1. Walter Peterson
107 Nottingham Trail, Statesboro GA 30458
Home: 9127647782 – Cell: 9122431205 – wrp622@gmail.com
Summary
Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers
insightful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Specializing at getting Collision center back on track, improving customer base and satisfaction, and increasing profits.
Quality oriented.
Proficient in Windows, Reynolds & Reynolds, and ADP software.
Thorough knowledge of ADPs Mitchell, CCC Pathways and CCC One estimating systems.
Highlights
 Strategic planning
 Inventory control
 Procedure development
 Quality oriented
 Analytical
 Team building
 Cost reduction and containment
 Staff retention
 Process improvement strategies
 Productivity improvement
 Systems implementation
 Client relationships
 Dedicated
 Flexible
Experience
Senior Auto Damage Appraiser
June 2009 to October 2015
Georgia Farm Bureau – GA
Covering multiple counties, appraising auto damage, writing supplements, competently working with area Body
shops, meeting customer needs and concerns.
Body Shop Manager
October 2003 to June 2009
Bryan Automotive – Fayetteville, NC
Managing daily operations, cutting costs, improving quality and profits. Initiating new procedures, appraising auto
damage writing estimates and supplements. Increasing morale, effectively training employees, working with
insurance companies, meeting customer needs and concerns.
Body Shop Manager
October 2001 to October 2003
Steve Barnett Automotive – Port Saint Lucie, FL
Managing daily operations, cutting costs, improving quality, increasing profits, and enlarging customer base.
Initiating new procedures, appraising auto damage, writing estimates and supplements. Competently working with
insurance companies, enlarging customer base, meeting customer needs and concerns.
Body Shop Manager
Rozier Ford Automotive – Statesboro, GA
Managing daily operations, cutting costs, improving quality, increasing profits, and enlarging customer base.
Initiating new procedures, appraising auto damage, writing estimates and supplements. Competently working with
insurance companies, enlarging customer base, meeting customer needs and concerns.
Assistant Manager – Body Shop
Rozier Ford Automotive – Statesboro, GA
Assisting in the daily operations, working with and training new employees, appraising auto damage, writing
estimates, scheduling repairs, meeting customer needs and concerns.
Assistant Manager – Parts Department
Rozier Ford Automotive – Statesboro, GA
Sales, inventory, customer service and training new employees.
Parts Manager
Martin-Ansley Nissan – Statesboro, GA
Establishing parts department, implementing procedures, maintaining inventory, customer service, billing,
purchasing, sales, setting and maintaining standards.