The document discusses guidelines for brands to follow in the future. It suggests that brands must (1) be meaningful to their customers' lives by defining who they are and what they stand for, (2) celebrate their customers by becoming architects of community and balancing global and local interests, and (3) partner with their customers by committing to authenticity, transparency and accountability and embracing customer co-authorship of the brand narrative. It provides examples from Nike, Mountain Dew and Patagonia of brands successfully engaging with customers.