Shailendra Tendulkar has over 15 years of experience in systems and management roles. He currently works as an IT application and server support representative for Impact Technology, providing 24/7 support for HDFC Life Insurance. Prior to this, he held roles managing IT operations, including incident and change management, for companies such as ACS Xerox and HDFC Bank. He has technical skills in operating systems, groupware, monitoring tools, and ticketing systems.