The document describes the Cisco Technical Support & Documentation website, which provides resources for IP routing issues. It outlines the main sections of the site, including design/configuration support, troubleshooting support, technology guides, and tools. Users can find documentation, configurations, solutions from past service requests, and interpret output from show commands to troubleshoot routing issues.

1. 1© 2006 Cisco Systems, Inc. All rights reserved.
Session Number
Presentation_ID
Using the Cisco Technical Support & Documentation Website
for IP Routing Issues
Cisco Technical Support Presentation

2. 222© 2006 Cisco Systems, Inc. All rights reserved.Presentation_ID
Agenda
• Cisco Technical Support
& Documentation
Website Overview
• Design, Installation and
Configuration Support
• Troubleshooting Support
• Technology Guides and
Additional Resources
• Conclusion

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Cisco Technical Support &
Documentation Website Overview
333Presentation_ID

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Technical Support Services becomes part of
the Lifecycle Portfolio
PlanOptimize
Operate Design
Implement
Prepare
Operate
Technical Support delivers the
portfolio of Operate and Optimize
services targeted at different
customer needs such as:
• Troubleshooting
• Hardware and software support
• Systems monitoring and
management
• Optimization assessment
Optimize

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Cisco.com Website

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Cisco Technical Support & Documentation
Website

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Design, Installation and Configuration
Support
777Presentation_ID

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Design, Installation and Configuration Support
Topics of
discussion:
• IP Addressing
Services
• IP Routing

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Select IP Routing:
• Border Gateway
Protocol (BGP)
• Enhanced Interior
Gateway Routing
Protocol (EIGRP)
• Open Shortest
Path First (OSPF)
…and more
Design, Installation and Configuration Support

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Design, Installation and Configuration Support
OSPF page provides:
• Technology
Information
• Design
• Configure
• Troubleshoot and
Alerts

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Design Support
OSPF Design Guide
provides:
• A deeper understanding
of the technology
• Design and
configuration tips

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Installation and Configuration Support

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Installation and Configuration Support
Sample Configurations
for:
• Point-to-Point
• Multipoint with:
Broadcast Network
Non-Broadcast Network
Point-to-Multipoint
Network

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Installation and Configuration Support
Configure
section for Open
Shortest Path
First (OSPF)
• Configuration
examples (e.g.,
redistributing
between classful
and classless
protocols
• Configuration
steps
• Configuration
tools

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Installation and Configuration Support
• Explains two
common
problems with
redistributing
routes between
RIP and OSPF or
IGRP and EIGRP
• Provides
solutions

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Installation and Configuration Support
Enhanced Interior
Gateway Routing
Protocol (EIGRP) page
provides:
• Technology Information
• Design
• Configure
• Troubleshoot and Alerts

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Installation and Configuration Support

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Installation and Configuration Support
The EIGRP white
paper provides:
• Basic theory and
understanding of how
EIGRP works
• Routing updates
• Topology tables
• Metrics

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Installation and Configuration Support

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Installation and Configuration Support
Configure section
for Network Address
Translation (NAT)
• Samples and Tips
• Configurations

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Tools

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Tools & Resources
Search tool by Most Requested, Category, or Alphabetical index

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Software Advisor
• Determines
compatibility and
feature information
for Cisco IOS ® and
Catalyst ® Operating
System software
• New features
include:
 “Configurator”
 Expanded
results page
 Advanced
options for
managing your
product profiles

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Software Advisor –
Find Software with the Features I need
Answers:
what software has
these features?
• Select product
• Select features

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Software Advisor –
Find Software with the Features I need
Results page
provides:
• Releases
organized by
train
• Ability to
compare
releases
• Required
memory for
download

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Troubleshooting Support
262626Presentation_ID

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Troubleshooting Support
Troubleshooting
section for Border
Gateway Protocol
(BGP)
• Known problems (e.g.,
field notices, security
advisories)
• Troubleshooting steps
• Troubleshooting tools

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Troubleshooting
Support

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Troubleshooting Support
Troubleshoot and
Alerts for Network
Address
Translation (NAT):
• Field Notices
• Troubleshooting
TechNotes

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Troubleshooting Support
Troubleshooting
document helps you
determine if an IP
connectivity problem
is due to NAT
• Sample problems and
summaries
• Troubleshooting
checklists

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TAC Case Collection
• Free text query
• Guided search
• Search by
solution number
• View All
Solutions
• Suggests
solutions that
come from
actual service
requests taken
by TAC
engineers

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TAC Case Collection
Free text query

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TAC Case Collection
Free text query (cont’d.) – Problem type

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TAC Case Collection
• Tool will clarify
the problem area
and ask refining
question(s)
• Edit problem
type if query has
been
misunderstood

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TAC Case Collection

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TAC Case Collection
• Search results
table
• Click “View
Solution” links
to be taken to
solution(s)

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TAC Case Collection
Detailed solution page

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Output Interpreter
• Analyzes output from
“show” commands:
Errors
Warnings
Status information
Helpful references
• Analyzes Cisco IOS®,
Catalyst® switch, and
secure PIX® firewall
software error
messages:
Explanations
Recommended actions
Related resources

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Output Interpreter
Optional
step:
See list of
supported
“show”
commands

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Output Interpreter
2nd optional
step:
Problem to
command
mappings

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Output Interpreter
Results from
“show ip eigrp
events”
command listed
by type:
Errors
Warnings
Status
information
Helpful
references

42. 424242© 2006 Cisco Systems, Inc. All rights reserved.Presentation_ID
Output Interpreter
• Results from
“show ip eigrp
events””
command
(cont’d.):
Warning,
including
suggestion
Status
information
Error, including
suggestion
Helpful references
• Feedback form

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Bug Toolkit
•Research a
software upgrade or
troubleshoot
•Enter known bug ID
•Search bugs
related to Cisco IOS
® Software by
release
•Search for bugs in
other Cisco
software or
hardware
•Monitor bug
changes via your
bug groups
Access your bug groups

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Bug Toolkit
Search criteria for
Cisco IOS Software-
related bugs:
• Version
• Features
• Keywords
• Advanced options, for
example, severity level
and bug status group

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Bug Toolkit
Results
Your search criteria

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Bug Toolkit
Details about an individual bug

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Bug Toolkit
Save bug in:
• Existing group
• New group
Select update
options:
• None – Use
“My Stuff” link
instead
• As they occur
via e-mail
• Weekly
summaries via
e-mail

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Technology Guides and
Additional Resources
484848Presentation_ID

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Technology Guides and Additional Resources
Case
studies
provide:
• Deeper
understanding
of the
technology
• Tutorials

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Technology Guides and Additional Resources

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Technology Guides and Additional Resources
TechNotes provides a
deeper understanding
of Network Address
Translation (NAT), how
it works, when to use it,
etc.

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Technology Guides and Additional Resources
IP addressing
and subnetting
for new users

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Technology Guides and Additional Resources
Document provides:
• Basic configuration
information
• Address breakdown
• Subnet addressing and
how it works
• Many examples

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Search
Example:
• When logged in with registered Cisco.com user name, enter bug ID
• Click “Go”

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Search
Results page

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Search
The Result
Links directly to
the release notes
in Bug Toolkit

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TAC Service Request Tool
• Create or query your Service Requests from the
Technical Support & Documentation site

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My Tech Support
Personalization Feature

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Conclusion
595959Presentation_ID

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Cisco Technical Support Newsletter
• Receive the
latest technical
information and
tool updates
• Subscribe at
above URL or
via subscribe
link at
www.cisco.com/
techsupport
Subscribe at:
www.cisco.com/techsupport/newsletter

61. 616161© 2006 Cisco Systems, Inc. All rights reserved.Presentation_ID
Training Resources
Cisco Technical
Support Seminars
• Learn how to
navigate the Cisco
Technical Support &
Documentation
Website for technical
resources

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Conclusion
• Improved navigation
• Enhanced search capabilities
• One location for all technical
documentation
• Direct access to the TAC
Service Request Tool
• Personalization feature –
My Tech Support
Benefits of the Cisco Technical
Support & Documentation Website
include: