The document provides information about a webinar on understanding the customer journey through big data, featuring speakers Azita Martin and Matt Schumpert from Datameer. It highlights Datameer's capabilities in big data analytics, including customer acquisition, churn reduction, and product enhancement, leveraging various data sources. The document emphasizes the importance of analyzing customer interaction data to gain insights into high-value behaviors and optimize marketing strategies.

1. © 2014 Datameer, Inc. All rights reserved.
Understand Your
Customer Journey With
Big Data
Webinar!

2. View Recording!"
!
You can view the recording of this
webinar at:!
!
http://info.datameer.com/Web-Customer-
Buying-Journey.html!

3. © 2014 Datameer, Inc. All rights reserved.
About Our Speaker
Azita Martin @azitamartin
Chief Marketing Officer
Azita is a data-drive marketing executive with a
proven track record at scaling revenue and brand
awareness at high-growth startups and category-
creating public companies like Salesforce and Siebel.
In her role as CMO of Datameer, Azita has global
responsibility for scaling all aspects of Datameer’s
product and corporate marketing, including defining
go-to-market strategy, driving thought leadership,
increasing brand awareness and customer
acquisition.
Azita holds a B.S in Aerospace Engineering and an
MBA from USC.
© 2013 Datameer, Inc. All rights reserved.
#bigdataROI @azitamartin

4. © 2014 Datameer, Inc. All rights reserved.
About Our Speaker
Matt Schumpert @datameer
Senior Director, Solutions Engineering!
Matt has been working in the enterprise infrastructure
software space for over 14 years in various capacities,
including sales engineering, strategic alliances and
consulting.!
Matt currently runs the pre-sales engineering team at
Datameer, supporting all technical aspects of customer
engagement from initial contact through roll-out of
customers into production.!
Matt holds a BS in Computer Science from the
University of Virginia. !
#bigdataROI @datameer

5. Datameer is the only end-to-end big data analytics
application purpose-built for Hadoop. "
We enable companies to integrate, analyze !
and visualize all of their data for"
fastest time to new Insights."
"
About Datameer

6. © 2014 Datameer, Inc. All rights reserved.
200 Customers/ 240 Deployments

7. © 2014 Datameer, Inc. All rights reserved.
Big Data Use Cases
New Product
Innovation
Customer
Analytics
Operational
Analytics
Fraud and
Compliance
EDW
Optimization

8. © 2014 Datameer, Inc. All rights reserved.
Customer Analytics
Increase Customer
Acquisition
Increase Revenue
per Customer
Reduce Customer Churn
Product Enhancement
Decrease Customer
Acquisition Cost

9. © 2014 Datameer, Inc. All rights reserved.
Business Challenges
Marketing and customer loyalty teams want to
understand:!
! Customer buying journey!
! High-value customer behavior !
! Customer behavior leading to churn!

10. © 2014 Datameer, Inc. All rights reserved.
Big Data Delivers New Insights
From All Your Data
Public Data/!
Demographic
Data!
Web!
Mobile!
Advertising!
Marketing Automation!
CRM!
Social Media!
Transaction Data / ERP!

11. © 2014 Datameer, Inc. All rights reserved.
Leverage All Your Data
! Rapidly correlate, aggregate and analyze customer interaction
data to understand customer behavior!
! Quickly combine and enrich existing data sets with 3rd party data!
Public Data/!
Demographic
Data!
Web!
Mobile!
Advertising!
Marketing Automation!
CRM!
Social Media!
Transaction Data / ERP!

12. © 2014 Datameer, Inc. All rights reserved.
! Combine customer interaction data to
understand customer journey!
! Understand high-value customer
behavior!
! Identify the most common path to
customer churn!
! Perform market basket analysis to
help with cross-sell or up-sell!
Understand Your Customer Journey
Get Insights You Never Had Before!!

13. © 2014 Datameer, Inc. All rights reserved.
Multiple Trial Downloads! Read one eBook (Guide)! Webinar Participation! Frequent Site Visitor!
More than 4 Times
• Documentation
• Product
• Learn
Insights You Never Had Before

14. © 2014 Datameer, Inc. All rights reserved.
Customer Journey Retail

15. © 2014 Datameer, Inc. All rights reserved.
Reduce Customer Acquisition
Costs
Customer acquisition costs
by 30%

16. © 2014 Datameer, Inc. All rights reserved.
Reduce Customer Churn
Call Center
Public Data/
Demographic
Data
CRM
Web
Reduced Customer Churn
by 50%
Predict and Prevent
Customer Churn

17. © 2014 Datameer, Inc. All rights reserved.
Enhance Existing Products
Game Event Logs
User Profile
Increase Revenue by 2x
Customers Segment
17-30 Men
30-45 Men
Young Women
User Behavior by Segment!

18. © 2014 Datameer, Inc. All rights reserved.
5 Billion Customer Attributes
Analyzed in 1 hour
Customer Attributes
Processed (billions)
Analytics Time
7x More Data Points, 96% Faster
0.7
5
36 hours
1 hour
Before
Now

19. © 2014 Datameer, Inc. All rights reserved.
Key Capabilities
! Built-in connectivity to all forms of interaction data!
• Social Media, Clickstream, RDBMS, IVR, mainframe, etc.!
! Powerful path analysis capabilities!
• Analyze every event, not just aggregates!
! Flexible sessionization & correlation of event streams!
! Event stream visualization tools!
! 100% native-on-Hadoop solution!
• Linear scalability from megabytes to petabytes!

20. Datameer Demo

21. @Datameer!

22. © 2014 Datameer, Inc. All rights reserved.
For More Information
www.datameer.com!
!
@datameer!
!
amartin@datameer.com
mschumpert@datameer.com!