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October 29, 2020
Using Email Drip Campaigns to
Thank Donors and Raise More Funds
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Todayā€™s Presenter
Adam Walker
CMO at TechBridge &
Co-Founder of 48in48
USING EMAIL DRIP
CAMPAIGNS TO
THANK DONORS AND
RAISE MORE FUNDS
KEY TOPICS
What is a drip campaign?
Why drip campaigns matter?
How to think about drip campaigns
How to get started
How to write a Drip Campaign
Tools to consider
adamjwalker.com
01
ADAMJWALKER.COM
Hi! I'm
Adam
Walker
02
QUICK
BIO
HUSBAND. FATHER OF SIX. WEARER OF
FEDORAS.
Founded a successful digital agency that was
acquired. Co-founder of 48in48, a nonproļ¬t that
builds free websites for small nonproļ¬ts. I love
to read, learn, and create content about personal
growth in life and leadership. I am the CMO at
TechBridge, a technology nonproļ¬t that helps
other nonproļ¬ts grow.
03
adamjwalker.com
Website: adamjwalker.com
Podcasts:
- Tech Talk Y'all
- While Daring Greatly
04
NONPROFIT MARKETING & TECHNOLOGY
NEWSLETTER
I send out a regular newsletter about nonproļ¬t
leadership, marketing, and technology. Check it
out here: https://bit.ly/np-mar
48IN48
Free websites for
nonproļ¬ts @
48in48.org
TECHBRIDGE
Helping nonproļ¬ts
with technology @
techbridge.org
WHAT IS A DRIP CAMPAIGN?
05
A DRIP CAMPAIGN IS:
A communication strategy that sends pre-written, pre-scheduled messages, ā€œdrips,ā€ over time to
remain in contact with a donor.
DOES ANYONE READ EMAIL ANYWAY?
MailChimp found that the average open rate for nonproļ¬t email marketing is 25.17%.
WHY DRIP CAMPAIGNS MATTER?
08
STAY TOP OF MIND
By regularly showing up in a donors inbox regularly, your nonproļ¬t will
stay top of mind.
EVERYONE USES EMAIL
For better or worse, everyone uses email. Social media is hit or miss, but
email usage is consistent.
EMAIL DRIP CAMPAIGNS CAN HELP YOU:
DEVELOP
LOYAL
DONORS
EXPAND
YOUR REACH
INCREASE
DONATIONS
Keep in touch like your donors are old,
distant, friends.
What is the value of a long time donor?
HOW TO
THINK ABOUT
DRIP
CAMPAIGNS
09
adamjwalker.com
HOW TO GET STARTED 14
START CAPTURING INFORMATION
Ask people to sign up for your newsletter, or capture info
when people donate
GET THE RIGHT INFO
Ask for their name, email, company, and title.
SEGMENT YOUR LIST
A list is good, but a segmented list is better. If someone
donates from your page about poverty, create a list
segment for that, and speak to that work in your
communication with them.
WHAT TO WRITE
HOW TO WRITE A DRIP CAMPAIGN
Tell people about your
organization and how
their initial donation is
helping you accomplish
your mission.
UPDATES
06
Educate your donors
about the areas you work
within. If you are a dog
shelter, tell them what to
look for when adopting a
dog.
EDUCATION
Emphasize the impact
your work is having on the
world. Connect your
impact directly to their
support.
IMPACT
adamjwalker.com
07MAKEITVALUABLE
In all marketing make it
your goal to provide value
80% of the time and
make asks 20% of the
time.
adamjwalker.com
06Let's make a plan!
1. MAKE A LIST
Make a list of all the topcis you might want to communicate to a donor over
the next 10 months.
2. GROUP LIKE ITEMS
Group common topics together. Are several items on your list related to your
mission? Group those topics into one email.
3. KEEP A CONSISTENT THEME
Even thought you are talking about various topics, make sure you maintain a
common theme. For donor drip campaigns, focus on impact.
4. DON'T FORGET TO ASK AGAIN
If a donor gave once, there is reason to think they may want to give again.
Make sure all your emails include a link to your donation page.
Let's get writing!
SUBJECT LINES
Make them short, clear, and engaging. If
appropriate, make them fun or funny.
16
NO BUZZ WORDS
Keep your language simple and direct. Don't
use industry jargon or buzzwords. This is
harder than you think.
WRITE IN CONCISE SEGMENTS
Subscribers love to scan. Make your email
scannable by writing in short, punchy,
segments.
IMPACT + NEXT STEPS
Start with impact. Donors want to know that
their money is doing somethign. Then, offer
next steps for how they can keep supporting.
MAP IT OUT IN A DOCUMENT
Write all your emails ahead of time and map them out in a master document. I recommend 5 to 7 emails
over 10 months.
I have created a template for you here: http://bit.ly/np-drip
TOOLS TO GET STARTED
12
MAILCHIMP
Free and easy to use. You can start creating drip campaigns immediately.
ACTIVECAMPAIGN
A more powerful (and affordable) CRM that will also do drip campaigns.
CAMPAIGN MONITOR
A common and powerful email platform.
IWOULDLOVETOCONNECT
WITHYOU.
CONTACT ME
13
DRIP CAMPAIGN TEMPLATE
http://bit.ly/np-drip
MY WEBSITE (WITH LINKS TO SOCIAL)
adamjwalker.com
EMAIL ADDRESS
adam@adamjwalker.com
adamjwalker.com
NONPROFIT MARKETING NEWSLETTER
https://bit.ly/np-mar
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Using Email Drip Campaigns to Thank Donors and Raise More Funds

  • 1. October 29, 2020 Using Email Drip Campaigns to Thank Donors and Raise More Funds
  • 2. 2 Ā© TechSoup Global. All Rights Reserved. Using Zoom ā€¢ All lines are muted ā€¢ Use the Q&A feature to ask questions. ā€¢ You will receive an email with this presentation, recording, and links.
  • 3. A Global Network Bridging Tech Solutions and Services for Good.
  • 4. 4 Ā© TechSoup Global. All Rights Reserved. Adobe Alpha Software Arreva Asana Atlas Business Solutions Autodesk Azavea AWS Bitdefender Blackbaud Box Bytes of Learning CDI Computer Dealers Cisco CitySoft CleverReach ClickTime Comodo Connect2Give Dell Dharma Merchant Services Digital Wish Dolby DonorPerfect Efficient Elements FileMaker GlobalMeet GrantStation Headsets.com Horizon DataSys HR Solutions Partners Idealware InFocus InterConnection Intuit JourneyEd Litmos Little Green Light Mailshell Microsoft Mobile Beacon Nielsen NonProfitEasy NortonLifeLock O&O Software Priority Quickbooks Made Easy Reading Eggs Skillsoft Smart Business Savings Society for Nonprofit Organizations Sparrow Mobile Tableau TechBridge Tech Impact Tint Ultralingua VMware Veritas Western Digital Zoner
  • 5. 5 Ā© TechSoup Global. All Rights Reserved. Todayā€™s Presenter Adam Walker CMO at TechBridge & Co-Founder of 48in48
  • 6. USING EMAIL DRIP CAMPAIGNS TO THANK DONORS AND RAISE MORE FUNDS KEY TOPICS What is a drip campaign? Why drip campaigns matter? How to think about drip campaigns How to get started How to write a Drip Campaign Tools to consider adamjwalker.com 01
  • 8. QUICK BIO HUSBAND. FATHER OF SIX. WEARER OF FEDORAS. Founded a successful digital agency that was acquired. Co-founder of 48in48, a nonproļ¬t that builds free websites for small nonproļ¬ts. I love to read, learn, and create content about personal growth in life and leadership. I am the CMO at TechBridge, a technology nonproļ¬t that helps other nonproļ¬ts grow. 03 adamjwalker.com Website: adamjwalker.com Podcasts: - Tech Talk Y'all - While Daring Greatly
  • 9. 04 NONPROFIT MARKETING & TECHNOLOGY NEWSLETTER I send out a regular newsletter about nonproļ¬t leadership, marketing, and technology. Check it out here: https://bit.ly/np-mar 48IN48 Free websites for nonproļ¬ts @ 48in48.org TECHBRIDGE Helping nonproļ¬ts with technology @ techbridge.org
  • 10. WHAT IS A DRIP CAMPAIGN? 05 A DRIP CAMPAIGN IS: A communication strategy that sends pre-written, pre-scheduled messages, ā€œdrips,ā€ over time to remain in contact with a donor. DOES ANYONE READ EMAIL ANYWAY? MailChimp found that the average open rate for nonproļ¬t email marketing is 25.17%.
  • 11. WHY DRIP CAMPAIGNS MATTER? 08 STAY TOP OF MIND By regularly showing up in a donors inbox regularly, your nonproļ¬t will stay top of mind. EVERYONE USES EMAIL For better or worse, everyone uses email. Social media is hit or miss, but email usage is consistent. EMAIL DRIP CAMPAIGNS CAN HELP YOU: DEVELOP LOYAL DONORS EXPAND YOUR REACH INCREASE DONATIONS
  • 12. Keep in touch like your donors are old, distant, friends. What is the value of a long time donor? HOW TO THINK ABOUT DRIP CAMPAIGNS 09 adamjwalker.com
  • 13. HOW TO GET STARTED 14 START CAPTURING INFORMATION Ask people to sign up for your newsletter, or capture info when people donate GET THE RIGHT INFO Ask for their name, email, company, and title. SEGMENT YOUR LIST A list is good, but a segmented list is better. If someone donates from your page about poverty, create a list segment for that, and speak to that work in your communication with them.
  • 14. WHAT TO WRITE HOW TO WRITE A DRIP CAMPAIGN Tell people about your organization and how their initial donation is helping you accomplish your mission. UPDATES 06 Educate your donors about the areas you work within. If you are a dog shelter, tell them what to look for when adopting a dog. EDUCATION Emphasize the impact your work is having on the world. Connect your impact directly to their support. IMPACT adamjwalker.com
  • 15. 07MAKEITVALUABLE In all marketing make it your goal to provide value 80% of the time and make asks 20% of the time. adamjwalker.com
  • 16. 06Let's make a plan! 1. MAKE A LIST Make a list of all the topcis you might want to communicate to a donor over the next 10 months. 2. GROUP LIKE ITEMS Group common topics together. Are several items on your list related to your mission? Group those topics into one email. 3. KEEP A CONSISTENT THEME Even thought you are talking about various topics, make sure you maintain a common theme. For donor drip campaigns, focus on impact. 4. DON'T FORGET TO ASK AGAIN If a donor gave once, there is reason to think they may want to give again. Make sure all your emails include a link to your donation page.
  • 17. Let's get writing! SUBJECT LINES Make them short, clear, and engaging. If appropriate, make them fun or funny. 16 NO BUZZ WORDS Keep your language simple and direct. Don't use industry jargon or buzzwords. This is harder than you think. WRITE IN CONCISE SEGMENTS Subscribers love to scan. Make your email scannable by writing in short, punchy, segments. IMPACT + NEXT STEPS Start with impact. Donors want to know that their money is doing somethign. Then, offer next steps for how they can keep supporting. MAP IT OUT IN A DOCUMENT Write all your emails ahead of time and map them out in a master document. I recommend 5 to 7 emails over 10 months. I have created a template for you here: http://bit.ly/np-drip
  • 18. TOOLS TO GET STARTED 12 MAILCHIMP Free and easy to use. You can start creating drip campaigns immediately. ACTIVECAMPAIGN A more powerful (and affordable) CRM that will also do drip campaigns. CAMPAIGN MONITOR A common and powerful email platform.
  • 19. IWOULDLOVETOCONNECT WITHYOU. CONTACT ME 13 DRIP CAMPAIGN TEMPLATE http://bit.ly/np-drip MY WEBSITE (WITH LINKS TO SOCIAL) adamjwalker.com EMAIL ADDRESS adam@adamjwalker.com adamjwalker.com NONPROFIT MARKETING NEWSLETTER https://bit.ly/np-mar
  • 20. 20 Ā© TechSoup Global. All Rights Reserved. Continue to conversation in the TechSoup Community Forums!
  • 21. 21 Ā© TechSoup Global. All Rights Reserved. Use code FY20WEB10 to get 10% off!
  • 22. Join Us For Upcoming TechSoup Virtual Events Upcoming and past webinars at: www.techsoup.org/community-events 11/10 TechSoup Tour: How to Access Donations, Discounts, and Services 11/11 TechSoupā€™s TechTips Digest 11/12 Delight Donors with These Design Tips from Adobe Spark
  • 23. TechSoup's TechTips Digest Register at: events.techsoup.org November 11, 2020 9:00 AM Pacific/ Noon Eastern 10 presenters in 2 hours 20 minute lightning talks
  • 24. Thank You For Attending. Please complete the post-event survey Zoom will redirect you to.