Foursquare in the Real World Customer Acquisition and Retention Tool
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Foursquare can be used as a customer acquisition and retention tool for businesses. It allows businesses to offer incentives to customers for checking in, such as free items or discounts. Tips on Foursquare are like reviews and help with local SEO. Foursquare data also provides insights into customers and can be used to better engage them both online and offline.
![Foursquare in the real world Mat Siltala, President [email_address] #4SQ](https://image.slidesharecdn.com/foursquareinrealworld-111108181054-phpapp02/85/Using-Foursquare-in-the-real-world-1-320.jpg)
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Foursquare in the Real World Customer Acquisition and Retention Tool
- 1. Foursquare in the real world Mat Siltala, President [email_address] #4SQ
- 2. “ Hi, I'm Earth. Have we met?” #4SQ
- 3. #4SQ
- 4. #4SQ
- 5. as a customer acquisition tool #4SQ
- 6. as a customer acquisition tool #4SQ
- 7. as a customer retention tool #4SQ
- 9. as a Monitoring Tool #4SQ
- 10. “ Explore” Tab #4SQ
- 11. “ Trending” #4SQ
- 12. “ RADAR” #4SQ
- 13. in the physical world #4SQ Have a physical callout:
- 14. in the physical world #4SQ #engage
- 15. in the physical world #4SQ
- 16. in the physical world #4SQ
- 22. tips Citations and Social signals are HUGE for local SEO. -customers post activity to other social networks #4SQ HUGE! … hint hint
- 23. … .citation proof #4SQ
- 25. pages #4SQ HUGE!
- 26. Sources & All Image Credit: #4SQ
- 27. Matt Siltala, President dreamsystemsmedia.com mat @ dreamsystemsmedia .com THANK YOU! Download: http://www.SlideShare.net/MattSiltala #4SQ
Editor's Notes
- More active than many Internet Yellow Pages Must be verified through Foursquare Over 500,000 business currently verified
- More active than many Internet Yellow Pages Must be verified through Foursquare Over 500,000 business currently verified
- Ability to easily search for and discover local businesses 10,000,000 customer user base Target specific demographics and locales Manager Tools - to create specials & Mayor Rewards - whole bunch of other neat things too.
- 1,000,000,000 checkins worldwide Use of specials/discounts in congruence with awards Reward repeat business
- People speak their mind on platforms like this because they feel the “brass” is not going to read it …. I say pat attention to it and DO BETTER
- nearby exploration and more attention to specials and tips from others. Trending is okay and good, but the Explore tab is pretty big. I'd REALLY like to see the stats on how many people actually use it... because i don't but I'm sure people in more dense cities/areas do and it can be very good for a smb
- Notification of things nearby that you may or may not be aware of. Uses lists to find stuff you like. Keep an eye on friends
- Have a physical callout : Door Window Menu Register
- Tweet/Facebook customer if no “check-ins” for a long period of time. Offer incentives. --- observe as a business owner who is always checking in and if you have not seen them check in in a while … TWEET THEM
- Convenient replacement for traditional coupon / punchcard
- Have a physical callout : Door Window Menu Register Encourage and reward check-ins Convenient replacement for traditional coupon / punchcard Tweet/Facebook customer if no “check-ins” for a long period of time. Offer incentives.
- Complimentary shirt with purchase of suit at Ace Big & Tall or 25% all tailoring for first time checkin AND Buy one get one half off Complimentary item. Every checkin after your __ th checkin gets you… Priority seating/service for being the Mayor! % off total bill for just checking in and showing us!
- Use in tandem with main offering Better seats Extra access Priority checkin Free gift wrap Behind the scenes tour
- % off bill gets higher with more “check-ins” Additional features for large parties Free items for parties of 10 or more
- Can become decision making point if friends leave positive feedback Encourage repeat guests to leave tips Create additional specials within tips Give potential customers the feeling they’re ‘in the know’
- I really like the idea of encouraging visitors to leave tips. And maybe rewarding top tip off the month. Further all businesses need to listen to their customers.
- I really like the idea of encouraging visitors to leave tips. And maybe rewarding top tip off the month. Further all businesses need to listen to their customers.
- Lists allow a potential customer to chose a product/service based on a source they trust. Feature specific businesses Commonly lists are ‘favorites’ or ‘best of’ Can be used as ”guides” to an area
- Allows business to create additional links , cite and verify business at reputable source Web-based version of mobile app Opportunity for businesses to customize page Additional digital representation of business