Shamroz Khan has over 14 years of experience in customer service, sales, and business development. He has worked at Emirates Technology Company Dubai and Bukhatir Investments Ltd Sharjah. He has a BA degree and certificates in computer hardware/software, customer business professional training, cabin crew training, and Microsoft Office. He is proficient in English, Arabic, Urdu, Panjabi, and Pashto. Currently he plays cricket as the captain and manager of Panthers Cricket Club Dubai.

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Shamroz Khan
+971 50 5475881
shamroz_kd@hotmail.com
PROFILE SUMMARY Qualifiedprofessionalwith14+ yearsof deliveringprofit maximizationand
revenue growththroughoutstanding,customerservice, sales, business
development,andclientrelation. Demonstratedcompetenciesinselling
products/ services,settingdistributionnetwork,businessanalysis,strategic
planning,generatingreports,providingadministrative support,performingwell
underworkpressure,coordinatingwithmulticultural personnel anddealing
withvariousclients.Dynamic,goal-drivenandhighlymotivatedwithexcellent
communication,negotiation,analytical, problemsolving,decisionmaking,time
managementandinterpersonal skills.
PROFESSION & EXPERIENCE
HISTORY
Customer Service and help desk at Emirates Technology Company Dubai (EMITAC)
from Jan 2008 to Dec 2014.
 Front desk receivingcalls,handling walk in customers,call logging,updating
customers,full itsupport regards to company products and support, cash,
cheques receiving,solvingcustomers problemon phone, pickup and delivery
arrangement through courier and company transport.
Claiming, selling and Ordering spare parts at Emirates Technology Company Dubai
( EMITAC ) from Apr 2004 to Dec 2007.
 Claimingand orderingspareparts for all 3 servicecenter ( Sharjah,Dubai,Abu
Dhabi ) on daily basiswithin timeframe and followwith HP.
AMC Sales & Support Emirates Technology Company Dubai ( EMITAC )
 AMC (Annual MaintenanceContracts ) sales of all company products including
printers,laptop and desktop PCS to walk-in,outdoor,resellers,corporate,
phone customers.Briefingcompany products and sales.Record all thedata
and followup the payment and trace the record with accounts.
Office Administrator, Chairman office Bukhatir Investments Ltd Sharjah from Jul 1999
to Mar 2004
 Group chairman officedaily officeroutinework greets VIP, VVIP guests and
servingthem with all help and support,reception activities incomingcalls,
faxes,mails,banks works,cash handling,cheques, Lc’s, orderingall office
equipments.
RESPONSIBILITIES Customer Service, Help Desk and Support:
 Act as firstpointof contactfor customers whileprojectingprofessional image
at all times.Tact to deal with customers of diversenationalities.
 Accord highest attention to customers and use customer serviceskillsto
heighten sales opportunity of each customer contact.
 Process customer transactionsand respond to products and services inquiries
in a responsive,accurateand timely manner. Ensure understandingof client
needs through great attention to detail.

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 Display high quality,promptand professional customer serviceto achieve
customer satisfaction,repeatand referral business.
 Apply basic concepts,practicesand procedures of handlingclient’s complaints
whilemeeting quality standardsfor customer services.
 Obtain and examine all information to assess validity of complaints and
determine causes.Refer unresolved customer grievances to designated
department for further investigation.
 Keep records of customer interaction and transactions,document details of
inquiries,complains,issues,comments and actions taken.
 Continually develop understandingof company’s culture, products,ethical
initiatives and other areas of business.Reflectthe same in everyday
performance.
QUALIFICATION  BA from Government Degree College Oghi under Abbottabad board Pakistan
in 1998.
 Higher Secondary School Certificate(12th Grade) from Government Degree
College Oghi,under Abbottabad board Pakistan in 1996.
Additional Courses:
 A+ computer hardwareand software coursedone from Interman Computer
and cultural instituteduration of the courseis 60 hours done in the year of
2002.
 Attended Customer Business Professional (CBP) coursefrom Sites Power
TrainingInstituteDubai in 2007.
 Successfully passed Cabin Crewonlinedegree from CabinCrewDirectUK ( 87%
marks ) in 2009
 Successfully attended 2 days (16 hours) trainingsession for Customer
Relationship Management in 2009
 Successfully attended Samsung Customer Soft Skills(16 Hours) trainingsession
from Samsung Gulf Jebel Ali Dubai in February 2010.
 Successfully attended 2 days trainingsession Customer ServiceSkills from
Samsung TrainingCentre Dubai on September 30, 2010.
 Certificateof MS Officewith typing successfully donefrom Al Hillal Computer
InstituteSharjah in the year of 2001.
 Attended 36 hours duration British English coursefromAl Hillal Computer
Instituteunder British femaleteacher in the year of 2001.
IT SKILLS & TOOLS  Microsoftword.
 Microsoftpower point.
 Microsoftexcels.
 Windows installation & troubleshooting.
 Data collection and processing.
 Report compilation and analysis.
 Inventory management.
ACHIEVEMETS  Rewarded as Employee of the Year in 2008 for best supportingServices in
Customer ServiceDepartment.
 Achieved Certificatefor Employee of the Month 2005. Best services to HP
claimingand ordering

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 Got 2 award fromDubai CricketCouncil ( DCC ) for dedicated and achievement
and well organization and livecommentary for newly Super Stars T20
tournament held in Dubai Mens College Oval ground.
Cricket Careers.
Past profiles:
 Was captain in collegefor 2 years and achievethe best allrounder both years in central board
of Abbottabad Pakistan 1997,1998.
 Played for Sharjah CricketClub during2010 as a allrounder.Played Adiv,B div 50 overs, 40 overs,
T20.
 Played for FarooqueCricket Club in 2011 as a allrounder.Played A div,B div 50 overs, 40 overs,
T20.
 Played for HologramCC as an all rounder in season 2012.
Current profile and role.
 Playingfor Panthers CricketClub Dubai as a captain and manager.Achieved the best allrounder of
the season 2013/14.Apart from crickethandlingthe team management includingtheexpenses,
budget, matches arrangement, new recruiter etc.
 Till datesupervised almost150 matches as a senior umpire under Dubai CricketCouncil,Ajman
CricketCouncil.
 Coordinator cumofficial commentator of Super Stars T20 from the 2 season 2013/14.
Personnel Details:
Nationality : Pakistan
Date of Birth : 15 Apr 1979
Marital Status : Married
Visa Status : Employment Visa
DrivingLicense : Light Vehicle UAE with personnel car
Language : English,Arabic,Urdu,Panjabi,Pashto,

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