Customer experience is a catalyst in many digital transformation projects. It is why many businesses invest in new technologies and processes to more effectively engage customers, constituents, or employees. The goal of putting digital tools to work in a transformative way is to ensure that data and insights connect people with information and processes that ultimately lead to a better experience for customers. Yet, it demands a modern approach that considers all of the platforms, processes, and data across the customer journey. The goal for many organizations is dynamically maintaining a single source of truth about each customer to drive personalized experiences based on individual preferences and behaviors.
However, businesses today have primarily invested in systems of record. While these systems are critical for managing internal operational processes, they are typically not effective for today's pace of business change. Insight-driven experiences require customer intelligence platforms that can finally create a customer 360. The deeper data and improved algorithms now available let users factor in individual affinity, segment, and a myriad of growing data sources. The result is greater relevance and effectiveness to deliver a differentiated experience that in today’s competitive landscape is not a luxury, but a necessity for survival.
In this session we will address:
3 things to learn:
•Leaders and Laggards of digital transformation
•How to create data-driven customer insights
•The importance of machine learning to uncover hidden insights
No fewer than 80% have digital transformation at the centre of their corporate strategy with the aim of improving efficiency, driving innovation and becoming more agile. Though it's clear that insight into the data they hold is going to help them get there, many organisations find themselves at a crossroads. Big data, machine learning, data science: these are all initiatives every company knows they should take on in order to evolve their business, yet few know how to tackle the projects for successful outcomes.
The Big Picture: Real-time Data is Defining Intelligent OffersCloudera, Inc.
New research shows that 57% of the buying cycle is completed before a prospect even speaks to a company. Marketers already know this, Ninety-six percent (96%) of organizations believe that email personalization can improve email marketing performance. But where do we get this increasingly personal direction? The answer is likely in your customer data. In order to understand your customer needs contextualized in the moment they feel the need to act you will require a platform that can leverage real-time data. Apache Kudu is a Cloudera component that makes dealing with quickly changing data fast and easy. Companies are leveraging next generation data stores like Kudu to build data applications that deliver smart promotions, real-time offers, and personalized marketing. Join us as we discuss modern approaches to real-time application development and highlight key Cloudera use cases being powered by Cloudera’s operational database.
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
Big Data in Financial Services: How to Improve Performance with Data-Driven D...Perficient, Inc.
Most banking and financial services organizations have only scratched the surface of leveraging customer data to transform their business, realize new revenue opportunities, manage risk and address customer loyalty. Yet a business’s digital footprint continues to evolve as automated payments, location-based purchases, and unstructured customer communications continue to influence the technology landscape for financial services.
Improving the customer experience using big data customer-centric measurement...Business Over Broadway
This presentation provides an overview of some of the content of my new book, TCE: Total Customer Experience. In the presentation, I discuss customer experience management, customer loyalty, the optimal customer survey, the value of analytics and using a Big Data customer-centric approach to improve the value of all your business data
This webinar featuring Claudia Imhoff, President of Intelligent Solutions & Founder of the Boulder BI Brain Trust (BBBT), Matt Schumpert, Director of Product Management and Azita Martin, CMO at Datameer, will highlight the latest technology trends in extending BI with big data analytics and the top high impact use cases.
Attendees will hear about:
-- The extended architecture for today's modern analytics environment
-- The Internet of Things (IoT) and big data
-- The evolution of analytics – from descriptive to prescriptive
-- High impact use cases as a result of the changing analytics world
No fewer than 80% have digital transformation at the centre of their corporate strategy with the aim of improving efficiency, driving innovation and becoming more agile. Though it's clear that insight into the data they hold is going to help them get there, many organisations find themselves at a crossroads. Big data, machine learning, data science: these are all initiatives every company knows they should take on in order to evolve their business, yet few know how to tackle the projects for successful outcomes.
The Big Picture: Real-time Data is Defining Intelligent OffersCloudera, Inc.
New research shows that 57% of the buying cycle is completed before a prospect even speaks to a company. Marketers already know this, Ninety-six percent (96%) of organizations believe that email personalization can improve email marketing performance. But where do we get this increasingly personal direction? The answer is likely in your customer data. In order to understand your customer needs contextualized in the moment they feel the need to act you will require a platform that can leverage real-time data. Apache Kudu is a Cloudera component that makes dealing with quickly changing data fast and easy. Companies are leveraging next generation data stores like Kudu to build data applications that deliver smart promotions, real-time offers, and personalized marketing. Join us as we discuss modern approaches to real-time application development and highlight key Cloudera use cases being powered by Cloudera’s operational database.
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
Big Data in Financial Services: How to Improve Performance with Data-Driven D...Perficient, Inc.
Most banking and financial services organizations have only scratched the surface of leveraging customer data to transform their business, realize new revenue opportunities, manage risk and address customer loyalty. Yet a business’s digital footprint continues to evolve as automated payments, location-based purchases, and unstructured customer communications continue to influence the technology landscape for financial services.
Improving the customer experience using big data customer-centric measurement...Business Over Broadway
This presentation provides an overview of some of the content of my new book, TCE: Total Customer Experience. In the presentation, I discuss customer experience management, customer loyalty, the optimal customer survey, the value of analytics and using a Big Data customer-centric approach to improve the value of all your business data
This webinar featuring Claudia Imhoff, President of Intelligent Solutions & Founder of the Boulder BI Brain Trust (BBBT), Matt Schumpert, Director of Product Management and Azita Martin, CMO at Datameer, will highlight the latest technology trends in extending BI with big data analytics and the top high impact use cases.
Attendees will hear about:
-- The extended architecture for today's modern analytics environment
-- The Internet of Things (IoT) and big data
-- The evolution of analytics – from descriptive to prescriptive
-- High impact use cases as a result of the changing analytics world
Cloudera Fast Forward Labs: Accelerate machine learningCloudera, Inc.
Machine learning and artificial intelligence can change the world. Diagnosing heart disease. Detecting fraud. Predicting insurance claims. Revolutionizing agriculture. In business, machine learning and artificial intelligence drive new sources of revenue and lower costs.
But executives struggle to define an investment strategy. Researchers introduce innovations in machine learning daily. Technical jargon is opaque. Vendor hype muddies the waters. Industry analysts cover the field, but only at a high level.
Cloudera Fast Forward Labs accelerates your machine learning journey. We deliver a unique blend of applied research and hands-on explanations that you can apply to your business today.
In this webinar you will:
Meet the Cloudera Fast Forward Labs team
Cut through machine learning hype
Explore recent examples of applied research
See exciting new ML techniques
Hear how machine learning is delivering real business value on multiple use cases
3 things to learn:
Explore recent examples of applied research
See exciting new ML techniques
Hear how machine learning is delivering real business value on multiple use cases
This presentation shows how Predictive Analytics can be more futuristic than BI in using past events to predict the future.
Furthermore, we explore the best practices in Predictive Analytics, the challenges in deployment and how this solution can be used to create business value for the organization.
Presented by Ajay Gopikrishnan, our expert in Predictive Analytics and Data Mining at the BA4ALL (Business Analytics Insight 2014) event in the Netherlands.
http://www.capgemini.com/big-data-analytics
Big data is an opportunity for communications service providers (CSPs) to create the intelligence for operating their infrastructures more efficiently, to analyze the success of their services, and to create a better personal experience for their customers.
CSP Top executives, Network and IT managers and Marketing, are eager to exploit the large amount of information to achieve better business decisions. They expect their Chief Technical Officer to provide end-to-end analytic solutions based on the data available in their IT and network infrastructure.
This presentation analyzes the complete value chain that can transform CSPs’ data to knowledge. It covers the sources of information, the data collection tools, the analytic platforms providing quick data access, and finally the business intelligence use cases with the presentation and visualization of the results and predictions.
Every industry is becoming data driven, built around its information systems. Nowhere is this more evident than in retail where customer data is pivoting to flow across the traditional customer touchpoints and retailers are creating organizational structures that are responsible for the customer experience across traditional functional silos.
Understanding Big Data: Strategies to Re-envision Decision-Making
Amy Mayer, Vice President, Capgemini
Oracle Analytics Leader, North America
Presented at Oracle OpenWorld 2012
An initiative to healthcare analytics with office 365 and power bi spsparis2017Thuan Ng
Today data is a valuable asset in every organization, especially in healthcare industry. For example, with data about number of patients by location, hospital shall have the ability to offer more services to take care of them rapidly by building more medical stataion. Or with doctor's workload you know how to start hiring more human resources to balance the workload. With Office 365 - a digital workplace platform and PowerBI - a business intelligence and analytics on Microsoft Cloud service, let's have a look at how the digital transformation is initiated for healthcare industry.
Informatica Becomes Part of the Business Data Lake EcosystemCapgemini
Informatica is now part of the Business Data Lake ecosystem developed by Capgemini and Pivotal. Customers worldwide will now be able to leverage Informatica’s data integration software in addition to Pivotal’s advanced big data, analytics and application software, and Capgemini’s industry and implementation expertise. Informatica will deliver certified technologies for Data Integration, Data Quality and Master Data Management (MDM) to help enterprises distill raw data into actionable insights.
http://www.capgemini.com/resources/the-business-data-lake-delivering-the-speed-and-accuracy-to-solve-your-big-data-problems
How to Use Algorithms to Scale Digital BusinessTeradata
Gartner defines digital business as the creation of new business designs by blurring the digital and physical worlds. Digital business creates new business opportunities, but the amount of data generated will eclipse the human ability to process it. Further, many complex decisions will need to be made in timeframes, and at scales, that are impossible by human actors. Gartner analyst Chet Geschickter will explain share advice on how to leverage algorithmic business principles to drive digital business success.
What is the value of big data? How does a user get that value?
Before, analysts would have to wait months relying on IT for a new report or make changes to an existing one. Now, analysts are able to shrink that time down to days or even minutes. On top of that, analysts can ask questions that were not possible before. In this webinar, we’ll show you how this analysis is possible and the value that has been achieved by customers.
In this session, you will learn:
How analysts get value out of big data
How to visualize data at every step of analysis
How analysts can do big data analytics without IT, in one product
Productionising Machine Learning to automate the enterprise. Conference research question: How can you pin-point which core business processes to transform with increased automation and streamline daily workflows to boost in house efficiencies?
Getting Started with Big Data for Business ManagersDatameer
Big Data has become critical to the enterprise because of the massive amount of untapped data sources, and the potential to gain new insights that were previously not possible. So, how to get started with Big Data and Hadoop becomes a question more pertinent than ever before.
Listen to leading analyst at Ovum, Tony Baer, as he discusses answers to the key questions around how to:
Approach Big Data and associated business challenges
-- Identify what types of new insights can be revealed by Big Data
-- Staff for this undertaking and implement the technology necessary to be successful
-- Take the first steps toward getting started with Big Data on Hadoop
Webinar - Real-Time Customer Experience for the Right-Now Enterprise featurin...DataStax
Welcome to the Right-Now Economy. To win in the Right-Now Economy, your enterprise needs to be able to provide delightful, always-on, instantaneously responsive applications via a data layer that can handle data rapidly, in real time, and at cloud scale. Don’t miss our upcoming webinar in which Forrester Principal Analyst Brendan Witcher will discuss why a singular, contextual, 360-degree view of the customer in real-time is critical to CX success and how companies are using data to deliver real-time personalization and recommendations.
View recording: https://youtu.be/e6prezfIGMY
Explore all DataStax webinars: https://www.datastax.com/resources/webinars
Role of Data in Digital TransformationVMware Tanzu
Data plays a big role in building the kinds of experiences demanded by the market today. In this session, we’ll unpack what goes into building a data-driven app, case studies of how organizations have successfully overcome siloed data and analytics to bring new predictive features into their applications, and what your next steps for data should be on your digital transformation journey.
Speaker: Les Klein, EMEA CTO Data, Pivotal
My goal today is to inspire you to make a strong business case for applying big data in your enterprise, a key part of which is taking big data beyond analytics.
Microsoft Dynamics 365 Customer Insights MasterclassCraig Ramsay
It’s impossible to build a thriving business without a complete understanding of your customer.
The session is designed to offer a practical guide to getting started with a Customer Data Platform (CDP).
Benefit from Kin + Carta’s 25+ years’ experience in harnessing data to build Single Customer Views and Customer Data Platforms, powering transformational CRM for brands such as Shell, Tesco Bank and Jaguar Land Rover.
Cloudera Fast Forward Labs: Accelerate machine learningCloudera, Inc.
Machine learning and artificial intelligence can change the world. Diagnosing heart disease. Detecting fraud. Predicting insurance claims. Revolutionizing agriculture. In business, machine learning and artificial intelligence drive new sources of revenue and lower costs.
But executives struggle to define an investment strategy. Researchers introduce innovations in machine learning daily. Technical jargon is opaque. Vendor hype muddies the waters. Industry analysts cover the field, but only at a high level.
Cloudera Fast Forward Labs accelerates your machine learning journey. We deliver a unique blend of applied research and hands-on explanations that you can apply to your business today.
In this webinar you will:
Meet the Cloudera Fast Forward Labs team
Cut through machine learning hype
Explore recent examples of applied research
See exciting new ML techniques
Hear how machine learning is delivering real business value on multiple use cases
3 things to learn:
Explore recent examples of applied research
See exciting new ML techniques
Hear how machine learning is delivering real business value on multiple use cases
This presentation shows how Predictive Analytics can be more futuristic than BI in using past events to predict the future.
Furthermore, we explore the best practices in Predictive Analytics, the challenges in deployment and how this solution can be used to create business value for the organization.
Presented by Ajay Gopikrishnan, our expert in Predictive Analytics and Data Mining at the BA4ALL (Business Analytics Insight 2014) event in the Netherlands.
http://www.capgemini.com/big-data-analytics
Big data is an opportunity for communications service providers (CSPs) to create the intelligence for operating their infrastructures more efficiently, to analyze the success of their services, and to create a better personal experience for their customers.
CSP Top executives, Network and IT managers and Marketing, are eager to exploit the large amount of information to achieve better business decisions. They expect their Chief Technical Officer to provide end-to-end analytic solutions based on the data available in their IT and network infrastructure.
This presentation analyzes the complete value chain that can transform CSPs’ data to knowledge. It covers the sources of information, the data collection tools, the analytic platforms providing quick data access, and finally the business intelligence use cases with the presentation and visualization of the results and predictions.
Every industry is becoming data driven, built around its information systems. Nowhere is this more evident than in retail where customer data is pivoting to flow across the traditional customer touchpoints and retailers are creating organizational structures that are responsible for the customer experience across traditional functional silos.
Understanding Big Data: Strategies to Re-envision Decision-Making
Amy Mayer, Vice President, Capgemini
Oracle Analytics Leader, North America
Presented at Oracle OpenWorld 2012
An initiative to healthcare analytics with office 365 and power bi spsparis2017Thuan Ng
Today data is a valuable asset in every organization, especially in healthcare industry. For example, with data about number of patients by location, hospital shall have the ability to offer more services to take care of them rapidly by building more medical stataion. Or with doctor's workload you know how to start hiring more human resources to balance the workload. With Office 365 - a digital workplace platform and PowerBI - a business intelligence and analytics on Microsoft Cloud service, let's have a look at how the digital transformation is initiated for healthcare industry.
Informatica Becomes Part of the Business Data Lake EcosystemCapgemini
Informatica is now part of the Business Data Lake ecosystem developed by Capgemini and Pivotal. Customers worldwide will now be able to leverage Informatica’s data integration software in addition to Pivotal’s advanced big data, analytics and application software, and Capgemini’s industry and implementation expertise. Informatica will deliver certified technologies for Data Integration, Data Quality and Master Data Management (MDM) to help enterprises distill raw data into actionable insights.
http://www.capgemini.com/resources/the-business-data-lake-delivering-the-speed-and-accuracy-to-solve-your-big-data-problems
How to Use Algorithms to Scale Digital BusinessTeradata
Gartner defines digital business as the creation of new business designs by blurring the digital and physical worlds. Digital business creates new business opportunities, but the amount of data generated will eclipse the human ability to process it. Further, many complex decisions will need to be made in timeframes, and at scales, that are impossible by human actors. Gartner analyst Chet Geschickter will explain share advice on how to leverage algorithmic business principles to drive digital business success.
What is the value of big data? How does a user get that value?
Before, analysts would have to wait months relying on IT for a new report or make changes to an existing one. Now, analysts are able to shrink that time down to days or even minutes. On top of that, analysts can ask questions that were not possible before. In this webinar, we’ll show you how this analysis is possible and the value that has been achieved by customers.
In this session, you will learn:
How analysts get value out of big data
How to visualize data at every step of analysis
How analysts can do big data analytics without IT, in one product
Productionising Machine Learning to automate the enterprise. Conference research question: How can you pin-point which core business processes to transform with increased automation and streamline daily workflows to boost in house efficiencies?
Getting Started with Big Data for Business ManagersDatameer
Big Data has become critical to the enterprise because of the massive amount of untapped data sources, and the potential to gain new insights that were previously not possible. So, how to get started with Big Data and Hadoop becomes a question more pertinent than ever before.
Listen to leading analyst at Ovum, Tony Baer, as he discusses answers to the key questions around how to:
Approach Big Data and associated business challenges
-- Identify what types of new insights can be revealed by Big Data
-- Staff for this undertaking and implement the technology necessary to be successful
-- Take the first steps toward getting started with Big Data on Hadoop
Webinar - Real-Time Customer Experience for the Right-Now Enterprise featurin...DataStax
Welcome to the Right-Now Economy. To win in the Right-Now Economy, your enterprise needs to be able to provide delightful, always-on, instantaneously responsive applications via a data layer that can handle data rapidly, in real time, and at cloud scale. Don’t miss our upcoming webinar in which Forrester Principal Analyst Brendan Witcher will discuss why a singular, contextual, 360-degree view of the customer in real-time is critical to CX success and how companies are using data to deliver real-time personalization and recommendations.
View recording: https://youtu.be/e6prezfIGMY
Explore all DataStax webinars: https://www.datastax.com/resources/webinars
Role of Data in Digital TransformationVMware Tanzu
Data plays a big role in building the kinds of experiences demanded by the market today. In this session, we’ll unpack what goes into building a data-driven app, case studies of how organizations have successfully overcome siloed data and analytics to bring new predictive features into their applications, and what your next steps for data should be on your digital transformation journey.
Speaker: Les Klein, EMEA CTO Data, Pivotal
My goal today is to inspire you to make a strong business case for applying big data in your enterprise, a key part of which is taking big data beyond analytics.
Microsoft Dynamics 365 Customer Insights MasterclassCraig Ramsay
It’s impossible to build a thriving business without a complete understanding of your customer.
The session is designed to offer a practical guide to getting started with a Customer Data Platform (CDP).
Benefit from Kin + Carta’s 25+ years’ experience in harnessing data to build Single Customer Views and Customer Data Platforms, powering transformational CRM for brands such as Shell, Tesco Bank and Jaguar Land Rover.
Understand the What, Why & How of Digital Transformation Featuring 451 ResearchVMware Tanzu
Why did we hear so much about “Digital Transformation” in 2016, and frankly what does it mean? While it's easy to dismiss the phrase with an eye-roll, there's no better phrase to represent improving how IT is used to help drive business innovation...and the huge changes organizations must go through to be successful. This webinar with Nick Patience, Research Vice President for 451 Research's software team, and Michael Coté of Pivotal will discuss a pragmatic definition and approach to Digital Transformation as seen through the experiences of organizations who've lived through it.
Digital Transformation is about fundamentally rebuilding business and IT processes, not just about building apps. 451 Research defines Digital Transformation as “a result of IT innovation that is aligned with and driven by a well-planned business strategy, with the goal of transforming how organizations serve customers, employees and partners.” Some main features of a successful transformation include the ability to quickly react to market demands, and use information to make better decisions and serve constituents more effectively.
In this webinar Nick Patience of 451 Research and Pivotal’s Michael Cote will discuss:
- Why now is the time for Digital Transformation
- How the balance of power between customer and provider contributes to this new revolution
- Shifting priorities that require new practices and processes and the technical tools and platforms that support them
- Real-world examples of organizations that have been there (we’ll share all the gorey details, including what worked and didn't work for them)
View the webinar here: https://www.brighttalk.com/webcast/14891/242781
The Digital Enterprise - Alfresco Summit Keynote 2014John Newton
US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.
In this presentation from Vision Solution Day Milan, you'll find data protection insights from Veritas leaders Jean-Pierre Boushira and Jyothi Swaroop.
The Digital Enterprise: CIO perspectivesMWD Advisors
In February 2014 MWD Advisors carried out an online survey with a group of 41 CIOs and other IT leaders. Only genuine IT leaders’ responses were counted.
We asked this group questions about their current maturity in different Digital Enterprise enabler/ingredient areas, and their investment priorities among those same areas. We also asked them to tell us where they thought the value from each area would come from.
Calculating the ROI on investing in data products?
Analytics return $13.01 for every dollar spent, according to Nucleus Research. That’s a 13:1 ROI for you, and for your customers when you offer embedded analytics in your SaaS solution. Check out this guide to learn more about the benefits of buying vs. building, and how GoodData customers like Influitive and Demandbase are achieving upwards of 650% ROI.
The year 2016, will see many organizations and enterprises rapidly moving towards adoption of the digitalization and digital business.
This presentation highlights what would be the top 10 trends and directions that enterprises will increasingly adopt to ensure superior customer experiences, competitive advantage and/or IT optimization for improved services and cost takeout.
Reimagine Your Business in a Digital-First World with MicrosoftPerficient, Inc.
Digital. The word is permeating every organization and industry today. Digitally transforming your business is increasingly critical to continued growth, but the path to digitalization isn’t always well-defined. What does reimagining your business in this digital age really mean?
You should be assessing your capabilities around the four “megatrends” of cloud, mobile, social, and analytics development, and creating a strategy and a road map to improve and differentiate core capabilities leveraging these digital technologies.
Our webinar demonstrated how you can use Microsoft technology to create a holistic digital transformation across the enterprise, and embrace the four megatrends to increase productivity, improve customer service, expand market share, and ultimately, increase revenue.
Cloudera Data Impact Awards 2021 - Finalists Cloudera, Inc.
This annual program recognizes organizations who are moving swiftly towards the future and building innovative solutions by making what was impossible yesterday, possible today.
The winning organizations' implementations demonstrate outstanding achievements in fulfilling their mission, technical advancement, and overall impact.
The 2021 Data Impact Awards recognize organizations' achievements with the Cloudera Data Platform in seven categories:
Data Lifecycle Connection
Data for Enterprise AI
Cloud Innovation
Security & Governance Leadership
People First
Data for Good
Industry Transformation
2020 Cloudera Data Impact Awards FinalistsCloudera, Inc.
Cloudera is proud to present the 2020 Data Impact Awards Finalists. This annual program recognizes organizations running the Cloudera platform for the applications they've built and the impact their data projects have on their organizations, their industries, and the world. Nominations were evaluated by a panel of independent thought-leaders and expert industry analysts, who then selected the finalists and winners. Winners exemplify the most-cutting edge data projects and represent innovation and leadership in their respective industries.
Machine Learning with Limited Labeled Data 4/3/19Cloudera, Inc.
Cloudera Fast Forward Labs’ latest research report and prototype explore learning with limited labeled data. This capability relaxes the stringent labeled data requirement in supervised machine learning and opens up new product possibilities. It is industry invariant, addresses the labeling pain point and enables applications to be built faster and more efficiently.
Data Driven With the Cloudera Modern Data Warehouse 3.19.19Cloudera, Inc.
In this session, we will cover how to move beyond structured, curated reports based on known questions on known data, to an ad-hoc exploration of all data to optimize business processes and into the unknown questions on unknown data, where machine learning and statistically motivated predictive analytics are shaping business strategy.
Introducing Cloudera DataFlow (CDF) 2.13.19Cloudera, Inc.
Watch this webinar to understand how Hortonworks DataFlow (HDF) has evolved into the new Cloudera DataFlow (CDF). Learn about key capabilities that CDF delivers such as -
-Powerful data ingestion powered by Apache NiFi
-Edge data collection by Apache MiNiFi
-IoT-scale streaming data processing with Apache Kafka
-Enterprise services to offer unified security and governance from edge-to-enterprise
Introducing Cloudera Data Science Workbench for HDP 2.12.19Cloudera, Inc.
Cloudera’s Data Science Workbench (CDSW) is available for Hortonworks Data Platform (HDP) clusters for secure, collaborative data science at scale. During this webinar, we provide an introductory tour of CDSW and a demonstration of a machine learning workflow using CDSW on HDP.
Shortening the Sales Cycle with a Modern Data Warehouse 1.30.19Cloudera, Inc.
Join Cloudera as we outline how we use Cloudera technology to strengthen sales engagement, minimize marketing waste, and empower line of business leaders to drive successful outcomes.
Leveraging the cloud for analytics and machine learning 1.29.19Cloudera, Inc.
Learn how organizations are deriving unique customer insights, improving product and services efficiency, and reducing business risk with a modern big data architecture powered by Cloudera on Azure. In this webinar, you see how fast and easy it is to deploy a modern data management platform—in your cloud, on your terms.
Modernizing the Legacy Data Warehouse – What, Why, and How 1.23.19Cloudera, Inc.
Join us to learn about the challenges of legacy data warehousing, the goals of modern data warehousing, and the design patterns and frameworks that help to accelerate modernization efforts.
Leveraging the Cloud for Big Data Analytics 12.11.18Cloudera, Inc.
Learn how organizations are deriving unique customer insights, improving product and services efficiency, and reducing business risk with a modern big data architecture powered by Cloudera on AWS. In this webinar, you see how fast and easy it is to deploy a modern data management platform—in your cloud, on your terms.
Explore new trends and use cases in data warehousing including exploration and discovery, self-service ad-hoc analysis, predictive analytics and more ways to get deeper business insight. Modern Data Warehousing Fundamentals will show how to modernize your data warehouse architecture and infrastructure for benefits to both traditional analytics practitioners and data scientists and engineers.
Explore new trends and use cases in data warehousing including exploration and discovery, self-service ad-hoc analysis, predictive analytics and more ways to get deeper business insight. Modern Data Warehousing Fundamentals will show how to modernize your data warehouse architecture and infrastructure for benefits to both traditional analytics practitioners and data scientists and engineers.
Explore new trends and use cases in data warehousing including exploration and discovery, self-service ad-hoc analysis, predictive analytics and more ways to get deeper business insight. Modern Data Warehousing Fundamentals will show how to modernize your data warehouse architecture and infrastructure for benefits to both traditional analytics practitioners and data scientists and engineers.
Extending Cloudera SDX beyond the PlatformCloudera, Inc.
Cloudera SDX is by no means no restricted to just the platform; it extends well beyond. In this webinar, we show you how Bardess Group’s Zero2Hero solution leverages the shared data experience to coordinate Cloudera, Trifacta, and Qlik to deliver complete customer insight.
Federated Learning: ML with Privacy on the Edge 11.15.18Cloudera, Inc.
Join Cloudera Fast Forward Labs Research Engineer, Mike Lee Williams, to hear about their latest research report and prototype on Federated Learning. Learn more about what it is, when it’s applicable, how it works, and the current landscape of tools and libraries.
Analyst Webinar: Doing a 180 on Customer 360Cloudera, Inc.
451 Research Analyst Sheryl Kingstone, and Cloudera’s Steve Totman recently discussed how a growing number of organizations are replacing legacy Customer 360 systems with Customer Insights Platforms.
Build a modern platform for anti-money laundering 9.19.18Cloudera, Inc.
In this webinar, you will learn how Cloudera and BAH riskCanvas can help you build a modern AML platform that reduces false positive rates, investigation costs, technology sprawl, and regulatory risk.
Introducing the data science sandbox as a service 8.30.18Cloudera, Inc.
How can companies integrate data science into their businesses more effectively? Watch this recorded webinar and demonstration to hear more about operationalizing data science with Cloudera Data Science Workbench on Cazena’s fully-managed cloud platform.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
7. Digital Transformation Critical to Delivering Frictionless
Experiences
• Meeting demands of empowered customers
• Stop asking customers to adapt to company
processes or technology constraints
• New competitive threats demand speed to market
• Analytics and data critical component to delivering
contextually-driven engagement
8. A Four-Pronged Approach
8
Digital experience is a
key component to
transformation initiatives
It’s the new front door
for all businesses
9. Digital transformation
Digital transformation is about the application and exploitation
of technology in all aspects of an organisation’s activity.
9
Digital transformation
ˈdɪdʒɪt(ə)l/ ˌtransfəˈmeɪʃ(ə)n
adjective noun
… Success isn't only about the technology.
It’s about rethinking strategy, culture, talent,
operating models and processes.
10. Digital Transformation is the investment in new digital technologies and processes to not only more
effectively engage customers, partners or employees, but also cut costs.
17%
20%
33%
29%
1%
We currently have no digital transformation strategy
We are considering it, but have no formal plans
We are in the planning stage - researching to form our digital transformation
strategy
We have a formal strategy and are actively digitizing our business processes
and technologies
Don't Know
Which of the following best describes your organization’s status with regards to a Digital Transformation effort?
Nearly 1/3 have a formal digital transformation
strategy
Source: 451 Research, VoCUL Representative 2H, 2016,
11. 27% 39% Mobile
Top Drivers
Location-Based Technologies
34% 44% Innovation
Financial Services44%
60%
29%
41%
39%
No
Strategy
Formal
Strategy
We have a formal strategy
and are actively digitizing
our business processes
and technologies
We currently have no
digital transformation
strategy
Healthcare
63% Over 500 EmployeesUnder 500 Employees
Top Industry
Company Size
Managing Data GrowthManaging Risk of Social Networks
Top Pain Point
Top Drivers
Innovation
Top
Transformational
Technology
Digital Transformation Maturation
Source: 451 Research 2H 2016 Voice of the Connected User Landscape: Corporate Mobility and Digital Transformation survey,
conducted during August 2016. n= >500 IT and line-of-business decision-makers
12. 43%
23%
33%
21%
31%
28%
34%
39%
40%
42%
33%
30%
31%
33%
38%
28%
20%
35%
34%
46%
28%
29%
37%
45%
35%
34%
36%
18%
40%
35%
CONSUMER RETAIL PRODUCTS
& SERVICES
FINANCIAL SERVICES HEALTHCARE MANUFACTURING EQUIPMENT
& SERVICES
TELECOMMUNICATIONS -
CARRIER/ISP
Customer responsiveness Security Initiatives
Creating new revenue streams Enabling more mobile/remote working
Transforming business processes to improve operational efficiencies Enhancing our ability to innovate and develop new products and services
Biggest Drivers Vary By Vertical
Source: 451 Research 2H 2016 Voice of the Connected User Landscape: Corporate Mobility and Digital Transformation survey,
conducted during August 2016. n= >500 IT and line-of-business decision-makers
13. Dawn of the New Era – CDOs Are the Catalyst
13
“Organizations can digitally transform their businesses
to best attract, win, retain and support customers by
leveraging the latest applications, analytics and
infrastructure to deliver a differentiated experience that
is not a luxury, but a necessity for survival.”
14. Who Owns The Customer?
Chief Data Officer
Chief Analytics Officer
Chief Marketing Officer
Chief Customer Officer
Chief Digital Officer
Chief Technology Offer
Chief…...
15. Top of Mind for Customer Experience Professionals
16. The Customer 360 Must Identify the Known and Unknown
Perspectives of a Non-Linear Customer Journey
16
Suspect
Anonymous
Prospect
Known
Prospect
Customer
Advocate
Inactive
Suspect Prospect Customer
17. Today’s Requirements of a True 360 View of the Customer
17
Demographics
Contact Details
Products Owned
Social Posts and
Profiles
Relationships
Service Requests
Interactions
Transactions
Sentiment
Life Events
Alerts
Churn, Risk and Value
Inferred Demographics
(Occupation, etc.)
Personality
Influencers
Customer Journey Insights
Proximity and Location
Events
18. 21%
24%
20%
27%
14%
16%
29%
28%
15%
8%
21%
12%
28%
23%
27%
41%
28%
37%
35%
41%
17%
19%
9%
23%
16%
CONSUMER RETAIL PRODUCTS
AND SERVICES
MANUFACTURING EQUIPMENT
AND SERVICES
FINANCIAL SERVICES TELECOMMUNICATIONS –
CARRIER/ISP
HEALTHCARE
Integrating business apps across silos and processes
Adapting legacy business apps that are not flexible or customizable
Mobilizing business applications
Managing data growth
Eliminating data silos
Managing Data Growth Pain Across All Businesses
Source: 451 Research 2H 2016 Voice of the Connected User Landscape: Corporate Mobility and Digital Transformation survey,
conducted during August 2016. n= >500 IT and line-of-business decision-makers
20. Challenge 1: Achieving a Customer 360 for the New
Era
20
For Big Data For Data Quality For Intelligence
Hadoop, Spark, Graph
and Columnar Data
Stores
Data Synthesis,
Scalable Data
Stewardship
Analytics, Machine
Learning
22. Volume of data vs cost of storage
22
CHAT BOTS
WEB/SERVER LOGS
ERP, HRM, SCM, CRM
TRANSACTIONAL ERA INTERACTION ERA ENGAGEMENT ERA
MOBILE DATA
SOCIAL MEDIA RECOMMENDATION
ENGINES
E-COMMERCE
DIGITAL ASSISTANTS
SENSORS/IOT
REVIEW
SITES
23. IT vs LOB Finger Pointing and Status Quo Must
Change
23
Fragmented
Customer
Data
IT’s Status Quo
“We have a platform”
Business’ Status Quo
“Just do it”
MDM and Data Warehouses
Only structured data, designed to be
system of record
Data Lakes and Hadoop
A dumping ground for data, not connected
into business context
IT approaches try to consolidate
everything, but are designed to solve IT
problems and address ALL data domains
rather than solving real business
problems.
Customer Analytics Tools
Sophisticated analytics but poor data
management, fragmented analytic types =
disconnected insights
Marketing Data Platforms
Easy to use but don’t access enterprise
data, and no data management capabilities
Business approaches involve going
outside of IT for the sake of ‘getting it
done,’ but rush and underestimate data
management. They have the wrong data
for analysis and the wrong insights.
Data Visualization Tools
An empty tool, designed to create
dashboards
CRM
Systems of record designed for operational
sales, marketing or service use cases
24. Opportunity Lost
24
A Marketing
Data Platform
…with self-service
access to
incomplete data
sources…
...built campaign
lists...
BUT
...failed to segment
customers based
on complete data,
resulting in mis-
targeted campaigns
and low response.
…with incomplete
customer data from
the data
warehouse…
…identified
propensity to
churn…
BUT
failed to unearth
leading indicators,
resulting in untimely
predictions that
were too late to act
on.
Customer
Analytic Tools
…with un-
synthesized
customer data…
…identified a cross-
sell opportunity…
BUT
failed to do proper
customer matching,
resulting in
duplicate offers and
a lower response
rate.
Data LakeA MDM Hub
…with only
structured master
customer data…
…prioritized service
queues…
BUT
failed to factor in all
customer data and
relationships,
resulting in providing
poor service levels to
valuable clients.
Visualization
…with beautiful
charts and graphs…
…identified what-if
scenarios…
BUT
…failed to provide
prescriptive insight
and was only as
good as the data
driving it.
CRM
…with customer
profile data…
…identified
opportunities,
campaigns and
cases…
BUT
…failed to provide
the next best action
based on the full
360.
25. The Shift to Intelligent Applications
25
BusinessImpact
Intelligent
26. Contextual Experiences Must Take a Hybrid Approach
Deterministic CognitiveHybrid
• Limited Human
Intervention
• Algorithmic
• 1:1
• Pre-
determined
• Rules-Based
• Segment
Capture real-time content and data, and then dynamically interact with relevant
content based on explicit signals such as search and implicit signals such as first
party customer data
29. Average KPIs
Personalization
• Significant increase
in conversion rate
and AOV
• 2x lift in
incremental
revenue return on
promotional spend
vs. BAU Increased
lifetime spend by
15%
Machine Learning Strategies Scale Individualized Offers Results
• Based on behavior the service
predicts and dynamically adjusts email
based on likelihood to open messages
Delivery or
Send time
optimization
• Dynamically choose best subject lines
Subject line
optimization
• Rapidly find content that will drive
conversion for each individual
subscriber
Dynamic
Content
Optimization
• Rapidly create offer that will drive
conversion for each individual
subscriber
Dynamic Offer
Optimization