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Integrated Marketing Communications (IMC)
Integrated Marketing communication (IMC)

 • The concept of designing marketing
   communications programs that coordinate all
   promotional activities
Marketing communication mix
Communication process

Source   Encoding   Message   Decoding     Receive
                    Media




                     Noise




         Feedback               Response
Developing Effective Communication

• Step1:Identifying the Target Audience
• Step2:Determining Communication Objectives
• Step3: Designing a Message
• Step4:Choosing Media
• Step5:Selecting the message source
• Step6:Collecting Feedback
Developing Effective Communication
Step1:Identifying the Target Audience
• Affects decisions related to what, how, when, and
  where message will be said, as well as who will say
  it.
Step2:Determining Communication Objectives
• Six buyer readiness stages.
Developing Effective Communication

Six buyer readiness stages
Developing Effective Communication
Step3: Designing a Message
• AIDA framework guides message design.
   Awareness, Interest, Desire, Action.
• Message content contains appeals or themes designed
  to produce desired results.
     Rational appeals: relate to the audience’s self-interest.
     Emotional appeals: Stir up negative or positive feelings
      using humor, fear, pride, joy, etc.
     Moral appeals: related the audience’s sense of right vs
      wrong.
Developing Effective Communication
Step3: Designing a Message
• Message Structure: Key decisions are required with
  respect to three message structure issues:
   ▫ Whether or not to draw a conclusion
   ▫ One-side vs two-sided argument
   ▫ Order of argument presentation.
  • Message format: Design, layout, copy, color, shape,
  movement, words, sounds, body language, dress, etc.
Developing Effective Communication
Step4:Choosing Media
• Personal communication channels: Includes face to
  face, phone, mail, and Internet chat communications.
• Non-personal communication channels: Includes
  media, atmosphere, and events.
Developing Effective Communication
Step5: Selecting the Message Source
• Highly credible sources are more persuasive.
• A poor spokesperson can tarnish a brand.
Developing Effective Communication
Step6:Collecting Feedback
• Recognition, recall, and behavioral measures are
  assessed.
• May suggest changes in product/promotion.
Setting the Total Promotional Budget
• Affordability Method
      -Budget is set at a level that a company can
  afford.
• Percentage – of – Sales Method
      -Past or forecasted sales may be used.
• Competitive – Parity Method
      - Budget matches competitors’ outlays.
Setting the Total Promotional Budget
• Objective and Task Method
     -Specific objectives are defined.
     -Task required to achieve objectives are
  determined.
     -Costs of performing tasks are estimated,
  then summed to create the promotional budget.
• Setting the Overall Promotion Mix
     -Determined by the nature of each promotion
  tool and the selected promotion mix strategy.
Promotion Mix Strategies
• Push Strategy: Trade promotions and personal selling
  efforts push the product through the distribution
  channels.

           Producer marketing                     Retailer marketing
           activities (personal                   activities (personal
           selling, trade                         selling, Advertising,
           promotion, other)                      trade promotion, other)

                                  Retailers and
Producer                                                                    Consumers
                                  wholesalers
Promotion Mix Strategies

• Pull Strategy: Producers use advertising and
  consumer sales promotions to generate strong
  consumer demand for products.

                 Demand                                Demand
                                 Retailers and
Producer                                                                Consumers
                                 wholesalers
    Producer marketing activities (Consumer advertising, Sale promotion, other)
Product Life Cycle
Thank you for paying attention

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View integrated marketing communications (imc) part 1

  • 2. Integrated Marketing communication (IMC) • The concept of designing marketing communications programs that coordinate all promotional activities
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  • 5. Communication process Source Encoding Message Decoding Receive Media Noise Feedback Response
  • 6. Developing Effective Communication • Step1:Identifying the Target Audience • Step2:Determining Communication Objectives • Step3: Designing a Message • Step4:Choosing Media • Step5:Selecting the message source • Step6:Collecting Feedback
  • 7. Developing Effective Communication Step1:Identifying the Target Audience • Affects decisions related to what, how, when, and where message will be said, as well as who will say it. Step2:Determining Communication Objectives • Six buyer readiness stages.
  • 8. Developing Effective Communication Six buyer readiness stages
  • 9. Developing Effective Communication Step3: Designing a Message • AIDA framework guides message design.  Awareness, Interest, Desire, Action. • Message content contains appeals or themes designed to produce desired results.  Rational appeals: relate to the audience’s self-interest.  Emotional appeals: Stir up negative or positive feelings using humor, fear, pride, joy, etc.  Moral appeals: related the audience’s sense of right vs wrong.
  • 10. Developing Effective Communication Step3: Designing a Message • Message Structure: Key decisions are required with respect to three message structure issues: ▫ Whether or not to draw a conclusion ▫ One-side vs two-sided argument ▫ Order of argument presentation. • Message format: Design, layout, copy, color, shape, movement, words, sounds, body language, dress, etc.
  • 11. Developing Effective Communication Step4:Choosing Media • Personal communication channels: Includes face to face, phone, mail, and Internet chat communications. • Non-personal communication channels: Includes media, atmosphere, and events.
  • 12. Developing Effective Communication Step5: Selecting the Message Source • Highly credible sources are more persuasive. • A poor spokesperson can tarnish a brand.
  • 13. Developing Effective Communication Step6:Collecting Feedback • Recognition, recall, and behavioral measures are assessed. • May suggest changes in product/promotion.
  • 14. Setting the Total Promotional Budget • Affordability Method -Budget is set at a level that a company can afford. • Percentage – of – Sales Method -Past or forecasted sales may be used. • Competitive – Parity Method - Budget matches competitors’ outlays.
  • 15. Setting the Total Promotional Budget • Objective and Task Method -Specific objectives are defined. -Task required to achieve objectives are determined. -Costs of performing tasks are estimated, then summed to create the promotional budget. • Setting the Overall Promotion Mix -Determined by the nature of each promotion tool and the selected promotion mix strategy.
  • 16. Promotion Mix Strategies • Push Strategy: Trade promotions and personal selling efforts push the product through the distribution channels. Producer marketing Retailer marketing activities (personal activities (personal selling, trade selling, Advertising, promotion, other) trade promotion, other) Retailers and Producer Consumers wholesalers
  • 17. Promotion Mix Strategies • Pull Strategy: Producers use advertising and consumer sales promotions to generate strong consumer demand for products. Demand Demand Retailers and Producer Consumers wholesalers Producer marketing activities (Consumer advertising, Sale promotion, other)
  • 19. Thank you for paying attention