Lowhile Mengi has over 12 years of experience in IT client services, project management, and data analysis. He has extensive experience in project management support, data analysis, management reporting, and process improvement. He is proficient in Microsoft Office, SQL Server, SAS, and has experience using project management tools like JIRA, DevTrack, and Primavera. He is trained in PMP, Lean Six Sigma, and has worked on projects in banking, telecom, and other industries.

1. Lowhile Mengi
House No. RZ 81,2nd Floor, Mahindra Park New Delhi – 110058, INDIA
Contact # +91-9811217771
Email: lowhile@gmail.com,
Summary
Total work experience of 12+ years’ in IT Client Services ,PMO Project Management in IT Software, Client
care in Telecom and Banking Domain Industry.Have extensively utilized my skills with strong analytical,
data/Variance Analysis , Supporting PMO Transitioning Plan, Process improvement, Management Reporting,
Projects Management, problem solving & organizational abilities during the past tenure of my services and
successfully achieved the targets assigned.
Professional Brief
 7+ years of experience in Project Management support and administrative assistant ,Project/Product data
Analysis,management Reporting experience working in Global PMO , Process SLA Management,
Customer Accounts /Defect management, Records Management, Network Monitoring, Data Recovery,
Project Transitioning, TOK Plan, IT Infrastructure Asset Inventory Management ,ITIL/ITSM Workflow
Management , Client Servicing and data Analysis.
 3-5 year of PMO experience in updating Project Status, Project Delivery Documents, Maintaing SOW on
PMO Sharepoint.Data Analysis and Management Reporting with IntelliRisk Management Corporation
India Pvt.Ltd (iQor) and Convergys India Services and Open Solution Software services India Pvt. Ltd.
 5+ Years of Experience using: Microsoft SQL Server 2008, SSRS, and Expert User of MS- Excel(Expert)
Powerpoint, MS Visio, MS Access and VBA forms creation, Have used MINITAB for preparing BPMS
Presentations, Knowledge of SAS Basic Queries & SAP as well for Project Management and reporting.
 Handling Business Data Analysis - Managing Share point Reporting Site for Clients, updating Process and
Project plan, Preparing decision making informatics strategies and operational frameworks for process &
Business improvement.
 Supporting Project Managers and stakeholders in Supporting SAP Agile full life cycles to achieve Project
Deliverables.
 Lean Six Sigma Green Belt Trained & Tested with focus on optimizing operations, process improvements
and redefining the Reporting Product/process.
 PMP and Six Sigma Green Belt Trained.
 Workforce Management Application Used: Siebel-Analytics, IEX, e-Pro, CMS, Citrix, Blue pumpkin,
DSS and Aspect – Dataview .JIRA, DevTrack, working knowledge of HP PPM, Primavera
Organisational Experience
Since JAN 2011 –Mar 2015 KRONOS Software Services Pvt Ltd, INDIA.,Noida
Reporting to Sr. Director - Professional/Customer Engineering
Product Domain: WFM,BI Analytics,HRMS and Finance
o Monitoring and Validating Project work efforts, Developing Program/Project Charter,
delegate tasks and report progress to senior managers and various stakeholders
o Preparing / developing project schedules, estimation, establishing measures and
milestones, definition, scoping, tracking etc.
o Develop, review, and update the group-wide IT infrastructure and systems technology
framework, policies and standards, aligned to the governance philosophy and business
needs of RGE group
o Updating tracking worksheet with order and invoice information on SharePoint.
o Supporting and coordination in data center migration/consolidation, transition,
infrastructure deployment and management.
o Developing and sharing the multi-year infrastructure and systems roadmap across the
group through effective communication and joint business-IT planning.
o Coordinate, escalate and report on all risks and issues, track and follow up with
responsible parties to update and close them out.
o Coordination in planning, budgeting and implementation of group-wide infrastructure
and systems initiatives to achieve transformational business outcomes.

2. o For information security governance and IT asset management processes and forums to
ensure compliance of IT plans, projects, systems and operations across the group.
o Working for Customer data centre design, structured cabling architecture and
implementation plans, and managing end-to-end implementation life cycles of projects
o Monitoring vendors execution of project(s) to ensure that deliverables are on time, on
budget, and in accordance with the SLA
o Defining and gaining approval for business requirements, process modelling deliverable,
project plans and charters from Management Team
o Preparing and updating PMO/Project dashboards working with BPT Teams
o Responsible for scheduling and coordinating meetings with Vendors and Stakeholders
o Performing project resource roll-on and roll-off processes based on Customer issue
backlog.
o Doing Coordination of all activities for the project to achieve overall project goals and
objectives, providing direction to all members of the team to achieve milestone dates as
per release plan.
o Visited U.S head office every year for Project Status update and Management Meetings.
o Updating Regional project status, Customer Defects reports/PPT for Weekly/Monthly
management review
o Tracking and Reporting Day to day project management tasks such as updating
iteration customer defects backlogs, resolving and/or escalating roadblocks to Senior
Management Team for status meeting on SharePoint.
o Communicating with Regional Program Manager, Project Management Office, Functional
Managers and/or Consultants regarding status of specific projects for weekly/Monthly
Status Meetings.
o Working with the project leads to identify and mitigate risks in a timely manner to avoid
impact to delivery timelines or product quality
o Developing and executing a PM methodology to plan, manage and execute all project
initiatives undertaken by the organization
o Developing full scale project plans and define projects tasks and resources that deliver
predefined results to all stakeholders
o Determine project health by measuring the variance in scope, schedule, cost and
quality from respective baselines. Adjust and redirect accordingly to remain on track, on
task and on target.
Since 4th JUNE 2008 – Jan 201 Open Solutions Software Services Pvt(Now Part of Fiserv). Ltd, Gurgaon.
Reporting to the Director - Customer Services/PMO
Domain: Banking/Finance
o Managing and Reporting Key performance metric with quality to senior management on
a Daily, monthly and quarterly basis in PMO.
o Maintaining and updating Project Transitioning status for management review
o Reporting and communication on risk, Backlog issues, challenges, achievements,
success, failure, improvements to ensure quality delivery.
o Doing measurable metrics for the success of each member of the PMO team and
monitor on a regular basis
o Creating and circulating periodic progress reports for projects, highlighting key
Customer issues and decisions required
o Responsible for opening and maintaining work item tasks in TFS
o Monitoring vendors execution of project(s) to ensure that deliverables are on time, on
budget, and in accordance with the SLA
o Responsible for maintaining our SharePoint and project artefact documentation
organization – folder structure, project artefact site map, etc
o Responsible for helping to maintain project deliverables – action items, change controls,
risks and issues logs – following up when items need updates, are stale, etc
o Conducting retrospective meeting ,Sprint Planning for improvements
o Updating and Maintaining Project status Dashboard For management,
o Preparing Weekly/Monthly Status Review Presentation for project managers and
project directors.
o Working with Project Managers to update their project schedules, Status and
execution Plan and helping them in planning and execution of their projects
deliverables.
o Updating Project Reports, weekly/monthly activities, Project Schedule, Project
documents,SOPs,PO and Invoicing / Payment- Work
o Working with US-Strategic Business Re-Engineering Team in Client Servicing for
Reporting Product Development.
o Helping Project Management Team to implement a improvement through 'leading by
example' and facilitating delivery of business impact / results.
o Functional, Operational Data Analysis and Design are my strong key areas.

3. o Preparation of Project level BPMS on monthly manner using statistical software
(MINITAB).
o Managing Service Delivery from India Metrics/Reporting Product Team.
Assignment & Measures of Success:
 Analyzing Large volume of CIM and CRM raw data & highlighting the trend or & the huge variance.
 Strategizing various type of dashboard to be made and information/analysis that a dashboard/scorecard
needs to cover.
 Helping Leadership and people management experience. Manage resources in accordance with
project schedules to deliver high quality services to clients.
 Innovating/ Updating process portals
 Providing Timeliness as per plan and accuracy of MIS for PMO
Client Care Management Team
Past Assignments
 Nov-2006 – June-2008, Specialist in IntelliRisk Management Corporation iQor India
Pvt.Ltd,NOIDA
 Mar-2005 – Nov-2006, Sr. Analyst in Mphasis an EDS Company,NOIDA
 Jan 2002 – Mar-2005 as Analyst in Convergys India Services Pvt. Ltd,GURGAON
Significant Accomplishments:
 Worked With HCL Technologies Ltd. As a Trainee during my MCA, the Company holds Brand name in
in software Industry.
 Worked With Excel InfoTech Limited.As a Trainee During my BCA the Company holds name in software
applications in Client-Server technologies.
 Worked With JPS TECHNOLOGIES PVT. LTD. As Technical Executive the Company holds name in
Project Management and Project selling.
 Have been constantly rated as an ‘A player’ till date during my performance appraisals.
 Customer Champion Award for year 2005 in Convergys.
 Awarded with the ‘Certificate of Recognition’ for outstanding performance and Tag Line “Man behind
Metrics “from Director-Business Support Head.
 Have been a ‘Six Sigma Player’ for Skill Mapping Charts.
 Was awarded ‘Team Extra Miller’ for consistently excellent performance, successful team mentoring
and performance enhancement.
 Won a number of ‘client awards’ for an overall performance within two quarters.
 Received the ‘Quality award’ for winning the COE level six-sigma quiz.
 Visited US four times for Project Transitioning and Training Purposes.
Training Programs Attended
 ‘Six Sigma Green Belt’ Certified from Indian Statistical Institute, Delhi Centre.www.isid.ac.in
 Lean Training provided by quality team in Open Solution.
 Training in ‘Train The Trainer’ provided by ‘Open Solution University’Centralized Learning Services’.
 Training in ‘Effective Time Management’ ‘Open Solution University’Centralized Learning Services’.
 Training in PMP ‘Project Management Programme’ provided by ‘Open Solution University’Centralized
Learning Services’.
 Training in ‘Principle of Banking’ provided by Open Solution University Centralized Learning Services.
Professional & Academic Credentials
o 2003—Master in Computer Application (MCA).
o 2001 – Bachelor in Computer Application (BCA)
o Business Analytics Programmer Diploma ‘O’ Level from DOEACC.

4. o GNIIT (Three years Professional Computer Course) from NIIT.
Date of Birth: 1st May ‘1981. Passport Available on Demand, Holding B1/B2 U.S. Visa.