UKSG 2018 Breakout - Maximising the value of teaching and learning resources in the FE sector - Youngs
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This session will showcase how Jisc can support the FE sector in dealing with the challenges of funding pressures, curriculum and qualification changes, and new apprenticeships and skills routes to ensure that learners and teaching practitioners have the relevant and interactive resources to support their needs. Lessons will be shared and highlighted about how Jisc has sought continuous service enhancement of improving the content offer at a reduced cost, for the benefit of the whole academic sector. Karla Youngs, Jisc
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UKSG 2018 Breakout - Maximising the value of teaching and learning resources in the FE sector - Youngs
- 1. Maximising the value of learning and teaching resources in FE KarlaYoungs 10/04/2018
- 2. What this session is going to cover »Contents › Challenges of the UK FE (& Skills) sector – Curricula and qualification changes – Funding › Supporting UK FE (& Skills) – learning resources › Continual service improvement – Improving the offer – Enhancing the offer – Reducing cost base › Outcomes 10/04/2018 2
- 3. FE sector challenges » Direct funding cuts from government » Government strategies › Mergers (England) » Curriculum and qualification changes » Apprenticeships and skills » How can Jisc help support the FE and skills sector with our services, when these impact us too? Impacts from: 10/04/2018 Jisc’s digital content services for FE
- 4. Content Services » E-Books for FE - https://www.jisc.ac.uk/e-books-for-fe » Hairdressing training - https://www.jisc.ac.uk/hairdressing-training » Health and social care training - https://healthandsocialcare.jisc.ac.uk/ » Citizen Maths - https://www.jisc.ac.uk/citizen-maths » Licenced content available through Jisc Collections subscriptions › https://www.jisc-collections.ac.uk/ Learning resources delivered through: 10/04/2018
- 5. Continual Service Improvement What does this mean? »A term from ITIL »Objectives are defined as “Service improvement must focus on increasing the efficiency, maximising the effectiveness and optimizing the costs of services and the underlying IT service management processes” Ref: https://www.ucisa.ac.uk/representation/activities/ITIL/Continual%20service%20improvement 510/04/2018
- 6. Continual Service Improvement What does this mean in practice? »Content »Processes and Systems »Service delivery Showcase examples using existing and new services 610/04/2018
- 7. CSI - Content For Skills services such as Hairdressing training: »Curriculum Mapping »Website template »Procurement – informal quality standards 710/04/2018
- 8. CSI - Content Reiteration of CSI, in development of Health and social care training service: »Content Quality Framework – codified, reviews and updates; 2nd version about to be developed »Curriculum Mapping – focus on core pathways »Website roll-out using templated system with updates »Procurement – re-use the design and information, strict adherence to CQF (contractual obligations) 810/04/2018
- 9. CSI - Content For content licenced through Jisc Collections for e-Books for FE service: »Content working group – not fully representative of the sector › GCSE English / Maths curricula leads »Procurements – focused on themes 910/04/2018
- 10. CSI - Content Reiteration of CSI for e-Books for FE: »Content working group – limited success, so will adopt a new approach › Work on identifying subject experts through Jisc network › 4 nation coverage › FormalTerms of Reference »Procurement – framework agreement; widen contributors; widen content 1010/04/2018
- 11. CSI – Systems/Processes Across services »Moved Helpdesk into corporate system – e-Books for FE »Reviewed process for curriculum mapping › Reduced time taken from 3 month to 1 month »Putting in place a Content development policy »New negotiations – updated template for questions that we wish to have answered › What help and support is available for content users? 1110/04/2018
- 12. CSI – Systems/Processes »Review take-up/usage ref Licenced collections and actively have this conversation › Is there really a demand? Knowing when to decline going forward with a renewal › How can we work with the publishers to increase both take-up and usage? › Reality check for publishers traditionally focused on HE market › Building collaborative relationships around value of content › Actively managing data/usage clauses in contracts – seek to harmonise 1210/04/2018
- 13. CSI – Systems/Processes Launch of new Health and social care »Use of existing systems for licensing subscriptions to Jisc members › Jisc Collections licence agreement › Subscription through Jisc Collections website »Align subscription with Jisc Collections FE banding scheme – Backend processes already in place – ordering, helpdesk, invoicing, dealing with new orders, implementing access – Familiar process for members to engage with us – IP process – introduced new checking system 1310/04/2018
- 14. CSI – Systems/Processes Launch of new Health and social care training service »Adaption of Jisc Collections Model Licence agreement › Open up new groups for content – ITPs »Can be re-used for other content services 1410/04/2018
- 15. CSI – Service Delivery Across services »Moved e-Book for FE into service team for support »Helpdesk is now supported by a team »Building relationships with suppliers and publishers › More regular meetings › Discuss current business and potential new opportunities › Effectively managing difficult conversations e.g. content not meeting quality criteria 1510/04/2018
- 16. Outcomes For supporting FE and skills sector »High quality content – trusted brand »Engaging and interactive – motivated to complete »Curriculum mapped – teaching staff/students reassured »Content supports higher levels of Blooms taxomony »We own some IPR – content can be re-worked as curricula changes »Putting in place extra support – help LRC staff 1610/04/2018
- 17. Outcomes For supporting FE and skills sector »Helpdesk requests don’t get lost – means we can get right knowledge in team to support query »Finding the right pricing model for additional subscription services »We understand sector and their upcoming changes – prepared for them 1710/04/2018
- 18. Outcomes Internally »Increased efficiency and reduced staffing costs › Reduced time take to do things › Templating – reuse, 1 set of software updates »Lean team means Jisc FE subscription is value for money regarding core services »Adopted a librarian focus – focus money where needed: › e-Books for FE service - cost per page per use › Health and social care – learner numbers 1810/04/2018
- 19. Outcomes Internally »Helpdesk queries linked to CRM › We have a record of all interactions with the organisation › Can re-use responses to speed things up »Team service mind set – all involved; meeting the challenges Doing things smarter, with better decision making, and doing things quicker, with considerations of members’ needs and environment being key 1910/04/2018
- 20. jisc.ac.uk Contact details Thank you KarlaYoungs karla.youngs@jisc.ac.uk 10/04/2018 Head of digital content services for FE and skills
Editor's Notes
- Therefore it seeks to improve: Process effectiveness Efficiency Cost effectiveness Focus is on doing this to ensure that services are continually aligned with changing business needs – in this instance we do this to ensure that we support the continuing changing needs of the FE/skills sector. By doing so, we seek to mazimise the value of our services to FE and skills
- HT refresh in 2016 – filled in missing units at levels 2 and 3. Also re-launched the website. Based on review of curricula at level 2 and 3 and understanding that feedback indicated that this was important. As part of the work in updating the service, took the opportunity to template the new website – idea being that could roll out more services quickly. Procured content supplier
- Formal CQF – covers 4 aspects of content. Defined as an outcome of the HT experience (lessons learned). 4 areas are: teaching and learning, accessibility, technical standards, production values/delivery. Health and social care is a very large subject, in undertaking the mapping and understanding our future content provision, we focused on the core pathways – procured content that all learners would need to engage with Website roll out – look n feel part of suite Procurement – spent time getting paperwork right – focus on units for core pathways and learning objectives of these units, as well as specified the content standards that needed to be adhered to. These informed the contract and became obligations for payment.
- Examples of how we have tried to improve the e-Books for FE service. When I took over the responsibility for this service, service manager was working with an informal content working group. Whilst individuals involved were highly supportive and key in decision making, there was a very narrow range of colleges that these individuals represented: not full sector representation. Tried to open up, widen the input from different types of colleges and 6th form colleges: as well as trying to get 4 sector nation. Met with limited success. When we were working on English/Maths GCSE textbook purchases, tried to get curricula leads to be involved. Used our CWG to find leads, as well as Jisc Account Managers. Procurements – started to focus on themes – 1st two I were involved in: Vocational titles and then A level titles. Based on guidance from working group.
- Even trying to broaden out: limited success. Very few people came forward. Also had to recognize that procurements were taking place at a busy time of year. So will be reinventing it with a new approach – early days yet but under consideration are terms of reference and how we find and engage with people who would help support this activity and wider activity. Important to get 4 nation coverage. Want to ensure that the different curricula are in consideration during the purchasing process. Since 2016, we have run 2 procurement activities per year for e-Books – we are refining this process. Colleagues in Procurement Team, recommended a new way of working: putting in place a framework agreement. This is a preferred suppliers list and will reduce the amount of time involved in sourcing content (as we’ve done all the checking upfront in one exercise). Three months work will cover us for up to 4 years, and as we have a number of collections coming out of licence during this time frame, and all we have to do is contact preferred suppliers under each type of Lot. Ambitions: not just to shorten and make procurement more efficient, but to potentially widen the number of publishers supplying books, and widen the content offer. Closing day for submissions was yesterday.
- Helpdesk for email, being previously supplied through mailing list. Not a satisfactory way of working – could be missed due to illness or holiday absence. We internally reviewed the process for curriculum mapping of a subject area – with a focus on how we were capturing the information. As an indication, this review for Health and Social Care subject area, took about 3 months to do, and we have now got it down to one month for when we were looking at another (large) subject area. Content Development policy – especially for licenced collections. At the moment, content is identified through (a) member feedback and / or (b) publishers making an FE offer from an HE deal. Recognise that not providing resources for full FE (up to level 3) curriculum. Want to work with re-constituted content group to formalise a content policy that will drive our work We have revisited the Jisc Collections template which the FE Licencing manager uses – one specific example – around help and support. Key question to help embed resources in teaching and learning.
- Review uptake and usage – previously not an active part of the decision making, even though on the review form. Again – the conversation about help and support – not just part of negotiation for licence – now actively having conversation mid-contract. Publishers are wanting to work with us on this. One aspect of this is that it is giving publishers pause for thought. They admit they don’t really know the FE market, the curricula or how they provide support Again benefit is building better relationships with publishers over shared purpose Also re-familiarize ourselves with the existing contract. Noticed that we have different data and usage reporting clauses in contracts with different publishers – seeking to harmonize now ready for new negotiations, renegotiations
- Specific example of systems/processes for health and social care Launch of complete new service where Jisc is the publisher and owner of the content. We have licenced the content for use within the sector by using existing Jisc Collections processes
- In order to make service available, whilst recognizing the ownership of Jisc’s IP, we adapted the Model licence agreement. We have focused on usage and supporting usage, but not necessarily downloading (as per HT). By adapting licence also, we can now licence for independent training providers (core part of skills sector) and a group of people we have previously been unable to service with licenced resources. Whole ethos of re-purposing again coming through – a temnplate so can be re-used as we roll out other new skills content services.
- Focus here on how to improve the member experience by making adjustments in how we support service delivery: E-books – prev org structure meant that one person was responsible – we now have a team supporting this with a resilience. Again helpdesk is covered by team – resilience and coverage is guaranteed In order to focus on future service delivery and content, we have engaged in building relationships with existing and potential new suppliers/publishers of content
- What are the outcomes of this work: what does this mean in terms of supporting the sector? Jisc is a trusted brand for content – launch of H&SC and some limited, but positive, feedback from curriculum leads are endorsing the content We’ve focused on creating engaging and interactive resources, at higher end of Bloom’s taxonomy, in order to support student success Clearly identified content with learning objectives/unit info mapped onto resources. Students/staff reassured that they are using resources that support current courses Big change here – we own the content and we own the assets – so as the curricula adapts – we can update the learning resources accordingly Recognising that LRC staff can find it a struggle to undertake activities – putting in place extra support – all with the aim of getting the content embedded and used by teaching staff and practitioners
- Centralised helpdesk – benefits are right knowledge at right time. Working on By understanding sector, and being aware of all challenges and impacts made by govt decisions, we can be aware of the upcoming changes required and put in place the right content/support for the sector
- Internal benefits to Jisc too: as detailed here Significant reduction in time taken to do things e.g. curriculum mapping I discussed earlier. By using a templated website system – means that only one set of updates are required for a two services which are hosted on the same server. Means that we can deploy new content services very quickly. Efficient lean team – focus on how much it costs to run this activity – lean costs means we can be confident that any costs to the FE sector, are kept to a minimum, and value is maximized Focus on the money and adopting library analysis methodologies e.g. renewals of ebooks for FE.
- CRM – full picture of all interactions with our members and the advice/support we give them in using services. Means we are able to report to govt with accurate data and means that Account Managers are fully aware when they go to visit. Logs responses, so can re-use. Especially important in common queries. Wouldn’t work, if team wasn’t signed up to support this way of working. Builds resilience, widens knowledge. All add to improving the value of our services: The content that we provide, how we deliver our services and how we support our members.