The document discusses business process mapping. It describes the basic steps in business process mapping as identifying the process to document, gathering information from participants, and identifying start and end points. The document also outlines some basic components of business process mapping like process, tasks, flows, events, gateways, and participants. Finally, it discusses different tools and techniques for process mapping like top-down mapping, swim lane process mapping, simple process flowcharts, and SIPOC diagrams.

1. ENTREPRENEURSHIP DEVELOPMENT – KMB 402
Topic: Business Process Mapping
ACHLA TYAGI, ABES EC (032), AKTU,
LUCKNOW

2. Business Process Mapping
ACHLA TYAGI
ABES, EC
AKTU, LUCKNOW
2ACHLA TYAGI, ABES EC, AKTU LUCKNOW

3. Steps Involved in Business Process Mapping
• Identify the process you want to document
• Gather information from process participants
via interviews or observations
• Identify the start and end points of your
process
• Break the process into distinct tasks and
decision points
3ACHLA TYAGI, ABES EC, AKTU LUCKNOW

4. Basic Components of Business Process
Mapping
• Process - The overall workflow from a starting point to its
successful completion.
• Tasks or Activities - Something performed by a person or a
system.
• Flows - This is indicated on the process map by connecting
lines and arrows.
• Events - These are triggers that cause a process to begin,
end, or may redirect a process to a different path.
• Gateways - Decisions that can change the path of the
process depending on conditions or events.
• Participants - Specifically naming the people or systems that
perform the tasks or activities.
4ACHLA TYAGI, ABES EC, AKTU LUCKNOW

5. Process Mapping: Tools and Techniques
The Primary Objective of Process Mapping is
to display visually what happens in a process.
Graphic symbols represent the nature and
the flow of the steps in a process
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7. Process Mapping: Tools and Techniques
Top Down Mapping generally does not use
graphic symbols and is defined by starting and
stopping points, milestones and the how to
take off the process.
Procedure:
• 1st: Define your starting and stopping points.
• 2nd: Define the milestones (the what’s)
• 3rd: Complete your drill down (the how’s)
7ACHLA TYAGI, ABES EC, AKTU LUCKNOW

8. Process Mapping: Tools and Techniques
• A Swim Lane Process map sometimes called a
cross-functional diagram, is a process
flowchart that provides more information on
who does what than a top down. It can also
be expanded to show times— when tasks are
done and how long they take.
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10. Process Mapping: Tools and Techniques
• A simple process flowchart is probably the most
versatile of the commonly used flowchart types
and can be applied to virtually anything.
• A simple process flowchart shows inputs,
activities, decisions and outputs of a process,
partial process, or even a single process step.
These are shown in a successive manner without
denoting all the different functions within the
concerned process.
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12. Process Mapping: Tools and Techniques
• SIPOC: SIPOC shows the key elements of a
process such as Suppliers, Inputs, Process,
Outputs, and Customers.
• When to use:
to identify the key elements of a process
before doing a detailed map
to define the scope of complex processes
12ACHLA TYAGI, ABES EC, AKTU LUCKNOW

13. SIPOC Diagram
• Macro level of end-to-end process
Transport
material
Ship
material
Receive
material
Put away
to stock
A
goods out process
B
transport
C
goods in process
T0 T1 T2 T3 T4
t1 t2 t3
TT = Transit Time
Pick from
stock
Finished
goods
stock
Production Transit
t4
DC
Stock
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