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• Luke Murphy, PALS Manager
• Great Ormond Street Hospital
• Team of the year
Who are the Patient Experience Team?
Patient Advice
Liaison Service
Friends and
Family Test
Parent and patient
representatives
• Suzanne Collin, Patient
Feedback Manager
• Taraben Kapadia, Patient
Feedback Officer
• Laura Stiles - Personal
Assistant/Patient
Experience Team
Administrator
• Emma James,
Involvement and
Engagement Officer
• Amy Sutton, Interim
Children and Young
People’s Participation
Officer
• Luke Murphy, PALS
Manager
• Waseema Chaudhri
and Kimi Bacchus,
Pals Officers
• Sonia Sinclair,
PALS Administrator
• Beki Moult, Health Information Manager
Friends and family test/ real-time
system development
Young People’s Forum
PALS
2016 was a very busy year
• 474 cases and 400 information requests
Health Information
2016 extremely demanding
• 500 new information leaflets
Teams
Outcomes
• Safer care
• Improved clinical
effectiveness
• Enhanced patient experience

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  • 1. • Luke Murphy, PALS Manager • Great Ormond Street Hospital • Team of the year
  • 2. Who are the Patient Experience Team? Patient Advice Liaison Service Friends and Family Test Parent and patient representatives • Suzanne Collin, Patient Feedback Manager • Taraben Kapadia, Patient Feedback Officer • Laura Stiles - Personal Assistant/Patient Experience Team Administrator • Emma James, Involvement and Engagement Officer • Amy Sutton, Interim Children and Young People’s Participation Officer • Luke Murphy, PALS Manager • Waseema Chaudhri and Kimi Bacchus, Pals Officers • Sonia Sinclair, PALS Administrator • Beki Moult, Health Information Manager
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