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Back to the Future of future contact center- keynote Speech Presentation

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Through my presentation, I hope to set the stage to the Future of the contact centre business. So I hope you will join me on a unique journey covering the chronicles of the Contact Centre Present & Past, and then accelerate to get a one on one look at the Future of our industry and the simple but powerful forces that have begun to shape it. Then we will come back to the present and reflect on what we can take back from this trip to the work we do and warp 2.0 into the future with our Brands…

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Back to the Future of future contact center- keynote Speech Presentation

  1. 1. The Journey Ahead… • Reflection on Industry’s Present-Past • Isolating Issues - Present day Contact Centers • The force shaping our industry • Zooming into the bright future • Call to action – A head start into building the future
  2. 2. Before We start : Housekeeping Let’s get to know our Driver on this trip:
  3. 3.  Connected Contact Center  Enabler of brand Image + CSAT + Loyalty + Retention  Enterprise Cust. Experience  Enabler of brand success  CRM Adoption & Integration  Enabler of Enterprise Cust.profile + Big Data  Investment - Contact Center Technology  Enabler of Efficiency & E-Satisfaction  Investment - Contact Center QA & Analytics  Enabler of Process Improvement + Consistency  Re-Evaluation of critical KPIs  Enabler of Unified Cust. Centric Organization

Through my presentation, I hope to set the stage to the Future of the contact centre business. So I hope you will join me on a unique journey covering the chronicles of the Contact Centre Present & Past, and then accelerate to get a one on one look at the Future of our industry and the simple but powerful forces that have begun to shape it. Then we will come back to the present and reflect on what we can take back from this trip to the work we do and warp 2.0 into the future with our Brands…

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