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Velocity 2014 - From Hero to Zero
This document discusses the negative impact of 'heroic' work culture on productivity and mental health, advocating for a shift towards more sustainable practices through documentation and communication. It outlines the consequences of burnout, such as decreased emotional intelligence and creativity, and emphasizes the importance of creating a supportive work environment. The presentation concludes with a call for empathy and better treatment of users in product design.
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Velocity 2014 - From Hero to Zero
- 1. From Hero toZero Velocity 2014 Jennifer Davis @sigje Automation Engineer June 25, 2014
- 2. Goals • Communication – Conversations,Email, Twitter • Email: sigje@getchef.com • Twitter: @sigje • DevOpsDays Silicon Valley Open Spaces • Twitter: #coffeeops Chromatic Coffee • Collaboration • http://burnout.io
- 3. Agenda • What – CurrentIndustry Practices? • Why – Impact of working heroically? • Mythology • Changes
- 4.
- 5. Formula for Suc(str)ess • Startnew job • Work hard to prove self • Become more efficient, take on more responsibility • Locked in to expectations built on past performance
- 6. The Cure? • Documentation • Checklists • Shell scriptsfor situation X
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- 9. Zero to Hero+ DevOps
- 10. Hero • Someone whoin the face of danger and adversity or from a position of weakness displays courage and the will for self sacrifice for some greater good of all humanity.
- 11. Hero • Someone whoin the face of danger and adversity or from a position of weakness displays courage and the will for self sacrifice for some greater good of all humanity. • An ordinary someone who in extraordinary circumstances overcomes challenges.
- 12. Hero • Someone whoin the face of danger and adversity or from a position of weakness displays courage and the will for self sacrifice for some greater good of all humanity. • An ordinary someone who in extraordinary circumstances overcomes challenges. • Someone who performs extraordinary deeds for the benefit of others.
- 13. “A hero issomeone who has given his or her life to something bigger than oneself.” Joseph Campbell
- 14. Workplace Usage • Gonethe extra mile • Worked really late hacking up a solution • Spent all weekend • Virtue of the quality of brain numbing work
- 15. Results in .. • Degradationin relationships
- 16. Results in .. • Degradation in relationships • Sleep deprivation • Degradation of productivity • Degradation of creativity • Mental acuity • Loss of empathy
- 17. Results in .. • Degradation in relationships • Sleep deprivation • Degradation of productivity • Degradation of creativity • Mental acuity • Loss of empathy • Dissatisfaction with job
- 18. Results in .. • Degradation in relationships • Sleep deprivation • Degradation of productivity • Degradation of creativity • Mental acuity • Loss of empathy • Dissatisfaction with job • Loss of self confidence
- 19. Results in .. • Degradation in relationships • Sleep deprivation • Degradation of productivity • Degradation of creativity • Mental acuity • Loss of empathy • Dissatisfaction with job • Loss of self confidence NOT HEROISM!
- 20. Walter Reed ArmyInstitute of Research study • Sleep deprivation impacts the brain consistent with mild prefrontal lobe dysfunction • Affects emotional intelligence, self-regard, sense of independence, empathy, quality of interpersonal relationships, positive thinking
- 21. Loss of SelfConfidence • Erin Callan, Lehman Brothers CFO September 2007 – June 2008 • “I did not know how to value who I was versus what I did. What I did was who I was.” • “drug addiction – except you’re getting tremendous positive reinforcement for what probably is really extremist behavior”
- 23. 6 Areas resultingin Burnout • Work overload • Lack of control over work • Insufficient rewards • Workplace community problems • Lack of fairness – inequality of pay, promotions or workload • Conflict between personal values and requirements of job. Sources: Christina Maslach,Ph.D. Professor of Psychology UC Berkeley, Michael Leiter, Ph.D., Director of the Centre for Organizational Research & Development
- 24. Fatigue Syndrome –Marie Asberg
- 25. Exhaustion Funnel Marie Asberg SeniorProfessor, Karolinska Institute in Stockholm
- 27. Metrics of FatigueSyndrome? • # of bottles of hard alcohol/week purchased
- 28. RescueTime – SuccessfulVacation!
- 29. Why 40 hourwork week? • “8 for work, 8 for sleep, 8 for what we will” • 12 years of experimentation by Henry Ford • <40 hours people weren’t working enough • >60 hours gives a small productivity boost in short term • Source: Laws of Productivity, 8 Productivity Experiments you don’t need to repeat. http://lunar.lostgarden.com/Rules%20of%20Productivity.pdf
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- 34. Workplace Environment “The biggestissue with railroad workers is fatigue, not pay. We are paid very well. But we sacrifice our bodies and minds to work the long hours it takes to make the money, not to mention the high divorce rate, self- medicating, and stress.” John Paul Wright
- 35. NTSB Asiana AirlinesFlight 214 Why did this airplane crash while executing a visual approach on a clear day? • Increased Complexity • Reliance on automation • Lack of understanding http://www.ntsb.gov/news/speeches/hart/hart140624o.html
- 36. Celebrate being Wrong • It’shuman. No need for humiliation. • De-escalation of all our holy wars. • Freedom to experiment. • Shared experiences.
- 37. Rites of passage– Junior to Senior • Ability to listen. • Freedom to speak. • Creation of open and transparent environments. • Encourage everyone to have a voice.
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- 47. • Relating through role. • Defininga person by a role. • Handing off expectations. • Siloing!
- 48.
- 49. 5 conditions of“happy” work environment • Freedom • Challenge • Education • Positive atmosphere • Personally meaningful contribution “Follow your Bliss”: A process for Career Happiness Sheila J Henderson http://www.angelpersonnel.com.au/assets/Uploads/HendersonFollowyourbliss.pdf Journal of Counseling and Development Summer 2000 Volume 78
- 50.
- 51. Communication – Identifyyour Team • Common goal. • Different roles. • Diversity of views. • Same objective.
- 52. Identify YOUR state ExplicitVision/Mission Statement • Have you evaluated the options? • EVERYONE on the same page?
- 53. Vision Statement • Clear statementabout the problem • Direction • Identity management • Team cohesion https://www.flickr.com/photos/victor_lee/51041504
- 54. Identify YOUR state • WorkVisualization • Method of tracking work • Communicate status • Measure progress • Identified boundaries
- 55. Identify YOUR state • ArtifactRepository • Source Control
- 56. Identify YOUR state • Infrastructureas code • Subject Matter Expert? • Bus number?
- 57. Identify YOUR state • Documentationas code Evan Goer https://www.youtube.com/watch?v=mEvvc80ZYU8
- 58. Identify your state • Localdevelopment • Vagrant • VMWare or VirtualBox • Chef (or configuration management of choice)? • Team enabled?
- 59.
- 60. Identify your state • Pipeline • Localdevelopment • Tested locally • Commit only_if works • Jenkins (or other continuous integration software)
- 61. Individuals empowered todo work and understand consequences. • Freedom • Challenge • Education • Personal meaningful contribution • Positive environment
- 63.
- 64. Review • What –Current Industry Practices? • Why – Impact of working heroically? • Mythology • Changes
- 65. And now forthe AH...
- 66. AH – Yourapp makes me fat “My goal for Serious Pony is to help all of us take better care of our users. Not just while they are interacting with our app, site, product, but after. Not just because they are our users, but because they are people.” Kathy Sierra http://seriouspony.com/blog/2013/7/24/your-app-makes-me-fat
- 67.
- 68. Thank You • #coffeeops • Linda Laubenheimer • Dave Dash • Greg Connor • Adele Shakal • DevOpsDays Pittsburgh
- 69. Thank You Twitter: @sigjeEmail: sigje@getchef.com
- 70. More Presentations • JeffHackert “There I fixed It – Building Humane Automation Systems” Chef Conf 2014 • Adam Jacob Keynote – Chef Conf 2014 • Evan Goer – Thinking of Documentation as Code https://www.youtube.com/ watch?v=mEvvc80ZYU8
- 71. References - Books • Being Wrong: Adventures in the Margin of Error Kathryn Schulz • What makes a Hero? The surprising Science of Selflessness • Sources of Power: How People Make Decisions Gary Klein • The Hard Thing About Hard Things: Building a Business Ben Horowitz • Thrive: The Third Metric to Redefining Success and creating a life of well-being, wisdom, and wonder Arianna Huffington
- 72. References - Web • http://railroadworkersunited.blogspot.com/2013/12/its-time-to-end-crew-fatigue- and.html • http://railroadworkersunited.org • “Follow your Bliss”: A process for Career Happiness Sheila J Henderson http://www.angelpersonnel.com.au/assets/Uploads/ HendersonFollowyourbliss.pdf Journal of Counseling and Development Summer 2000 Volume 78 • Sleep deprivation reduces perceived emotional intelligence and constructive thinking skills. Killgore WD http://www.ncbi.nlm.nih.gov/pubmed/17765011 • Your app is making me fat. Kathy Sierra http://seriouspony.com/blog/2013/7/24/your-app-makes-me-fat • Burnout: The exhaustion funnel - http://mindfulnext.org/burnout-the-exhaustion-funnel/
- 73. References - Web • High Tempo, High Consequence. John Allspaw. http://www.kitchensoap.com/2014/03/13/high-tempo-high-consequence/ • Why Germany Dominates the U.S. in Innovation Dan Breznitz http://blogs.hbr.org/2014/05/why-germany-dominates-the-u-s-in-innovation/ • Is there Life After Work? Erin Callan http://www.nytimes.com/2013/03/10/opinion/sunday/is-there-life-after-work.html? smid=pl-share&_r=0 • Former Lehman CFO Erin Callan’s Never Going Back. Sheelah Kolhatkar http://www.businessweek.com/articles/2013-09-12/former-lehman-cfo-erin- callans-never-going-back • Why Crunch modes doesn’t work: Six Lessons. Evan Robinson. http:// legacy.igda.org/why-crunch-modes-doesnt-work-six-lessons
- 74. References - Web • Laws of Productivity - http://lunar.lostgarden.com/Rules%20of%20Productivity.pdf • Psychology and Industrial Efficiency Hugo Munsterberg 1913 http:// psychclassics.yorku.ca/Munster/Industrial/chap17.htm