Designing and Managing
    Integrated Marketing
        Communications
Chapter Questions

• What is the role of marketing
  communications?
• How do marketing communications work?
• What are the major steps in developing
  effective communications?
• What is the communications mix and how
  should it be set?
• What is an integrated marketing
  communications program?
Dove’s Campaign for Real Beauty
What are
Marketing Communications?
 Marketing communications are the
   means by which firms attempt to
    inform, persuade, and remind
consumers, directly or indirectly, about
  the products and brands they sell.
Modes of Marketing Communications

• Advertising            • Direct marketing
• Sales promotion        • Interactive
• Events and               marketing
  experiences            • Word-of-mouth
• Public relations and     marketing
  publicity              • Personal selling
IMC Builds Brands
Communication Platforms

Advertising                 Sales Promotion
• Print and broadcast ads   • Contests, games,
• Packaging inserts         • Premiums
• Motion pictures           • Sampling
• Brochures and booklets    • Trade shows,
• Posters                   • Coupons
• POP displays              • Rebates
• Logos                     • Entertainment
• Videotapes                • Continuity programs
Communication Platforms
Events/                 Public Relations
 Experiences            •   Press kits
•                       •   Speeches
    Sports
                        •   Seminars
•   Entertainment       •   Annual reports
•   Festivals           •   Charitable donations
•   Arts                •   Publications
•   Causes              •   Community relations
•   Factory tours       •   Lobbying
•                       •   Identity media
    Company museums
                        •   Company magazine
•   Street activities
Visitors to the Woodward Dream
       Cruise Often Tour
     Ford’s Factory Museum
Communication Platforms
Personal Selling            Direct Marketing
•   Sales presentations     •   Catalogs
•   Sales meetings          •   Mailings
                            •   Telemarketing
•   Incentive programs
                            •   Electronic shopping
•   Samples
                            •   TV shopping
•   Fairs and trade shows
                            •   Fax mail
                            •   E-mail
                            •   Voice mail
                            •   Blogs
                            •   Websites
Word-of-Mouth Marketing

• Person-to-person
• Chat rooms
• Blogs
Elements in the Communications
            Process
Field of Experience




Sender’s     Receiver’s
  field         field
The Communications Process


               Selective attention


               Selective distortion


               Selective retention
Response Hierarchy Models
An Ideal Ad Campaign
• The right consumer is exposed to the
  message at the right time and place
• The ad causes consumer to pay attention
• The ad reflects consumer’s level of
  understanding and behaviors with product
• The ad correctly positions brand in terms of
  points-of-difference and points-of-parity
• The ad motivates consumers to consider
  purchase of the brand
• The ad creates strong brand associations
Steps in Developing Effective
       Communications
Identify target audience
    Determine objectives
      Design communications
              Select channels
                Establish budget
                  Decide on media mix
                 Measure results/ manage IMC
Communications Objectives

Category Need    Brand Awareness

Brand Attitude   Purchase Intention
Designing the Communications

•   Message strategy
•   Creative strategy
•   Message source
•   Global adaptation
Creative Strategy
• Informational and transformational appeals
• Positive and negative appeals
  •   Fear
  •   Guilt
  •   Shame
  •   Humor
  •   Love
  •   Pride
  •   Joy
Message Source

Celebrity Characteristics
  • Expertise
  • Trustworthiness
  • Likeability
Issues Facing Global Adaptations

• Is the product restricted in some
  countries?
• Are there restrictions on advertising the
  product to a specific target market?
• Can comparative ads be used?
• Can the same advertising be used in all
  country markets?
Select Communication Channels

• Personal channels
• Nonpersonal channels
• Integration of channels
Personal
Communications Channels


          Advocate channels

            Expert channels

            Social channels
Stimulating
   Personal Influence Channels
• Identify influential individuals and devote
  extra attention to them
• Create opinion leaders
• Use community influentials in testimonial
  advertising
• Develop advertising with high “conversation
  value”
• Develop WOM referral channels
• Establish an electronic forum
• Use viral marketing
Nonpersonal
Communication Channels


                Media

           Sales Promotion

        Events and Experiences

           Public Relations
Establish the Budget

         Affordable

      Percentage-of-Sales

         Competitive Parity

          Objective-and-Task
Objective-and-Task Method
• Establish the market share goal
• Determine the percentage that should be reached
• Determine the percentage of aware prospects that
  should be persuaded to try the brand
• Determine the number of advertising impressions
  per 1% trial rate
• Determine the number of gross rating points that
  would have to be purchased
• Determine the necessary advertising budget on
  the basis of the average cost of buying a GRP
Characteristics of
The Marketing Communications Mix
 Advertising        Sales Promotion
 • Pervasiveness    • Communication
 • Amplified        • Incentive
   expressiveness   • Invitation
 • Impersonality
Characteristics of
the Marketing Communications Mix

 Public Relations     Events and
   and Publicity        Experiences
 • High credibility   • Relevant
 • Ability to catch   • Involving
   buyers off guard   • Implicit
 • Dramatization
Characteristics of
the Marketing Communications Mix

 Direct Marketing   Personal Selling
 • Customized       • Personal interaction
 • Up-to-date       • Cultivation
 • Interactive      • Response
 Word-of-Mouth Marketing
 • Credible
 • Personal
 • Timely
Factors in Setting
         Communications Mix
• Type of product market
• Buyer readiness stage
• Product life cycle stage
Cost Effectiveness by Buyer
     Readiness Stage
Current Consumer States for Two
           Brands
Coordinating Media to Build Brand Equity

   Brand
 Signature




   Media
Interactions
Marketing Debate

 Has TV advertising lost power?
Take a position:
1. TV advertising has faded in importance.
or
2. TV advertising is still the most powerful
advertising medium.
Marketing Discussion


 Pick a brand and go to the Website.
  Locate as many forms of
  communication as you can find.
 Conduct an informal communications
  audit. What do you notice? How
  consistent are the different
  communications?

Unit 2 advertising

  • 1.
    Designing and Managing Integrated Marketing Communications
  • 2.
    Chapter Questions • Whatis the role of marketing communications? • How do marketing communications work? • What are the major steps in developing effective communications? • What is the communications mix and how should it be set? • What is an integrated marketing communications program?
  • 3.
  • 4.
    What are Marketing Communications? Marketing communications are the means by which firms attempt to inform, persuade, and remind consumers, directly or indirectly, about the products and brands they sell.
  • 5.
    Modes of MarketingCommunications • Advertising • Direct marketing • Sales promotion • Interactive • Events and marketing experiences • Word-of-mouth • Public relations and marketing publicity • Personal selling
  • 6.
  • 7.
    Communication Platforms Advertising Sales Promotion • Print and broadcast ads • Contests, games, • Packaging inserts • Premiums • Motion pictures • Sampling • Brochures and booklets • Trade shows, • Posters • Coupons • POP displays • Rebates • Logos • Entertainment • Videotapes • Continuity programs
  • 8.
    Communication Platforms Events/ Public Relations Experiences • Press kits • • Speeches Sports • Seminars • Entertainment • Annual reports • Festivals • Charitable donations • Arts • Publications • Causes • Community relations • Factory tours • Lobbying • • Identity media Company museums • Company magazine • Street activities
  • 9.
    Visitors to theWoodward Dream Cruise Often Tour Ford’s Factory Museum
  • 10.
    Communication Platforms Personal Selling Direct Marketing • Sales presentations • Catalogs • Sales meetings • Mailings • Telemarketing • Incentive programs • Electronic shopping • Samples • TV shopping • Fairs and trade shows • Fax mail • E-mail • Voice mail • Blogs • Websites
  • 11.
  • 12.
    Elements in theCommunications Process
  • 13.
    Field of Experience Sender’s Receiver’s field field
  • 14.
    The Communications Process Selective attention Selective distortion Selective retention
  • 15.
  • 16.
    An Ideal AdCampaign • The right consumer is exposed to the message at the right time and place • The ad causes consumer to pay attention • The ad reflects consumer’s level of understanding and behaviors with product • The ad correctly positions brand in terms of points-of-difference and points-of-parity • The ad motivates consumers to consider purchase of the brand • The ad creates strong brand associations
  • 17.
    Steps in DevelopingEffective Communications Identify target audience Determine objectives Design communications Select channels Establish budget Decide on media mix Measure results/ manage IMC
  • 18.
    Communications Objectives Category Need Brand Awareness Brand Attitude Purchase Intention
  • 19.
    Designing the Communications • Message strategy • Creative strategy • Message source • Global adaptation
  • 20.
    Creative Strategy • Informationaland transformational appeals • Positive and negative appeals • Fear • Guilt • Shame • Humor • Love • Pride • Joy
  • 21.
    Message Source Celebrity Characteristics • Expertise • Trustworthiness • Likeability
  • 22.
    Issues Facing GlobalAdaptations • Is the product restricted in some countries? • Are there restrictions on advertising the product to a specific target market? • Can comparative ads be used? • Can the same advertising be used in all country markets?
  • 23.
    Select Communication Channels •Personal channels • Nonpersonal channels • Integration of channels
  • 24.
    Personal Communications Channels Advocate channels Expert channels Social channels
  • 25.
    Stimulating Personal Influence Channels • Identify influential individuals and devote extra attention to them • Create opinion leaders • Use community influentials in testimonial advertising • Develop advertising with high “conversation value” • Develop WOM referral channels • Establish an electronic forum • Use viral marketing
  • 26.
    Nonpersonal Communication Channels Media Sales Promotion Events and Experiences Public Relations
  • 27.
    Establish the Budget Affordable Percentage-of-Sales Competitive Parity Objective-and-Task
  • 28.
    Objective-and-Task Method • Establishthe market share goal • Determine the percentage that should be reached • Determine the percentage of aware prospects that should be persuaded to try the brand • Determine the number of advertising impressions per 1% trial rate • Determine the number of gross rating points that would have to be purchased • Determine the necessary advertising budget on the basis of the average cost of buying a GRP
  • 29.
    Characteristics of The MarketingCommunications Mix Advertising Sales Promotion • Pervasiveness • Communication • Amplified • Incentive expressiveness • Invitation • Impersonality
  • 30.
    Characteristics of the MarketingCommunications Mix Public Relations Events and and Publicity Experiences • High credibility • Relevant • Ability to catch • Involving buyers off guard • Implicit • Dramatization
  • 31.
    Characteristics of the MarketingCommunications Mix Direct Marketing Personal Selling • Customized • Personal interaction • Up-to-date • Cultivation • Interactive • Response Word-of-Mouth Marketing • Credible • Personal • Timely
  • 32.
    Factors in Setting Communications Mix • Type of product market • Buyer readiness stage • Product life cycle stage
  • 33.
    Cost Effectiveness byBuyer Readiness Stage
  • 34.
  • 35.
    Coordinating Media toBuild Brand Equity Brand Signature Media Interactions
  • 36.
    Marketing Debate  HasTV advertising lost power? Take a position: 1. TV advertising has faded in importance. or 2. TV advertising is still the most powerful advertising medium.
  • 37.
    Marketing Discussion  Picka brand and go to the Website. Locate as many forms of communication as you can find.  Conduct an informal communications audit. What do you notice? How consistent are the different communications?

Editor's Notes

  • #20 Video icon links to American Express video on how it changed message strategies with the use of celebrity endorser, Jerry Seinfeld, and the use of webisodes online.
  • #21 Click the video icon to launch a video about DDB Worldwide.