UHSM- LEAD: lead excel achieve develop- PEN 2015
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The LEAD Programme supports the trust's value of "Leadership at all levels" and is based on 5 leadership behaviors. It focuses on developing colleagues through accredited programs using a collaborative approach. Attendance comes from a variety of staff groups, most commonly nursing and midwifery. Feedback indicates a significant shift in confidence from before to after courses, and learning objectives are consistently met. Participants appreciate the interaction, ideas shared, and engagement of the courses.
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The midwifery matrons at the Maternity Unit deliver over 4,700 births per year and offer choices for birth locations. They develop birth plans with women and medical teams, advocating for women to be at the center of their care. When issues arise, they listen, apologize, validate experiences, and provide feedback to staff to implement meaningful changes. This has reduced complaints. They also treat and try to prevent traumatic stress after birth, which impacts around 6-25% of women. Their clinic allows self-referrals and referrals from complaints offices. It provides 45-minute appointments, home visits, and unlimited follow-ups. Staff are encouraged to observe clinic appointments. Patient testimonials praise the care, support
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This document introduces the Patient Experience Team of the Year and summarizes their achievements. The team is comprised of 6 members, including the Director of Patient Experience and several Patient Experience Managers. They have recruited over 230 patient experience champions across different hospital roles. Some of their key achievements include launching a pledges program, holding their first Patient Experience Week with various activities, developing accessible survey methods winning an award, and launching a new fund to support staff ideas for improving experience. Their secret to success is caring deeply about improving patient experience, inspiring staff, and supporting each other both professionally and personally.
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The document discusses efforts at Ipswich Hospital NHS Trust to improve care for frail patients on a surgical ward through a frailty pathway and reablement program. It summarizes that:
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The initiative aimed to improve end of life care experiences by ensuring staff had easy access to dignity items and information for families based on what matters most to patients. They developed a resource capturing multiple comfort items in one space and trialled it on an acute respiratory ward where most patients are palliative. They gained support from various departments and volunteers. Outcomes included positive patient and family feedback, staff finding it released time to care and standardized their approach, and reduction in stock levels.
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Healthwatch Essex- 555 model of engagement- PEN 2017
Healthwatch Essex uses its "555 Model of Engagement" to capture the lived experiences of patients and give them a platform to share their stories with health and social care professionals. The model involves working with 5 key partners to conduct 5 focus groups in 5 different areas with 5 participants who tell their stories at a launch event. Recommendations from the reports aim to improve services based on patient feedback. Examples showed how projects on mental health and sensory impairments led to more joined-up services, better information access for patients, and health professionals gaining a greater understanding of patients' conditions and needs.
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This document introduces a new Birth Reflection Pathway developed through collaboration between patient experience, health psychology, and maternity teams. The pathway includes midwifery-led clinics where mothers can discuss their birth experience with a senior midwife, as well as training for staff and continuous feedback collection. Focus groups informed the service setup. Surveys are used to gather feedback monthly and at various postpartum timepoints. The clinics have been well-received and feedback will be used to further enhance the pathway. The goal is to create a permanent, expanded Birth Reflection service across the Trust.
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Milton Keynes University Hospital- Peer to peer listening service- PEN 2017
Two-thirds of UK adults report having nobody to talk to about their problems. Milton Keynes University Hospital developed a Peer to Peer Listening Service (P2P) where volunteers are trained to provide confidential listening support to staff. In the first year of the program from 2016-2017, 619 people accessed the service with 47% seeking primarily work-related support. In the first quarter of the second year, 207 people were seen and 25% of issues were work-related. The program aims to continue promoting the service and recruiting volunteers to support all staff at the hospital.
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For More Details:
Map: https://cutt.ly/BwCeflYo
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UHSM- LEAD: lead excel achieve develop- PEN 2015
- 1. LEAD Programme Gillian Driscoll Learning and Organisational Development Practitioner @UHSMNews
- 2. • Supports our Leadership value “Leadership at all levels” • Based on 5 Leadership Behaviours (Kouzes & Posner) What is LEAD? •Clarify Values •Set the Example Model the Way •Envision the Future •Enlist Others Inspire a Shared Vision •Search for Opportunities •Experiment and Take Risks Challenge the Process •Foster Collaboration •Strengthen Others Enable Others to Act •Recognise Contributions •Celebrate the Value and Victories Encourage the Heart
- 4. Why it works so well • Focus on development to support colleagues • Create an appetite for learning • Accredited programmes • Collaborative approach with other departments • Effective use of team skills • Bespoke requests encouraged • Communicate, communicate, communicate!!!
- 5. Inclusive and accessible 7% 2% 49% 5% 0% 3% 5% 29% Attendance by Staff Group Professional Scientific and Technical Clinical Services Admin and Clerical Allied Health Professionals Estates and Ancillary Healthcare Scientists Medical and Dental Nursing & Midwifery
- 6. Key Performance Indicators 0 200 400 600 800 1000 1 2 3 4 5 How confident were you about this subject before/after the course? Prior Post 62% shift from pre to post course confidence 0 200 400 600 800 1000 1200 Obj 1 Obj2 Obj3 Obj4 Were the learning objectives met? Score 1 Score 2 Score 3 Score 4 Score 5
- 7. Feedback“Really enjoyed course. Good pace and learnt some good skills. Good size group as got to speak to facilitator more and felt really involved” “Interaction and gaining ideas from colleagues, opportunity to ask specific questions, theoretical underpinnings” “Really enjoyed the course and it was well delivered. Good to see UHSM see the importance of healthy mental wellbeing”“Pitched at great level. Meets learning at levels for all, regardless of prior background” “Very engaging and interactive and despite being in a very warm room, everybody stayed enthusiastic to contribute and awake!”
- 8. Learning & Development 0161 291 4710 lead@uhsm.nhs.uk