environments.
• Build and Deploy the Applications in
Lower Environments
• Troubleshooting the issues which we are
getting in the production.
• Performing Weblogic Server hanging and
Crash issues.
• Performing various types of Incidents
raised by IT Support Team
• Handling Performance tuning of the
Application servers
• Monitoring the Weblogic Server and
Deployed applications.
• Automating daily monitoring process to
reduce work load.
• Attending pre and post review meetings
for Deployment plans.
• Handle work and Change Requests and
Incidents.
• Review and Maintain logs of production
failures and resolutions
• Inspect, review and comment on any
documentation produced in relation to
software releases.
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8. • Reviewing and understanding
Implementation Plans before signoff and
be able to execute them on the
implementation date.
• Configure Flexcube Branch server and
Weblogic manage server.
F I N W A R E ( F I N W A R E A N D O R A C L E F L E X C U B E / H D F C B A N K
L T D . )
Designation : Production Application Support Engineer
Project Duration : Nov 2008 – Nov 2012
Role : Incident Management – Production Application Support.
Project Description:
Finware is the core banking application used by HDFC Bank to service its Retail Banking Customers. All
savings and current accounts are created in Finware .Users at branches need access to Finware
application for all retail banking application. HDFC Bank uses Finware applications for new customer
enrolments, store customer data, record the financial transactions carried out by customers, maintain
the account balance and provide reporting services. Finware provides account summary on request
from internet banking application. By EOD, database reports are generated and update taken from
interfacing applications.
Responsibilities :
• Liaise with vendor to ensure production
issues are resolved and fixes/patches are
implemented successfully.
• Writing or modifying shell scripts. Query
integration in production as per
requirement from business.
• Checking alert log and trace files on
daily basis.
• Managing resources, Users,
Privileges and Roles.
• Performance tuning and process
improvements.
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9. • Provide technical hand holding during
incident/problem resolution
• Be a team player. Active participation in
improvement initiatives
• Identifying root cause / alternate
solutions for incident occurred.
• Achieve SLA as per the agreed term &
condition with Application
• Ensure on escalation matrix/update are
properly done.
• Raising system fault reports with vendor,
SIT and UAT testing for the fix provided.
• Batch run monitoring during daily and
month ends flow.
• Production system maintenance and
monitoring.
• Monitoring space utilization and
blockings in production database &
escalating to them if space decreases
rapidly or more blocking arises and
adding data files accordingly.
• Creating and executing database patches
in production in batch runs with the
support of Senior IM & PM Team and
Vendor.
• Accountable for EOD / BOD monitoring,
finding error log in case of any aborts,
rendering first level solution or escalating
to IT or Vendor to faster resolution.
• Modifying procedures, applying patches
in Production, Semi production areas.
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10. • Responsible for changes in scripts /
queries, modifying dates in queries and
running on production, semi-production
databases and FTP output to FTP area,
where user can access the desired
output.
• Handling maintenance of software on
client side.
• Working on SQL/Oracle/Sybase as back-
end databases to resolve database &
system issues through Knowledge base.
• Apply application and database patches
in production system for critical
application and database aborts/issues.
• Performing root cause analysis of
repetitive incidents and issues for
permanent rectification of problems
• Responsible for Installation,
Configuration & Incident Resolution
related to Core Banking Application like
Finware & Flexcube etc.
• Installation & configuration of SQL
Servers and up gradation of service pack.
• Implementation of SQL Logins, Roles and
Authentication modes as a part of
security
• Monitor Alerts including taking corrective
actions on basis of alert on Servers.
• Installation / Configuration of Core
Banking Application (Finware and
Flexcube) on Branch server.
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11. • Troubleshooting and providing resolution
for known error in Applications, this can
be uploaded in Knowledge Base.
• Restoration of Finware/FCC and
Flexcube/FCR Application on the Branch
• Preparation of Application Patch and
managing for centrally Deployment On
all the Branch servers.
• Single Point of Co-ordination for all the
New Upcoming Branches Project And
New Application Patches to be
implemented on UAT and Production.
• Testing of applications on Operating
System & Oracle Database.
EDUCATION
• B.SC (Mathematics) – Bhagalpur
University – 2008
CERTIFICATIONS
• Pursuing Oracle 11G certified associate
(OCA).
• Pursuing Weblogic 11 G Certification.
PERSONAL DETAILS
E-mail : rahul4dixit@gmail.com
Address : Chandivali Farm road, Andheri-400072
Contact Number : +91 7715035009
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