Designing in an enterprise is like a maze. Getting from idea to execution is often a crooked path full of obstacles. But having the right tools can help designers look past the deliverable and focus on the larger context. This presentation covers approaches for how to navigate through complex situations and adapt to change.

1. LESSONS FROM
LABYRINTH
Designing in the World of Enterprise
Kimberley Peter
IBM Rational + DevOps
kpeter@ca.ibm.com
@kpeter
UX Thursday Toronto. Kimberley Peter . IBM ©2014

3. ?

4. Technology
methodologies
Team
member exits
+ entrances
Executive
Project pressures
scope /
mission
2010 2011 2012 2013 2014 2015

5. Project
scope /
mission
1 2
2010 2011 2012 2013
2014 2015

6. Backcasting
Learning sources: Matt Nish-Lapidus and Matthew Milan, Normative

7. Consensus building

8. PRESENT TIMELINE FUTURE

9. PRESENT TIMELINE FUTURE

10. PRESENT TIMELINE FUTURE
Dec ‘16

11. PRESENT TIMELINE FUTURE
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Elements
PRESENT TIMELINE FUTURE

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Elements
PRESENT TIMELINE FUTURE

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Elements
PRESENT TIMELINE FUTURE

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Elements
PRESENT TIMELINE FUTURE

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Elements
Actions
PRESENT TIMELINE FUTURE

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Elements
Actions
Indicators
PRESENT TIMELINE FUTURE

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Elements
Actions
Indicators
Risks
PRESENT TIMELINE FUTURE

19. Dec ‘14 June ‘15 Dec ‘15 June ‘16 Dec ‘16
Elements
Actions
Indicators
Risks
Opportunities
PRESENT TIMELINE FUTURE

20. Dec ‘14 June ‘15 Dec ‘15 June ‘16 Dec ‘16
Elements
Actions
Indicators
Risks
Opportunities
PRESENT TIMELINE FUTURE
What can we
do tomorrow
to start this
journey?

22. Technology
methodologies
2010 2011 2012 2013 2014
2015

23. Microservice Architecture

24. Engineering Approach — Service Maturity Model

25. Yeah, but …?

26. User Story Mapping

27. Business goals / user info / principles / ideas (at top)
Activity
Task
Sub-task
Time
Release 1
!
Great sources for learning more: Jeff Patton and Winnipeg Agilist

28. IBM Rational . Advancing UX in Your Organization, Kim Peter and Adam Archer ©2014
16

29. IBM Rational . Advancing UX in Your Organization, Kim Peter and Adam Archer ©2014
17

30. IBM Rational . Advancing UX in Your Organization, Kim Peter and Adam Archer ©2014
18
Define Scope Monitor + Manage Communicate Up Get Productive

31. Sketching

32. +
Audio/teleconference
Screen sharing software
Social software
Sketching tools

33. Team
member exits
+ entrances
2010 2011 2012 2013 2014
2015

34. Values + Practice

35. + IBM Design Thinking

36. Continuous feedback

37. Executive
pressures
2010 2011 2012 2013 2014 2015

38. Takeaways

39. Hack the tools

40. Hack the tools
Engage across disciplines

41. Hack the tools
Engage across disciplines
Use relatable language

42. Hack the tools
Engage across disciplines
Use relatable language
Push for holistic thinking

43. Hack the tools
Engage across disciplines
Use relatable language
Push for holistic thinking
~
The medium is the message

44. THANKS!
Now, go show ‘em how it’s done!
(after lunch, of course ;)
Kimberley Peter
IBM Rational + DevOps
kpeter@ca.ibm.com
@kpeter
UX Thursday Toronto. Kimberley Peter . IBM ©2014