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Stakeholder
strategic update:
Northern Ireland
1 December 2021
Agenda
10:20 A view of the last twelve months Professor Paul Boyle, vice chancellor of Swansea University
and Jisc chair
10:30 Nation specific highlights Jason Miles-Campbell, head of Jisc Northern Ireland
10:35 A look ahead Heidi Fraser-Krauss, chief executive officer, Jisc
10:55 Finance update Nicola Arnold, chief financial officer, Jisc
11:05 Question and answer session
11:25 Sector updates:
Further education and skills (FES) Robin Ghurbhurun, managing director, further education
and skills
HE/Research update Liam Earney, managing director HE and research, and
executive director of digital resources
11:45 Question and answer session
12:30 Close
A view of the last twelve
months
Paul Boyle, chair, Jisc
Jisc leadership
Professor
David Maguire
Dr Paul Feldman Heidi Fraser-Krauss
4 A view of the last twelve months
5 A view of the last twelve months
Satisfy members and funders
Maintained our core grant funding with funder relationships going from
strength to strength as we increased interactions around their digital and
data agendas, including:
Acting as strategic partner in the
Welsh Government’s post-16
Covid-19 resilience plan
Producing a blended learning study with
the Higher Education Funding Council
for Wales (HEFCW) and Universities Wales
Helping to inform the
Scottish Funding Council’s
(SFC) digital vision for
the FE and HE sector
Working with the Department for Education (DfE) in
England to promote our offer to FE; and with the
Office for Students (OfS) in the production of Gravity
Assist a report on the shift toward digital teaching and
learning in English FE since the start of the pandemic.
6 A view of the last twelve months
Satisfy members and funders
Net Promoter Score (NPS) at
41+
for FE
Net Promoter Score (NPS) at
25+
for HE
Customer satisfaction scores
91%
Customer satisfaction scores
86%
7 A view of the last twelve months
The Janet Network
18m
users
600+
direct peerings
334petabytes carried
99.9%
uptime
8 A view of the last twelve months
Cyber security
“Ransomware attack: how one college
pulled together to rebuild and recover”
“It helped that we had asked the Jisc
cyber security team to provide data
analysis of the attack and their
recommendations backed up what we
were saying. Their support throughout
was outstanding ”
Simon Hewitt, principal, Dundee & Angus
College
9 A view of the last twelve months
Top 5 themes
1. Cyber security
“Making sure our data is as
secure as it can be”
2. Technology enhanced learning
“Exciting use of digital learning that is engaging,
eg gamification”
3. Digital strategy “Ensuring staff are confident to deliver digitally”
4. Staff and student capability “How we support the workforce of the future in terms of their
skills”
5. Learning spaces/campus
“Looking into implementing virtual learning”
10 Further education and skills
Cyber security
56%
Increase in security
incidents raised
100%
Resolved within
SLA commitments
16 questions
We created a checklist of what
you need to ask to assess your
cyber security posture
800
Foundation DDOS attacks
against our members mitigated
11 A view of the last twelve months
Open Access
£8m
from transitional
agreements
50
open access
agreements
Covering
60%
UK research output
20%
increase in active API
users on Sherpa
compared to only
20%
globally
Rising to
80%
with Elsevier
12 A view of the last twelve months
Student services
2.3m
Visitors to prospects
website every month
Hedd closed down
85
UK websites selling
fake degrees
15,000
Visitors to the Luminate website every month
13 A view of the last twelve months
Data and analytics
Over
24,000
Uses of the Heidi
plus service
88%
Of UK HEIs are using
online surveys
27,000
Learners took part in Digital experience insights
survey
14 A view of the last twelve months
Member engagement
Delivered
169
virtual events for nearly
14,000
delegates.
110
training workshops
delivered for
1250
participants
1519
engagements with
members by account
managers
15 Jisc briefing for Research England
Tackling digital poverty
16 A view of the last twelve months
Artificial intelligence
17 A view of the last twelve months
Looking ahead
• Cybersecurity
• Future of Janet/Supporting 5G
• Managed services
• Importance of data
• Supporting academic integrity
• AI
• Carbon footprint and sustainability
18 A view of the last twelve months
Further resources
19 A view of the last twelve months
Northern Ireland highlights
Jason Miles-Campbell, head of Jisc
Northern Ireland
A look ahead
Heidi Fraser-Krauss, chief executive officer, Jisc
Finance update
Nicola Arnold, chief financial officer, Jisc
Finance
Unrestricted funds
2021
£’000
Restricted funds
2021
£’000
Total funds
2021
£’000
Total funds
2020
£’000
Donations and grants 48,090 22,938 71,028 67,782
Value of HECSU assets on merger - - - 7,288
Income from charitable activities 105,681 229 105,910 91,936
Income from other activities 18,666 145 18,811 17,342
Income 172,437 23,312 195,749 184,348
Charitable activities 174,054 17,455 191,509 177,448
Non-charitable activities 5,909 2 5,911 4,882
Expenditure 179,963 17,457 197,420 182,330
Net (expenditure)/income excl pensions (7,526) 5,855 (1,671) 2,018
Unrealised gains/(losses) 12,386 - 12,386 (1,988)
Exceptional item 20,929 - 20,929 -
Movement in pensions provision 21 - 21 7,785
Net income/(expenditure) 25,810 5,855 31,665 7,815
23
Finance
24
36%
38%
20%
7% Grants from UK funding
bodies
Digital resources licensing
income
Other income
HE and FE subscription
income
42%
38%
5%
8%
4%
3% e-infrastructure
Digital resources
licensing
Digital resources other
Data & technology
Marketing and comms
Other expenditure
Further education and skills
(FES) update
Robin Ghurbhurun, managing director,
further education and skills
2020/21 Achievements: Satisfy members
• Performed very strongly against KPIs - highest ever scores for Customer
Satisfaction, Net Promotion, Familiarity and Alignment
• Members increased purchases by 55% on additional valued products and services
• Increased awareness and utilisation of core FE products and services to 95%-100%
• Members don’t just ‘agree’ we’re performing well, they strongly do so
• FES strategy aligns strongly with members’ priorities; we’re aiming to do what’s
needed by them
• Members are seeking our support, notably advice, guidance, training and CPD
• Very positive perceptions of our principles i.e. trust, responsiveness, positive
impact and innovation
FE
26 Further education and skills
2020/21 Achievements: Satisfy funders
1. Maintained our core grant funding with funder relationships
2. Increased engagement with DFE on supporting members with remote learning,
college collaboration and quality standards
3. Supported the Scottish Funding Council’s review of Tertiary Education including a
commitment to the creation of a national digital consultancy service for
senior leaders and to draft standards for online and blended learning
4. Increased additional funding from Welsh Government to support post-16 sector
in responding to Covid-19 and embedding digital and blended learning approaches
5. Further to the Department for the Economy Northern Ireland’s Resilience Project,
we moved to ongoing resilient provision, ensuring NI's colleges can rely on the
connectivity underpinning digital learning, particularly in the pandemic context
FE
27 Further education and skills
KPI trends
Further education members
FY CSAT NPS Familiarity Alignment
2020/21 91% +41 90% 80%
2018/19 89% +18 86% 73%
2016/17 80% +7 82% 63%
2015/16 79% -18 83% -
Change since
last survey
Average 85% +12 85% 72%
*Prior to 2020/21 CSAT/alignment was only asked of those ‘very or fairly familiar’ with Jisc. This year the questions were asked of all
respondents to provide a more representative view of perceptions. Rebasing to the former method results in 93% CSAT and 83%
alignment for FE.
FE
28 Further education and skills
Engagement
Further education members
Type Jan-Mar 20 Jan-Mar 21 Change
GFE 304 1,019 235%
SFE 47 132 181%
ISC 22 71 228%
SFC 44 189 330%
Academy Trust 5 54 908%
Total 422 1465 247%
GFE – General Further Education College, SFE – Specialist Further Education College,
ISC – Independent Specialist College, SFC – Sixth Form College,
Academy Trust – Academy which was a former Sixth Form College
FE
29 Further education and skills
Perceptions of Jisc
FE
All England Wales Scotland
Northern
Ireland
Tech Library
A thought leader* 75% 73% 78% 100% 71% 71% 78%
A trusted partner 95% 95% 93% 100% 100% 96% 95%
Highly responsive 86% 86% 89% 83% 86% 89% 90%
A force for good 92% 91% 93% 100% 100% 95% 92%
Making a positive
impact on
education
89% 89% 85% 100% 100% 89% 94%
Innovative 85% 84% 89% 100% 71% 81% 93%
*Thought leader question: To what extent do you agree Jisc helps push the boundaries and inspires your organisation in using technology
to support its activities? (terminology used in Jisc Strategy)
30 Further education and skills
Looking ahead
• Consolidate – strong foundation
• Increase investment in value for money services and resources
• Increased innovation through co-designed solutions with members
• Continually improving the quality of product and service delivery with more focused routes to access
• Improve relationship management through increased regular personal meetings with senior leaders and
sharing what others are doing in similar spaces
• Improve speed and agility of responsiveness to challenges/needs through improved understanding of
the sector
• Increase Thought Leadership output focused on Industry/Education 4.0, Climate Change and Digital/Data
Poverty co-authored with the sector, industry and international partners
• Increase engagement with Funders, Ofqual, Ofsted, Estyn and Education Scotland on setting standards
and best practice for online learning. Members will be supported through the launch of our Digital Elevation
Model signposting to best practice
FE
31 Further education and skills
What’s your top digital priority?
FE Leaders poll, AoC Annual Conference 2021
32 Further education and skills
Top 5 themes
1. Cyber security
“Making sure our data is as
secure as it can be”
2. Technology enhanced learning
“Exciting use of digital learning that is engaging,
eg gamification”
3. Digital strategy “Ensuring staff are confident to deliver digitally”
4. Staff and student capability “How we support the workforce of the future in terms of their
skills”
5. Learning spaces/campus
“Looking into implementing virtual learning”
33 Further education and skills
Higher education and research
update
Liam Earney, managing director HE and
research, and executive director of digital
resources
2020/21: Working with our members
1. Supported our members through the pandemic across connectivity, cybersecurity,
digital content, advice & guidance and thought leadership
2. Continued to deliver the critical programme to upgrade and rearchitect access to
Janet across the UK – with three regions now complete
3. Supported our members against cyber threats as they increase in volume and
complexity
4. Saved members an additional £7million on the cost of digital content during Covid
and continued to push the transition to open access and research
5. Developed and launched new services in consultancy, employability, cloud and
international with increased takeup of existing services such as TNE Licensing,
Building Digital Capability and Digital Experience Insights
6. Launched new strategies in HE and Research & Innovation to accelerate the digital
agenda and align our activities with the priorities and ambitions of our members
35
HE
2020/21: Working with our funders
1. Maintained our core grant funding and strengthened our relationships across our
funders with an increasing number of focused activities
2. Work with HEFCW on learner analytics and business intelligence
3. Worked with Scottish Funding Council to inform their digital vision across FE and
HE
4. Worked with OfS in production of Gravity Assist with recommendations embedded
in our HE strategy
5. Worked with Research England to provide data dashboards for Knowledge
Exchange Framework
6. Continued to support Research England's push for full and immediate open
access
7. Working with UKRI to provide services to UK publicly funded research
establishments
36
HE
Looking ahead
1. Broaden and deepen our collaboration and engagement
2. Galvanise our product development and delivery in support of our strategies
for higher education, research and innovation
3. Invest in our cybersecurity capability
4. Support digital transformation, recognising the diverse of capability across HE, with
a focus on student experience, assessment, connectivity and leadership
5. Continue to upgrade and re-architect the Janet Network
6. Focus on achieving our target of 95% of UKRI funded research being open access
by the end of 2022 and activity to support improvements in research culture
7. Enhance our financial sustainability through provision of new products and services
for members and customers
8. Strengthen our activity to address challenges such as net zero, digital and data
poverty, recognising Jisc's ability to act across all of our sectors
37
HE
Questions and discussion
1. What are your key priorities in the next 12 months?
2. Where could and should Jisc be prioritising its activities?
3. Where can Jisc improve its support for you?
38
HE
Thank you

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Stakeholder strategic update 2021 - Northern Ireland

  • 2. Agenda 10:20 A view of the last twelve months Professor Paul Boyle, vice chancellor of Swansea University and Jisc chair 10:30 Nation specific highlights Jason Miles-Campbell, head of Jisc Northern Ireland 10:35 A look ahead Heidi Fraser-Krauss, chief executive officer, Jisc 10:55 Finance update Nicola Arnold, chief financial officer, Jisc 11:05 Question and answer session 11:25 Sector updates: Further education and skills (FES) Robin Ghurbhurun, managing director, further education and skills HE/Research update Liam Earney, managing director HE and research, and executive director of digital resources 11:45 Question and answer session 12:30 Close
  • 3. A view of the last twelve months Paul Boyle, chair, Jisc
  • 4. Jisc leadership Professor David Maguire Dr Paul Feldman Heidi Fraser-Krauss 4 A view of the last twelve months
  • 5. 5 A view of the last twelve months
  • 6. Satisfy members and funders Maintained our core grant funding with funder relationships going from strength to strength as we increased interactions around their digital and data agendas, including: Acting as strategic partner in the Welsh Government’s post-16 Covid-19 resilience plan Producing a blended learning study with the Higher Education Funding Council for Wales (HEFCW) and Universities Wales Helping to inform the Scottish Funding Council’s (SFC) digital vision for the FE and HE sector Working with the Department for Education (DfE) in England to promote our offer to FE; and with the Office for Students (OfS) in the production of Gravity Assist a report on the shift toward digital teaching and learning in English FE since the start of the pandemic. 6 A view of the last twelve months
  • 7. Satisfy members and funders Net Promoter Score (NPS) at 41+ for FE Net Promoter Score (NPS) at 25+ for HE Customer satisfaction scores 91% Customer satisfaction scores 86% 7 A view of the last twelve months
  • 8. The Janet Network 18m users 600+ direct peerings 334petabytes carried 99.9% uptime 8 A view of the last twelve months
  • 9. Cyber security “Ransomware attack: how one college pulled together to rebuild and recover” “It helped that we had asked the Jisc cyber security team to provide data analysis of the attack and their recommendations backed up what we were saying. Their support throughout was outstanding ” Simon Hewitt, principal, Dundee & Angus College 9 A view of the last twelve months
  • 10. Top 5 themes 1. Cyber security “Making sure our data is as secure as it can be” 2. Technology enhanced learning “Exciting use of digital learning that is engaging, eg gamification” 3. Digital strategy “Ensuring staff are confident to deliver digitally” 4. Staff and student capability “How we support the workforce of the future in terms of their skills” 5. Learning spaces/campus “Looking into implementing virtual learning” 10 Further education and skills
  • 11. Cyber security 56% Increase in security incidents raised 100% Resolved within SLA commitments 16 questions We created a checklist of what you need to ask to assess your cyber security posture 800 Foundation DDOS attacks against our members mitigated 11 A view of the last twelve months
  • 12. Open Access £8m from transitional agreements 50 open access agreements Covering 60% UK research output 20% increase in active API users on Sherpa compared to only 20% globally Rising to 80% with Elsevier 12 A view of the last twelve months
  • 13. Student services 2.3m Visitors to prospects website every month Hedd closed down 85 UK websites selling fake degrees 15,000 Visitors to the Luminate website every month 13 A view of the last twelve months
  • 14. Data and analytics Over 24,000 Uses of the Heidi plus service 88% Of UK HEIs are using online surveys 27,000 Learners took part in Digital experience insights survey 14 A view of the last twelve months
  • 15. Member engagement Delivered 169 virtual events for nearly 14,000 delegates. 110 training workshops delivered for 1250 participants 1519 engagements with members by account managers 15 Jisc briefing for Research England
  • 16. Tackling digital poverty 16 A view of the last twelve months
  • 17. Artificial intelligence 17 A view of the last twelve months
  • 18. Looking ahead • Cybersecurity • Future of Janet/Supporting 5G • Managed services • Importance of data • Supporting academic integrity • AI • Carbon footprint and sustainability 18 A view of the last twelve months
  • 19. Further resources 19 A view of the last twelve months
  • 20. Northern Ireland highlights Jason Miles-Campbell, head of Jisc Northern Ireland
  • 21. A look ahead Heidi Fraser-Krauss, chief executive officer, Jisc
  • 22. Finance update Nicola Arnold, chief financial officer, Jisc
  • 23. Finance Unrestricted funds 2021 £’000 Restricted funds 2021 £’000 Total funds 2021 £’000 Total funds 2020 £’000 Donations and grants 48,090 22,938 71,028 67,782 Value of HECSU assets on merger - - - 7,288 Income from charitable activities 105,681 229 105,910 91,936 Income from other activities 18,666 145 18,811 17,342 Income 172,437 23,312 195,749 184,348 Charitable activities 174,054 17,455 191,509 177,448 Non-charitable activities 5,909 2 5,911 4,882 Expenditure 179,963 17,457 197,420 182,330 Net (expenditure)/income excl pensions (7,526) 5,855 (1,671) 2,018 Unrealised gains/(losses) 12,386 - 12,386 (1,988) Exceptional item 20,929 - 20,929 - Movement in pensions provision 21 - 21 7,785 Net income/(expenditure) 25,810 5,855 31,665 7,815 23
  • 24. Finance 24 36% 38% 20% 7% Grants from UK funding bodies Digital resources licensing income Other income HE and FE subscription income 42% 38% 5% 8% 4% 3% e-infrastructure Digital resources licensing Digital resources other Data & technology Marketing and comms Other expenditure
  • 25. Further education and skills (FES) update Robin Ghurbhurun, managing director, further education and skills
  • 26. 2020/21 Achievements: Satisfy members • Performed very strongly against KPIs - highest ever scores for Customer Satisfaction, Net Promotion, Familiarity and Alignment • Members increased purchases by 55% on additional valued products and services • Increased awareness and utilisation of core FE products and services to 95%-100% • Members don’t just ‘agree’ we’re performing well, they strongly do so • FES strategy aligns strongly with members’ priorities; we’re aiming to do what’s needed by them • Members are seeking our support, notably advice, guidance, training and CPD • Very positive perceptions of our principles i.e. trust, responsiveness, positive impact and innovation FE 26 Further education and skills
  • 27. 2020/21 Achievements: Satisfy funders 1. Maintained our core grant funding with funder relationships 2. Increased engagement with DFE on supporting members with remote learning, college collaboration and quality standards 3. Supported the Scottish Funding Council’s review of Tertiary Education including a commitment to the creation of a national digital consultancy service for senior leaders and to draft standards for online and blended learning 4. Increased additional funding from Welsh Government to support post-16 sector in responding to Covid-19 and embedding digital and blended learning approaches 5. Further to the Department for the Economy Northern Ireland’s Resilience Project, we moved to ongoing resilient provision, ensuring NI's colleges can rely on the connectivity underpinning digital learning, particularly in the pandemic context FE 27 Further education and skills
  • 28. KPI trends Further education members FY CSAT NPS Familiarity Alignment 2020/21 91% +41 90% 80% 2018/19 89% +18 86% 73% 2016/17 80% +7 82% 63% 2015/16 79% -18 83% - Change since last survey Average 85% +12 85% 72% *Prior to 2020/21 CSAT/alignment was only asked of those ‘very or fairly familiar’ with Jisc. This year the questions were asked of all respondents to provide a more representative view of perceptions. Rebasing to the former method results in 93% CSAT and 83% alignment for FE. FE 28 Further education and skills
  • 29. Engagement Further education members Type Jan-Mar 20 Jan-Mar 21 Change GFE 304 1,019 235% SFE 47 132 181% ISC 22 71 228% SFC 44 189 330% Academy Trust 5 54 908% Total 422 1465 247% GFE – General Further Education College, SFE – Specialist Further Education College, ISC – Independent Specialist College, SFC – Sixth Form College, Academy Trust – Academy which was a former Sixth Form College FE 29 Further education and skills
  • 30. Perceptions of Jisc FE All England Wales Scotland Northern Ireland Tech Library A thought leader* 75% 73% 78% 100% 71% 71% 78% A trusted partner 95% 95% 93% 100% 100% 96% 95% Highly responsive 86% 86% 89% 83% 86% 89% 90% A force for good 92% 91% 93% 100% 100% 95% 92% Making a positive impact on education 89% 89% 85% 100% 100% 89% 94% Innovative 85% 84% 89% 100% 71% 81% 93% *Thought leader question: To what extent do you agree Jisc helps push the boundaries and inspires your organisation in using technology to support its activities? (terminology used in Jisc Strategy) 30 Further education and skills
  • 31. Looking ahead • Consolidate – strong foundation • Increase investment in value for money services and resources • Increased innovation through co-designed solutions with members • Continually improving the quality of product and service delivery with more focused routes to access • Improve relationship management through increased regular personal meetings with senior leaders and sharing what others are doing in similar spaces • Improve speed and agility of responsiveness to challenges/needs through improved understanding of the sector • Increase Thought Leadership output focused on Industry/Education 4.0, Climate Change and Digital/Data Poverty co-authored with the sector, industry and international partners • Increase engagement with Funders, Ofqual, Ofsted, Estyn and Education Scotland on setting standards and best practice for online learning. Members will be supported through the launch of our Digital Elevation Model signposting to best practice FE 31 Further education and skills
  • 32. What’s your top digital priority? FE Leaders poll, AoC Annual Conference 2021 32 Further education and skills
  • 33. Top 5 themes 1. Cyber security “Making sure our data is as secure as it can be” 2. Technology enhanced learning “Exciting use of digital learning that is engaging, eg gamification” 3. Digital strategy “Ensuring staff are confident to deliver digitally” 4. Staff and student capability “How we support the workforce of the future in terms of their skills” 5. Learning spaces/campus “Looking into implementing virtual learning” 33 Further education and skills
  • 34. Higher education and research update Liam Earney, managing director HE and research, and executive director of digital resources
  • 35. 2020/21: Working with our members 1. Supported our members through the pandemic across connectivity, cybersecurity, digital content, advice & guidance and thought leadership 2. Continued to deliver the critical programme to upgrade and rearchitect access to Janet across the UK – with three regions now complete 3. Supported our members against cyber threats as they increase in volume and complexity 4. Saved members an additional £7million on the cost of digital content during Covid and continued to push the transition to open access and research 5. Developed and launched new services in consultancy, employability, cloud and international with increased takeup of existing services such as TNE Licensing, Building Digital Capability and Digital Experience Insights 6. Launched new strategies in HE and Research & Innovation to accelerate the digital agenda and align our activities with the priorities and ambitions of our members 35 HE
  • 36. 2020/21: Working with our funders 1. Maintained our core grant funding and strengthened our relationships across our funders with an increasing number of focused activities 2. Work with HEFCW on learner analytics and business intelligence 3. Worked with Scottish Funding Council to inform their digital vision across FE and HE 4. Worked with OfS in production of Gravity Assist with recommendations embedded in our HE strategy 5. Worked with Research England to provide data dashboards for Knowledge Exchange Framework 6. Continued to support Research England's push for full and immediate open access 7. Working with UKRI to provide services to UK publicly funded research establishments 36 HE
  • 37. Looking ahead 1. Broaden and deepen our collaboration and engagement 2. Galvanise our product development and delivery in support of our strategies for higher education, research and innovation 3. Invest in our cybersecurity capability 4. Support digital transformation, recognising the diverse of capability across HE, with a focus on student experience, assessment, connectivity and leadership 5. Continue to upgrade and re-architect the Janet Network 6. Focus on achieving our target of 95% of UKRI funded research being open access by the end of 2022 and activity to support improvements in research culture 7. Enhance our financial sustainability through provision of new products and services for members and customers 8. Strengthen our activity to address challenges such as net zero, digital and data poverty, recognising Jisc's ability to act across all of our sectors 37 HE
  • 38. Questions and discussion 1. What are your key priorities in the next 12 months? 2. Where could and should Jisc be prioritising its activities? 3. Where can Jisc improve its support for you? 38 HE

Editor's Notes

  1. Professor David Maguire I would like to take this opportunity to thank Professor David Maguire, who preceded me as Chair, and Dr Paul Feldman who served as Jisc’ CEO for 6 years. David led the board through a significant period of evolution and change for Jisc and our members.  In addition to overseeing successful mergers in recent years with Eduserv, HECSU and HESA Enterprise, David led the ground-breaking work on Learning and Teaching Reimagined that Jisc delivered with Universities UK, Advance HE and Emerge Education. I, along with my fellow members of the board, would like to thank David for his unwavering commitment to ensuring the success of Jisc throughout his tenure.    Dr Paul Feldman Paul has recently retired from the CEO role, and the board has been extremely impressed by the transformation of Jisc during his tenure. Paul delivered a number of successful mergers, guided the organisation through the pandemic, and drove a range of developments over recent years to secure Jisc’s current standing as a strong member-led sector organisation.  We extend our sincere thanks to Paul for all that he accomplished during this time.   Heidi Fraser-Krauss The board would like to welcome Heidi Fraser-Krauss who joined as the new CEO in September 2021. Heidi brings considerable experience of Jisc, and digital systems and we look forward to supporting her plans, confident that she will take Jisc into its next phase building on the strong foundations laid by Paul. 
  2. I would like to start with the sincere thanks of the board to every member of Jisc staff, who have worked tirelessly over the past year to support the organisation and its members.   It’s a critical time for Jisc and the wider higher, further, research and skills sectors. The past year has once again highlighted the adaptability of the organisation and if there is a positive that comes from the past 18 months, it is that there is a renewed understanding of the possibilities for digital in the education and research system.
  3. We have maintained our core grant funding, and have continued to strengthen relationships with our funders increasing interactions around their digital and data agendas, including: ·       acting as strategic partner in the Welsh Government’s post-16 Covid-19 resilience plan ·       producing a blended learning study with the Higher Education Funding Council for Wales (HEFCW) and Universities Wales ·       helping to inform the Scottish Funding Council’s (SFC) digital vision for the FE and HE sector ·       working with the Department for Education (DfE) in England to promote our offer to FE; and with the Office for Students (OfS) in the production of ‘Gravity Assist’ - a report on the shift toward digital teaching and learning in English FE since the start of the pandemic. - And we have, of course, continued to work closely with our funders in NI
  4. The pandemic has continued to impact the way that our members deliver learning, teaching and research. We have provided significant support to our members since the start of the pandemic to help them adapt to the ongoing changes to the delivery of learning and teaching to students. While in many places there has been a shift back to on-campus provision, we know that the possibilities and benefits of online learning and teaching have been heralded more than ever before. Just over a year ago, we carried out a couple of sector wide initiatives to assess the impact of the pandemic, in both the short and longer term. “Learning and teaching reimagined” for Higher education and “shaping the Digital future: FE and skills” in further education. Since the release of those reports, we have continued this work to address the acceleration of the digital agenda. Launching our FE and skills strategy in Autumn 2020, our research and innovation sector strategy in January and our HE strategy in March. This support has landed well with our members across the sectors, Net Promoter Score (NPS) at 41+ for FE and 25+ for HE, and customer satisfaction scores of 91% and 86% respectively. We continue to look to improve these scores ensuring that we listen to colleagues in different roles throughout our member organisations and consider how we prioritise our resources
  5. Janet network The Janet network is a crucial part of Jisc’s responsibilities, and it continues to provide a secure, high-capacity, and collaborative infrastructure for our members. Our work to upgrade and rearchitect Janet remains ongoing to safeguard its future resilience and integrity. Jisc is aware that the long-term strategy for such support is a priority and is a key ongoing focus for us.
  6. Cyber security   Another challenge that I'm pleased to note is high on your priority list is cyber security. We recently released the results of the 2021 cyber security posture survey which shows the vast majority of members now consider this to be a strategic priority of senior leaders - 86% of respondents in HE organisations 92% of respondents in FE providers.
  7. Results from Jisc survey at Novembers AOC conference. Attended by senior FE leaders – asked what their top priorities were
  8. Cyber security With more research, teaching and learning activity taking place online than ever before, cyber security remains a priority issue for many colleges and universities. The increased sophistication and frequency of cyber-attacks  has been challenging given the ever-greater demand for Jisc’s services  .   In response to requests from members across the board, we have created a checklist of 16 questions you need to ask to assess your cyber security posture, which was published last week during the annual security conference
  9. Open Access Together with the sector, we have successfully negotiated more than 30 open access agreements with publishers which mean researchers can publish open access at no cost to them and at a sustainable cost to their institution. Over 50% of all UK research output is covered by a Jisc-negotiated transitional agreement as we continue to negotiate agreements that support the transition to open access.    Liam will provide an update on the state of the negotiations with Elsevier in his section. We have supported the establishment of a new body (Open Access Switchboard) to drive a move towards open access as the predominant research publication model. We have also been awarded additional funding by Research England to support development of a new publishing platform for the scientific community to provide a new ‘primary research research record’ for recording and appraising research ‘as it happens’, transforming research communication and culture.
  10. Student services The merger that we completed with HECSU in 2020 has enabled Jisc to expand its offer to include student-facing services. Our student services directorate has continued to deliver three market-leading platforms – Prospects - provides information and advice to students seeking to choose a course and career Hedd - verifies degree credentials, protecting our members’ integrity and reputation and Luminate delivers labour market analysis and intelligence to our members and stakeholders. The value of each of these services is evident, demonstrating the benefits that were envisaged are already being delivered.
  11. Data and analytics We have continued to develop our data and analytics capability, supporting our members and customers moves towards more sophisticated data driven interventions and decision making. Jisc's LA Cymru 2 project is further proof of the strength of our communities. Universities across Wales, with funding assistance from the Higher Education Funding Council for Wales are using Jisc's Learning Analytics technology to transform the student experience. Enabling effective conversations with students to improve their attendance and wellbeing. Such conversations, held at the right time, could make all the difference between a student failing and succeeding. We have also worked with UKRI and Research England to develop dashboards to underpin the Knowledge Exchange Framework. Our data anlytics work includes the successes of the HESA enterprise services like Heidi plus, along with the vital Digital experience survey reports, which give a key insight into the recent experiences of both learners and staff. A full merger with HESA will help to consolidate these benefits.
  12. As well as these strategic stakeholder updates, and despite the barriers thrown up by the pandemic, we have continued to engage with our members across a range of different events, training, and meetings. We had record attendances for a number of events, due in part to the increased accessibility of virtual events, along with great delegate satisfaction scores. That feedback from members is guiding us as we begin to return to some physical events alongside continued online engagements.
  13. Tackling digital poverty Of course, a critical part of continuing to provide online education is ensuring that students have access to the devices, connectivity and learning spaces that they need.  We are continuing our work to find practical solutions to address some of these issues and are pleased to be a member of an All-Party Parliamentary Group looking to address digital inclusion issues at a national level. One practical step we have taken has been the extension of eduroam into many more public spaces and we will be exploring how this might be extended further. The pandemic has provided an opportunity to bring about collaborations between Jisc, local government, and national government. A lack of access to quality, inexpensive connectivity affected many learners during lockdown - and this issue isn't going away. It's crucial we come together to address this.  
  14. Artificial Intelligence Throughout 2020-21, we’ve been exploring how we can help our members see the potential for artificial intelligence (AI) in education. Earlier this year we launched our National Centre for Artificial Intelligence (AI). AI has the potential to transform teaching and learning, by providing a personalised learning experience that improves, among many things, social mobility and student wellbeing. We believe that taking a national, coordinated approach could accelerate this transformation by implementing the best AI solutions in our colleges and universities.  Our new centre for AI in tertiary education is supporting our members in the development of AI strategies, addressing legal and ethical considerations and helping to build the knowledge and capabilities that are needed now and in the future. We’re developing partnerships with leading technology companies to deliver this and are working closely with other key organisations including the UK Government Office for Artificial Intelligence. A series of AI demos have been created to help our members explore the possibilities for themselves.
  15. We recently published our annual review which was shared with all stakeholder strategic update delegates in your joining instructions.   With the immediate challenges of the pandemic behind us, this year’s annual review celebrates how you’ve been reimagining learning, teaching and research.
  16. It's a sign of the 
  17. There are two elements to this priority – the first is with our funders – we have been striving to improve our working relationship with our funders across the UK, to demonstrate the value of our existing work, but also undertaking more specific pieces of work with them. We are proud that this has resulted in additional funding for work in areas such as learner analytics, novel forms of research publication and digital vision. There is a need to broaden the range of stakeholders that we are working with across institutions to reflect the changing nature of Jisc and its capabilities.  At the same time we need to deepen and improve engagement with those groups of members who don't believe we are responsive, that we are aligned from a product delivery perspective and don't regard us as a thought leader. We will learn lessons from our relationship with the library sector and seek to apply that elsewhere, whilst holding firm to the principle that we should be confidently asserting our place as a trusted partner. The steps we've taken in the formulation of our strategies and our approach to thought leadership is part of that. But given our strategies have been built with our members and reflect their priorities, we must ensure that our product development and delivery is focused on supporting the delivery of those strategies
  18. There are two elements to this priority – the first is with our funders – we have been striving to improve our working relationship with our funders across the UK, to demonstrate the value of our existing work, but also undertaking more specific pieces of work with them. We are proud that this has resulted in additional funding for work in areas such as learner analytics, novel forms of research publication and digital vision. There is a need to broaden the range of stakeholders that we are working with across institutions to reflect the changing nature of Jisc and its capabilities.  At the same time we need to deepen and improve engagement with those groups of members who don't believe we are responsive, that we are aligned from a product delivery perspective and don't regard us as a thought leader. We will learn lessons from our relationship with the library sector and seek to apply that elsewhere, whilst holding firm to the principle that we should be confidently asserting our place as a trusted partner. The steps we've taken in the formulation of our strategies and our approach to thought leadership is part of that. But given our strategies have been built with our members and reflect their priorities, we must ensure that our product development and delivery is focused on supporting the delivery of those strategies