1. You Don’t Need a Title to Lead
Amir K Jaffer, MD, MBA, SFHM
2. What is Leadership?
• Is the ability to
influence others to
move toward the
accomplishments of
common goals
3. Mission and Vision
• Why do we exist?
• What are you trying to accomplish?
• A vision is a statement about what your
organization wants to become.
• Example: "Year after year, Westin and
its people will be regarded as the best
and most sought after hotel and resort
management group in North America."
(Westin Hotels)
5. Mission, Vision, Strategic Themes & Values
5
Mission:
The mission of Rush is to provide the best health care for the individuals and diverse
communities we serve through the integration of outstanding patient care, education,
research, and community partnerships.
Vision:
Rush will be the leading academic health system in the region and nationally recognized for
transforming health care.
Strategic Themes:
• The Best People
• The Best Quality
• The Best Programs
• Highest Value
VALUES:
– Innovation
– Collaboration
– Accountability
– Respect
– Excellence
6. The Best People The Best Quality The Best Programs Highest Value
Attract, develop and produce the
next generation of exceptional
health care leaders and
professionals
Attain top ranked quality and
safety outcomes
Achieve national recognition in
key programs
Achieve market leadership on
quality, access and cost
Attain national recognition as a
leader for diversity, inclusion and
engagement
Achieve exceptional clinical
access and a consistently
outstanding patient experience
Lead the development of
innovative programs and
partnerships that improve
health and education and
reduce disparities in our
communities
Further clinical integration across
Rush Health and other
partnerships
Be a health care Employer of
Choice in the Chicagoland area
and one of the best nationally
Be a national leader in team
based care and inter-
professional education that
has the patient at the center
Continue to attract exceptional
program leaders who can
deliver on the integrated
mission of Rush
Deliver to employers and payers
a comprehensive and
geographically diverse provider
network capable of assisting
members of defined populations
manage their health
Foster a just and ethical culture
consistent with our ICARE values
Be a top ranked health
sciences university
Conduct research that advances
our understanding, treatment
and prevention of disease,
translating science into clinical
care
Provide individualized care
through the effective use of
targeted therapies and evidence-
based medical advances and
techniques
Be an innovative leader in
developing new information
technologies that promote
health, enable disease
prevention and save lives
Provide high quality and high
value educational experiences to
all trainees
Strategic Themes and Goals
6
The Best People
Attract, develop and
produce the next generation
of exceptional health care
leaders and professionals
Attain national recognition
as a leader for diversity,
inclusion and engagement
Be a health care Employer of
Choice in the Chicagoland
area and one of the best
nationally
Foster a just and ethical
culture consistent with our
ICARE values
The Best Quality
Attain top ranked quality
and safety outcomes
Achieve exceptional clinical
access and a consistently
outstanding patient
experience
Be a national leader in team
based care and inter-
professional education that
has the patient at the center
Be a top ranked health
sciences university
Be an innovative leader in
developing new information
technologies that promote
health, enable disease
prevention and save lives
The Best Programs
Achieve national
recognition in key
programs
Lead the development of
innovative programs and
partnerships that improve
health and education and
reduce disparities in our
communities
Continue to attract
exceptional program
leaders who can deliver on
the integrated mission of
Rush
Conduct research that
advances our
understanding, treatment
and prevention of disease,
translating science into
clinical care
Highest Value
Achieve market leadership on
quality, access and cost
Further clinical integration
across Rush Health and other
partnerships
Deliver to employers and
payers a comprehensive and
geographically diverse
provider network capable of
assisting members of defined
populations manage their
health
Provide individualized care
through the effective use of
targeted therapies and
evidence-based medical
advances and techniques
Provide high quality and high
value educational experiences
to all trainees
7. Vision for the Division of Hospital Medicine
• To be the Best Academic Hospital Medicine Division in Chicago and
amongst one of the best in the Country by:
– Providing the safest, quality & efficient clinical care with superior outcomes
– Educating students, residents and fellows about the core competencies of
Hospital Medicine
– Improving Patient Safety, Quality through performance improvement and
conducting research on diseases and
people we care for
– Ensuring utmost satisfaction of our
patients, providers and referring
doctors
Quality and Efficient Clinical Care
Education
Patient Safety, QI and
Research
Satisfaction
8. Six Basic Leadership Styles
1. The Coercive Style
2. The Authoritative Style
3. The Affiliative Style
4. The Democratic Style
5. The Pacesetting Style
6. The Coaching Style
Goleman 2000. HBR
10. Charismatic Leaders Seem
to Shine
• Clear, fresh, new vision
• Devoted to their vision
• Great sacrifices
• Create a sense of urgency
• Use persuasion rather than force to
influence
11. Transformational Leaders Focus on
People and Task
• Articulate a clear vision
• Clarify the importance of the vision’s
outcome
• Provide a well-defined path to attain the
vision
• Act with confidence, optimism and self-
determination
12. Pragmatic Leaders—From the Ideal
to the Real
• Vision is clearly a variation of the status
quo
• Listen carefully to people
• Make realistic decisions
• Manage by numbers
• Put right people in the job to get the job
done
• Delegate responsibilities
13. The Ideal Leader
• Is one who can switch between
these various styles depending
on the organizational climate
and the situation
14. Emotional Intelligence
• Is the ability to manage ourselves and
our relationships effectively
– Self Awareness
– Self-Management
– Social Awareness
– Social Skill
17. To be an Effective Leader You must
• Set the example
• Envision the Future
• Enlist Others
• Search for Innovative
Opportunities
• Comfortable with
Ambiguity
• Take Risks
• Persistent
• Excellent
Communicator
• Recognize
Contributions
• Politically Astute
• Level headed
• Self-aware
• Caring
18. How to Acquire the Skills
• Be aggressive about becoming a leader
• Enroll in a formal leadership program
• Learn from experience
• Don’t be afraid to fail
• Get involved in a variety of assignments
• Find a true mentor
• Ask for feedback
21. Pope Francis’s Approach to
Leadership: 12 Important Lessons
1. Lead from a position of humility.
2. Spend time on the front lines.
3. Identify with your people.
Productive dialogue requires
mutual respect.
4. Embrace the potential of personal
and organizational reinvention.
5. Choose trusted advisers who can
help you make good decisions and
aren’t afraid to tell you when they
think you’re wrong.
6. Don’t allow insularity to infect
your organization.
7. Be alert, practical and proactive, so
your competitors don’t overrun you.
• Look like a leader. Understand the
politics of your organization so you
can resolve conflicts.
• Delegate and trust your people.
Don’t micromanage.
• Your role as a leader is to serve
others.
• You can’t hide from adversity. Deal
with it promptly and decisively.
• Reach out to your customers and to
noncustomers, as well.
22. 7 Things You Should Expect
From Your Leaders in 2014
1. An Identity You can Count on
2. Sense of urgency
3. Increased Collaboration
4. Thought Leadership
5. Touch the Business
6. Passionate Explorers of New
Possibilities
7. Executive Presence
Glen Llopis, Forbes Dec 2013
23. How Leaders Deal with Stress
• They practice gratitude
for what they have
• They stay positive
• They focus on progress,
not perfection
• They practice self-care
• They keep the big
picture in view
24. Care for Yourself
• Talk regularly with a confidant
• Get a mentor
• Take advantage of professional development
seminars
• Find a sanctuary
• Don’t take things personally
• Practice relaxation acknowledge the stress
• Don’t forget to exercise
• Keep telling yourself that what you are doing is
valuable
