Syed Imran Alam is seeking assignments in sales, marketing, business development, or client servicing, preferably in the automotive lubrication or equipment industry. He has over 5 years of experience in these areas from roles at SAS Hyundai and HDFC Bank. He has strong skills in sales, client relationship management, team leadership, and market analysis. He holds an MBA degree and professional training certifications related to client services management.

1. SYED IMRAN ALAM imran.alam0610@gmail.com 1
SYED IMRAN ALAM
Mobile: +971588526303
Email: imran.alam0610@gmail.com
Address: A-109 University View Campus, Silicon Oasis, Dubai (UAE)
Seeking assignments in Sales & Marketing, Business Development, and Client Servicing with an
organization of repute preferably in Automobile (Lubrication / Equipment).
PROFESSIONAL SNAPSHOT
 Worked with SAS Hyundai as Client Service Manager.
 A seasoned professional with more than 5 years of experience in Sales & Marketing, Business
Development, Client Relationship Management, and Team Management.
 A keen analyst, highly skilled in market forecasting, quick to identify & formulate strategies to exploit
business opportunities.
 In-depth knowledge of working and dynamics of products with demonstrated abilities in optimizing
product performance and efficiencies.
 Adroit in handling business development, identifying & developing new markets, lead generation,
client retention and achieving targets.
 Effective communicator with good relationship building & interpersonal skills. Strong analytical,
problem solving & organizational abilities.
CORE COMPETENCES
Sales & Business Development
 Implementing marketing strategy for the sale of vehicles &equipment’s.
 Communicating product feedback from the field to principals with focus on effectuating modifications in
products and improving product performance.
Client Relationship Management
 Ensuring speedy resolution of queries and grievances, maintaining excellent relations with clients to generate
avenues for additional business.
 Developing and ensuring customer satisfaction by maintaining excellent turn around time (TAT) for delivery
and standard service quality norms.
Team Management
 Scrutinizing technicians’ productivity and efficiency levels; assessing drops in productivity and instituting
corrective actions; identifying & facilitating training requirements of workshop staff.
 Supervising and monitoring the performance level of the service staff for ensuring superior customer service
and accomplishment of service targets.

2. SYED IMRAN ALAM imran.alam0610@gmail.com 2
WORK EXPERIENCE
 May ’2010 – Till date: SAS Hyundai as ClientServiceManager, Lucknow(India).
o Instrumental in educating & implementing the Korean strategy to local market.
o Efficient in collection of competitors’ brochures, keeping up-to-date pricing, market share & other
information.
o Successfully carried out client visits with sales person to get market feedback and also to Dealers’ networks.
o Dexterously handled technical problems of the customers & resolved it with the help of Technical
Department.
o Liaised with management to get all the market related feedback as required from time to time.
o Prepared technical specifications for all models.
 July 2008-April 2010: HDFC BANK as a Sales Executive in Corporate Account Opening, worked there for 2
years on contract basis.
TRAINING
 Successfully completed training (Client Service Manager) Level 1 in 2012 from Delhi.
 Completed (Client Service Manager) level 2 in 2013 from Jaipur.
EDUCATION CREDENTIALS
2008: Master of Business Administration, Integral University with 64.04%.
2006: Graduate from, Lucknow University with 58%.
2004: Diploma in Computer Application
IT SKILLS
 Well versed with MS-Office, Internet Applications.
 Designing and animations packages
PERSONAL DOSSIER
Date of Birth 06th October 1982
Present Address A-109 University View Campus, Silicon Oasis, Dubai (UAE)
Linguistic Proficiency English and Hindi
Location Preference Ready to relocate
Passport No N8011984