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@sssftnhs sssft.nhs.uk@sssftnhs sssft.nhs.uk
Service User Involvement and
Empowerment in Acute Mental
Health and Forensic Services
• Diane Taylor, Service Improvement Peer Worker
• Tyler-Lee Jefferis, Forensics Service User Involvement
Representative
@sssftinvolve
@sssftnhs sssft.nhs.uk
What was happening?
• Trust was largely getting it right
• Involving service user and carers at every
level
• From reviewing leaflets to appointing the
Trust’s new chairman
• Addressing the CQC
@sssftinvolve
@sssftnhs sssft.nhs.uk
CQC on 2 conditions
• I can say what I really think
• You buy me a coffee
@sssftinvolve
@sssftnhs sssft.nhs.uk
How can we do it better?
• Employ someone to train service users and
carers to do involvement
• Employ someone with lived experience to
give a voice to the voiceless
• Employ someone to break down the
barriers and to empower others
@sssftinvolve
@sssftnhs sssft.nhs.uk @sssftinvolve
@sssftnhs sssft.nhs.uk
Training Developed
• Introduction to Involvement 50+
• PLACE 10
• Recruitment and interviewing
• Meeting etiquette
• More to follow
@sssftinvolve
@sssftnhs sssft.nhs.uk
How are we doing now?
• Service user and carer feedback ‘very good’
• Staff feedback ‘very good’
• Forensics not being heard or included
@sssftinvolve
@sssftnhs sssft.nhs.uk
Giving a voice to people
using Forensic Services
• Identified service user representatives on
each ward
• Worked within their restrictions to have
greatest impact
• Taking the training to them in a way that
meets their needs
@sssftinvolve
@sssftnhs sssft.nhs.uk
Meet Tyler
• Presented my personal story to the Trust
Board
• Presented at community engagement
meetings
• Reviewed new leaflets and literature
• Represent my ward at biweekly meetings
@sssftinvolve
@sssftnhs sssft.nhs.uk
Meet Tyler
• Presented feedback to service user and
carer involvement celebration day
• Deliver training to other service users,
carers and staff
• About to lead PLACE on forensic wards
@sssftinvolve
@sssftnhs sssft.nhs.uk
What can you do?
• We are the experts because we live it
• Give us the tools we need to have the
biggest impact
• Empower us
• Trust us
• Work with us
@sssftinvolve
@sssftnhs sssft.nhs.uk @sssftinvolve

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South Staffordshire Shropshire Healthcare NHS FT- Service user involvement and empowerment in acute mental health and forensic services- PEN 2017

  • 1. @sssftnhs sssft.nhs.uk@sssftnhs sssft.nhs.uk Service User Involvement and Empowerment in Acute Mental Health and Forensic Services • Diane Taylor, Service Improvement Peer Worker • Tyler-Lee Jefferis, Forensics Service User Involvement Representative @sssftinvolve
  • 2. @sssftnhs sssft.nhs.uk What was happening? • Trust was largely getting it right • Involving service user and carers at every level • From reviewing leaflets to appointing the Trust’s new chairman • Addressing the CQC @sssftinvolve
  • 3. @sssftnhs sssft.nhs.uk CQC on 2 conditions • I can say what I really think • You buy me a coffee @sssftinvolve
  • 4. @sssftnhs sssft.nhs.uk How can we do it better? • Employ someone to train service users and carers to do involvement • Employ someone with lived experience to give a voice to the voiceless • Employ someone to break down the barriers and to empower others @sssftinvolve
  • 6. @sssftnhs sssft.nhs.uk Training Developed • Introduction to Involvement 50+ • PLACE 10 • Recruitment and interviewing • Meeting etiquette • More to follow @sssftinvolve
  • 7. @sssftnhs sssft.nhs.uk How are we doing now? • Service user and carer feedback ‘very good’ • Staff feedback ‘very good’ • Forensics not being heard or included @sssftinvolve
  • 8. @sssftnhs sssft.nhs.uk Giving a voice to people using Forensic Services • Identified service user representatives on each ward • Worked within their restrictions to have greatest impact • Taking the training to them in a way that meets their needs @sssftinvolve
  • 9. @sssftnhs sssft.nhs.uk Meet Tyler • Presented my personal story to the Trust Board • Presented at community engagement meetings • Reviewed new leaflets and literature • Represent my ward at biweekly meetings @sssftinvolve
  • 10. @sssftnhs sssft.nhs.uk Meet Tyler • Presented feedback to service user and carer involvement celebration day • Deliver training to other service users, carers and staff • About to lead PLACE on forensic wards @sssftinvolve
  • 11. @sssftnhs sssft.nhs.uk What can you do? • We are the experts because we live it • Give us the tools we need to have the biggest impact • Empower us • Trust us • Work with us @sssftinvolve