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Usability testing
Analyzing and reporting data
Identify users/audiences
                                 Understand user needs & goals
                  Requirements
                    Analysis
                                 Understand client needs & goals
R e s e a r c h


                                 Technical requirements & limitations
                   Conceptual    Research previous versions
                     Design
                                 Research competition
                   Mockups &     Use cases
                   Prototypes
                                 Task analysis
                                 Information architecture
                   Production
                                 Mockup generation
                                 Mockup evaluation
                    Launch       Production
                                 Quality assurance
                                 User problem tracking
Assuming 5 users & the following measures:



          1. Demographics, background

          2. Task completion

          3. Time on task

          4. Expected difficulty

          5. Actual difficulty

          6. Observations

          7. Overall satisfaction
1. Demographics, background



                         3

                       2.25

                 40%    1.5
  60%
                       0.75

                         0
                              Male   Female

        Male
        Female
Graduate (G1)
 M
 30
                Senior
Electrical and Computer Engineering
Participants Info.

               4 Grad students (male)
               1 Faculty member (female)
        Who
               Mechanical Eng.
               Material Eng.
               Electrical & Computer Eng.

   How often   Once a week (average)

        Age    27.2 years old (average)
               Range: 20~40
Participants Info. (Cont’d)

                   Total length of usage                                  Time spent per Log-in
          4                                                      5


                                                                 4
          3
                                               2.5




                                                       Hour(s)
Year(s)




                                                                 3
          2
                                                                 2
                                                                                                      1.7
          1
                                                                 1


          0                                                      0
              P1     P2   P3     P4       P5     AVE                 P1    P2   P3       P4      P5         AVE
                          Participant #                                          Participant #
1. Demographics, background


   Which presentation mode
   did you like best?
1. Demographics, background


    Which presentation mode
    did you like best?




Show & Tell:
Recognition rather than Recall
1                                           2
                         40%

          60%




3   Participants Info.                              4             Participants Info. (Cont’d)

                                                                           Total length of usage                                  Time spent per Log-in
                   4 Grad students (male)                                                                                5
                                                                  4
                   1 Faculty member (female)
            Who                                                   3
                                                                                                                         4

                   Mechanical Eng.                                                                     2.5
                   Material Eng.




                                                                                                               Hour(s)
                                                        Year(s)
                                                                                                                         3

                   Electrical & Computer Eng.                     2
                                                                                                                         2
                                                                                                                                                              1.7

       How often   Once a week (average)                          1
                                                                                                                         1


                                                                  0
                   27.2 years old (average)
                                                                                                                         0

            Age
                                                                      P1     P2   P3     P4       P5     AVE                 P1    P2   P3       P4      P5         AVE
                                                                                  Participant #                                          Participant #
                   Range: 20~40
1. Demographics, background


   Which presentation mode
   did you like best?
1. Demographics, background


   Which presentation mode
   did you like best?


   Because of small number of
   users, present both
   averages and individual
   data.
2. Task completion


5 users -- 5 tasks


• All 5 users completed tasks 1 and 2
• 3 users completed task 3; 1 partial
 completion, 1 incomplete
• 3 users completed task 4; 2 partial
 completions
• 2 users completed, 3 partial completions
3. Time on task


5 users -- 5 tasks
          T1      T2   T3   T4   T5
  U1
  U2
  U3
  U4
  U5
3. Time on task


5 users -- 5 tasks
          T1      T2     T3      T4   T5
  U1
  U2
                  Average per user
  U3                    OR
                  Average per task?
  U4
  U5
Which task was more difficult to complete?

       Mean Time-on-Task (95%CI)
                270!


                240!


                210!
                                                     203!

                180!


                150!
    Time(sec)




                120!


                 90!
                                           75!
                                 66!
                 60!
                                                                  49!

                 30!   25!


                  0!
                       Task#1!   Task#2!   Task#3!      Task#4!   Task#5!
Is this graph useful? Why?
4. Expected difficulty and 5. Actual difficulty


• Per task?
• Average across tasks?
4. Expected difficulty and 5. Actual difficulty


• Per task?
• Average across tasks?
4. Expected difficulty and 5. Actual difficulty
6. Observations



• What do you think would be important to
 report?
• How?
7. Overall satisfaction
Overall “barometer”
               # of Participants
               0              1                2             3             4       5



    Search
                      1               1                           3
    Feature



  Ease of
                                               4                               1
 Navigation



Terminology
                                      3                                    2
   Clarity



Organization
                                      3                                    2
   Clarity



                                   Satisfied       Neutral   Disatisfied
Meaningful, Easy to read & Understand



        1. Demographics, background

        2. Task completion

        3. Time on task

        4. Expected difficulty

        5. Actual difficulty

        6. Observations

        7. Overall satisfaction

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usability reporting

  • 2. Identify users/audiences Understand user needs & goals Requirements Analysis Understand client needs & goals R e s e a r c h Technical requirements & limitations Conceptual Research previous versions Design Research competition Mockups & Use cases Prototypes Task analysis Information architecture Production Mockup generation Mockup evaluation Launch Production Quality assurance User problem tracking
  • 3. Assuming 5 users & the following measures: 1. Demographics, background 2. Task completion 3. Time on task 4. Expected difficulty 5. Actual difficulty 6. Observations 7. Overall satisfaction
  • 4. 1. Demographics, background 3 2.25 40% 1.5 60% 0.75 0 Male Female Male Female
  • 5. Graduate (G1) M 30 Senior Electrical and Computer Engineering
  • 6. Participants Info. 4 Grad students (male) 1 Faculty member (female) Who Mechanical Eng. Material Eng. Electrical & Computer Eng. How often Once a week (average) Age 27.2 years old (average) Range: 20~40
  • 7. Participants Info. (Cont’d) Total length of usage Time spent per Log-in 4 5 4 3 2.5 Hour(s) Year(s) 3 2 2 1.7 1 1 0 0 P1 P2 P3 P4 P5 AVE P1 P2 P3 P4 P5 AVE Participant # Participant #
  • 8. 1. Demographics, background Which presentation mode did you like best?
  • 9. 1. Demographics, background Which presentation mode did you like best? Show & Tell: Recognition rather than Recall
  • 10. 1 2 40% 60% 3 Participants Info. 4 Participants Info. (Cont’d) Total length of usage Time spent per Log-in 4 Grad students (male) 5 4 1 Faculty member (female) Who 3 4 Mechanical Eng. 2.5 Material Eng. Hour(s) Year(s) 3 Electrical & Computer Eng. 2 2 1.7 How often Once a week (average) 1 1 0 27.2 years old (average) 0 Age P1 P2 P3 P4 P5 AVE P1 P2 P3 P4 P5 AVE Participant # Participant # Range: 20~40
  • 11. 1. Demographics, background Which presentation mode did you like best?
  • 12. 1. Demographics, background Which presentation mode did you like best? Because of small number of users, present both averages and individual data.
  • 13. 2. Task completion 5 users -- 5 tasks • All 5 users completed tasks 1 and 2 • 3 users completed task 3; 1 partial completion, 1 incomplete • 3 users completed task 4; 2 partial completions • 2 users completed, 3 partial completions
  • 14.
  • 15. 3. Time on task 5 users -- 5 tasks T1 T2 T3 T4 T5 U1 U2 U3 U4 U5
  • 16. 3. Time on task 5 users -- 5 tasks T1 T2 T3 T4 T5 U1 U2 Average per user U3 OR Average per task? U4 U5
  • 17. Which task was more difficult to complete? Mean Time-on-Task (95%CI) 270! 240! 210! 203! 180! 150! Time(sec) 120! 90! 75! 66! 60! 49! 30! 25! 0! Task#1! Task#2! Task#3! Task#4! Task#5!
  • 18. Is this graph useful? Why?
  • 19. 4. Expected difficulty and 5. Actual difficulty • Per task? • Average across tasks?
  • 20. 4. Expected difficulty and 5. Actual difficulty • Per task? • Average across tasks?
  • 21. 4. Expected difficulty and 5. Actual difficulty
  • 22. 6. Observations • What do you think would be important to report? • How?
  • 24. Overall “barometer” # of Participants 0 1 2 3 4 5 Search 1 1 3 Feature Ease of 4 1 Navigation Terminology 3 2 Clarity Organization 3 2 Clarity Satisfied Neutral Disatisfied
  • 25. Meaningful, Easy to read & Understand 1. Demographics, background 2. Task completion 3. Time on task 4. Expected difficulty 5. Actual difficulty 6. Observations 7. Overall satisfaction

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