The document outlines a presentation on effective DevOps by Jennifer Davis, highlighting the importance of collaboration, communication, and cultural understanding within teams. It discusses the myths and misconceptions surrounding DevOps, emphasizing the need for intentional choices in organizational behavior and decision-making. The document concludes with strategies to improve team dynamics and foster a culture of storytelling and curiosity in the workplace.

1. Magic,'Myth'and'the'DevOps
Jennifer'Davis'@sigje
DevOpsDC(August(2015
1

2. Who$am$I?
Automa'on)Engineer,)Chef
Co#Author)of)"Effec0ve)Devops"
DevOpsDays)SV)Organizer
2

3. Sparkly(devops(princess
3

4. Expecta(ons
• talk&for&~40&minutes
• 3me&for&discussion&and&ques3ons&at&the&end&
4

5. Goal
Communica)on*and*Feedback
• Twi%er:)@sigje
• Email:)sigje@chef.io
5

6. Why?
6

7. Five%Pillars%of%Effec0ve%Devops
• Collabora(on
• Hiring
• Affinity
• Tools
• Scaling
7

8. The$Devops$Compact
• shared(mutual(understanding
• established(boundaries
8

9. High%Performing%devops%Teams%are%more%Agile
30X$more$frequent$deployments
8000x$faster$lead$-mes$than$peers
2014%PuppetLabs%State%of%DevOps%Survey
9

10. High%Performing%devops%Teams%are%more%
Reliable
60x$change$success$rate
168x%faster%mean%.me%to%recovery%(MTTR)
2015%PuppetLabs%State%of%DevOps%Survey
10

11. Devops'is'a'Myth
11

12. Myths
guide&behaviors.
12

13. Myths
based&in&tradi+on.
13

14. Myths
explain(the(world(and(our(significance.
14

15. Myths&are&the&oral&history&passed&
around&to&give&value&to&the&
unknown.
15

16. Myths&...
1"part"promise
1"part"warning.
16

17. Myths&are&magic.
Unseen,&invoking&behavior.&Influencing&us.
17

18. Myths&frame&our&choices.
We#can#make#inten+onal#selec+ons#based#on#our#values.#
18

19. Myths&are&programs.
Allow%us%to%alter%our%central%algorithm.
19

20. Insanity(is(doing(the(same(thing(over(
and(over(and(expec4ng(different(
results.
20

21. Story&of&a&typical&team
21

22. 22

23. 23

24. 24

25. 25

26. 26

27. 27

28. 28

29. Examining(Hidden(Myths
29

30. Myth:&Finding&"The&One"
• rockstar
• ninja
• 10x/Engineer
30

31. Job$Req:$Site$Rebel$Engineer$(SRE)
Talented(team(of(Jedi,(we(have,(gained(significant(trac7on(that(a(
business(model(has,(and(to(expand(a(real(need(<(<(quickly!(Looking(
for(smart,(we(are,(energe7c,(to(grow(our(company(at(a(lightening(
pace(hard<working(individuals(who(want(a(chance.(This(is(a(posi7on(
that(is(relegated(to(the(shadows(not(<(your(contribu7ons(<,(have(
drama7c(input(on(the(direc7on(the(company(goes,(thoughts(and(
input(will.(There(are(a(variety(of(challenges(and(obstacles(that(await(
you(and,(excited(to(see(how(you(go(about(solving(them,(are(we.(
31

32. • Cer%fied(Jedi(Master
• 4(years(lightsaber(experience
• ability(to(carry(80(lbs(for(1(mile
• X@Wing(pilot(license
• 24(hour(oncall
With%force%push%and%mental%persuasion%3%experience.%
To#join#and#contribute#to#a#team#of#smart#2#desire,#talented,#to#
create#something#bigger#than#themselves#hard2working#individuals#
32

33. Myth:&Interview&as&a&gauge&of&skills
33

34. Myth:&Interview&to&iden0fy&the&"bad"&
engineers
34

35. Myth:&Educa,on
35

36. Myth:&Outdated&Engineer
36

37. Myth:&Produc-ve&Loner
SPOF%as%an%individual%
37

38. "Used&to&Be"*isms
38

39. Myth:&The&"right"&way.
• iden&fy)good)culture
• current)team,)background,)and)effec&ve)
39

40. Fear%Culture
40

41. Stormtrooper(Syndrome
• Agency
• Adaptability:0Role0adherence
41

42. Role%adherence
Farm%boy
Smuggler
Princess
42

43. Constraining*individuals
• A#developer#does...
• An#ops#does#...
to#the#detriment#of#the#team.
43

44. Learned'Helplessness
44

45. Borg%Syndrome
• no$individuality
• no$family/outside$interests
• no$celebra5ons
• encourages$system$blindness
45

46. Red$Shirt
• Tackling*challenges*
46

47. Cul$va$ng)Empathy
• Collect(stories(
• Listen(
• Circle(back
47

48. Smarter'Teams'build'be/er'value
• Lots&of&Communica/on
• Contribute&equally&to&team's&discussions
• Theory&of&Mind
• Increased&diversity
Why$Some$Teams$are$Smarter$than$Others
Anita$Woolley$and$Thomas$Malone
48

49. Speak&up
49

50. Why?
• Change(your(organiza/on.
• Educate(peers.
• Influence(community(of(prac/oners.
• Be<er(ar/culate(your(values(and(ideas.
• Historical(significance.
50

51. Key$strategies
• Explicit.*
• Informs*decision*making.
• Encapsulates*aim*and*key*values.
51

52. It#takes#a#thousand#voices#to#tell#a#
single#story.#
—"Na%ve"American"saying
52

53. Listen
• who%is%involved?
• what%is%the%current%state?
• cultures?
• beliefs?
53

54. Ensure'diversity
54

55. The$language$of$the$culture$also$reflects$the$stories$of$the$culture.$
One$word$or$simple$phrasal$labels$o9en$describe$the$story$
adequately$enough$in$what$we$have$termed$culturally$common$
stories.$To$some$extent,$the$stories$of$a$culture$are$observable$by$
inspec?ng$the$vocabulary$of$that$culture.$O9en$en?re$stories$are$
embodied$in$one$very$culture@specific$word.$The$story$words$
unique$to$a$culture$reveal$cultural$differences.$
Roger&C.&Shank
55

56. Vision&or&Mission&Statement
Clear&statement&about&the&problem
• direc'on
• iden'ty,management
• team,cohesion
56

57. 57

58. 58

59. 59

60. 60

61. 61

62. Takeaways
• Foster(more(story(telling(and(listening(in(your(team
• Iden3fy(the(stories(your(team(is(telling(now
• Share(your(stories(in(the(community
62

63. Thank&you
❤
Twi$er'@sigje
Email&sigje@chef.io
63

64. Want%to%learn%more?
Effec%ve'Devops:
Hiring&and&Tools
Training'at'Velocity'New'York
64

65. Chef%Training:
Devops'Accelerator
Jimmy%Diamond
Email:%jimmy@chef.io
65

66. DevOpsDays)Silicon)Valley
November(6*7,(2015
h"p://www.devopsdays.org/events/20157siliconvalley/
66

67. DevOps'or'DevOps'not.'
There'is'no'try.
67

68. 68