Results of the Questionnaire on "Cost Efficient Operations" By: Dr. Rowena Arzt, Director of Business Development, UFI

1. Cost Efficient Operations – Results of a questionnaire among UFI members Dr. Rowena Arzt, UFI

2. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and partners Current cost saving topics

3. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and partners Current cost saving topics

5. venue owners / managers: 58

6. The Americas: 3

7. Asia / Pacific: 13

8. Europe: 42

9. Middle East Africa: 9 Origin

10. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and partners Current cost saving topics

11. 2. Cost structure and savings

12. 2. Cost structure and savings To which extent did you aim to decrease costs?

13. 2. Cost structure and savings In which areas have you achieved cost savings?

14. 2. Cost structure and savings Highest ranking in the category Second highest ranking in the category

15. 2. Cost structure and savings Comparison of aim and achievement…

16. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and partners Current cost saving topics

17. 3. Optimization process

18. 3. Optimization process Which methods or tools did you use?

19. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and partners Current cost saving topics

20. 4. Impact on the Service Level

21. 4. Impact on the Service Level

22. 4. Impact on the Service Level Highest ranking in the category Highest ranking in the category Second highest ranking in the category Second highest ranking in the category

23. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and partners Current cost saving topics

24. 5. Challenges The following challenges have been most frequently reported in the questionnaire: Get the staff involved and convinced Maintain the service level / quality Measuring the effects of the efforts Negotiations / relationship with suppliers Identifying the threshold below which the service level suffers

25. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and partners Current cost saving topics

27. 6. Role of customers and suppliers The following measures have been undertaken to integrate suppliers in the optimization process Joint workshops and negotiations to create win/win situations Assessment and categorization of suppliers Adjustment of price levels Involvement into process redesign New contracts

28. Presentation Overview General data on the questionnaire Cost structure and savings Optimization process Impact on the service level Challenges Role of customers and suppliers Current cost saving topics

29. 7. Current cost saving topics The following topics have been listed as being of major importance Change fix into variable costs Online integration of the customer Sustainable development / sustainability Assessment of service levels and their relevance

30. ! ? ? ? ! ? Questions & answers ? ? ! ! ! ? ! ? ! ? ? ! !

31. Page 27 Contact details for further questions: Dr. Rowena Arzt Director of Business Development UFI – The Global Association of the Exhbition Industry 35bis rue Jouffroy d´ Abbans 75017 Paris phone: +33 142 67 99 12 e-mail: rowena@ufi.org