1. The document summarizes a presentation given to a user involvement group about using social media and web tools to better engage with service users and stakeholders. 2. Examples of social media tools that were discussed include blogs, Twitter, podcasts, and social networks. Case studies were also provided of organizations using these tools successfully. 3. Tips were provided on creating engaging content for social media, involving staff and users, and starting small with a social media strategy.

1. User Involvement Group Wednesday May 27th Mark Ellis Senior Producer sounddelivery

4. Who are your service users? Is it me? Or is it me?

5. is really just a label for the way the internet looks today

7. The Long Tail

20. delicious

21. Case Studies

22. Impact of blogging

25. Using social media

26. Using social media Using social media

27. Using social media Using social media Using social media Using social media

28. Using social media

36. Writing a blog

37. Pictures from the training

38. Podcasts My Brixton Emma’s interview with David Lucas http://www.museumoflondon.org.uk/English/EventsExhibitions/Community/BrixtonRiots/

39. Break time

41. Podcasts to discuss Daniel’s story Liam’s first holiday Homeless at Christmas Rebecca’s housing estate A prisoner’s tale Tony Robinson and Alzheimer’s Society

42. Digital Storytelling Audio Slideshows http://www.msf.org.uk/media/Slideshows/Audio/myanmar_cyclone/index.html http://www.christianaid.org.uk/emergencies/past/tsunami/slideshow.aspx http://society.guardian.co.uk/flash/page/0,,2213612,00.html http:// www.careinternational.org.uk /?lid=11789 http:// www.irishtimes.com/indepth/slideshows/congo -displacement / http://www.ft.com/cms/s/0/603c9e3a-c05e-11dd-9559-000077b07658.html http:// www.youtube.com/watch?v =sQ58VDaMPyQ

47. Social Networks

48. Niche social networks

51. Other places for your content Start Listening Local Media