Eric Martin is an experienced customer service, financial, and retail professional seeking a new opportunity. He has a background in customer relations, administrative support, banking, and fraud investigation. His experience includes roles at Capital One, Eastern Oregon University, Cook Security Group, and Shopko Stores. At Capital One, he exceeded metrics goals and received customer service awards for his work investigating fraud cases. He has also held roles coordinating admissions processes and student activities at EOU. Currently, he leads dispatch for technicians as a Territory Lead at Cook Security Group. Martin is skilled in areas such as data entry, Microsoft applications, cash handling, and customer service. He holds a Bachelor's degree in Anthropology/Sociology from Eastern Oregon University

1. Eric Martin
West Linn, OR
208-249-5780 | emartin1863@hotmail.com
Personal Summary
Experienced customer service, financial, and retail professional. Strong background in customer
relations, financial, administrative support, and banking that is necessary in the fast-paced,
growing, and changing work environment. Possess highly valuable leadership skills and
development traits for continued growth in future endeavors.
Areas of Expertise
• Administrative Support
• Customer Service
• Accounts Receivable
• Marketing / Merchandising
• Fraud Investigation
• Banking Regulations
• Cash Office / Cash Handling
• Multi Phone Line System
• Microsoft Suite
• Microsoft Dynamics
• Data Entry
• 10-key
Experience
Capital One Financial | Tigard, OR 2014-2015
Senior Fraud Detection Coordinator
Investigate new and established credit card accounts for signs of identity theft. Must adhere
and enforce all federal and local banking and telecommunications regulations.
• Exceed departmental case metrics goals monthly
• Top 10% in the department for case metrics and customer service
• Excellence in Customer Service Award (ROAR) recipient past 2 quarters
• Develop new ideas to improve investigation techniques that were implemented
throughout my team
• Saved the company over $100,000+ in fraud losses in past 6 months
Eastern Oregon University | La Grande, OR 2012-2014
Office of Admission Assistant
Work closely with admissions counselors and directors in a highly confidential environment
assisting with data entry and filing of new students records and front office duties.
• Developed system to organize prospective students records for admission specialists
to process through new applicants faster
• Assisted the Director of Admissions in creating data sheets compiled of new and
prospective student data
• Created better data system for admission specialist to process non-student inquiries
Cook Security Group| Portland, OR 2015-Present
Territory Lead Dispatcher
Lead dispatcher for the Greater and Eastern Washington, Eastern Oregon, Idaho, and Montana
areas.
• Responsible for the dispatch of 30+ technicians
• Promoted to Lead within the first 3 months of hire
• Over 850+ service calls opened with the first month of hire
• Over 4750+ service calls opened overall in the 6 months of employment
• Created a system for territory service call updates to avoid escalation to management

2. Week of Welcome Co-coordinator
Co-coordinator along side staff coordinator for the planning and development of university’s
Week of Welcome for incoming freshman.
• Create and designed promotional material for Week of Welcome participants
• Worked closely with vendors fro promotional materials and events
• Planned and developed student activities alongside Co-coordinator
Shopko Stores, LLC.| Nampa, ID 2005-2012
Customer Service Specialist
Lead specialist for Customer Service desk . Responsible for supervising cashiers and service
desk associates along with merchandising and maintaining front end location.
Cash Office Specialist
Lead cash office specialist. Responsible for the processing of all cash tills throughout the store
and accounting for daily sales and deposits.
Electronics Department Specialist
Responsible for merchandising and maintaining electronics department. Assist customers with
questions and need relating to both department and store.
Toys and Sports Specialist
Responsible for merchandising and maintaining the Toys and Sports departments. Assist
customers with questions and need relating to both department and store.
Education
BS in Anthropology / Sociology | Eastern Oregon University 2014
Office of Student Affairs Assistant
Assistant within the Office of student Affairs responsible to front office reception and individual
projects assigned by VP of Student Affairs and VP of Student Conduct.
• Responsible for maintaining level of high confidentiality pertaining to student’s
records
• Successful in providing front office reception and clerical duties
• Worked very well independently and along side staff, faculty, students, and visitors
Student Union Activities Assistant
Assistant to the Director for Student Involvement acting as a liaison between the Student
Leadership Zone and student clubs / organizations.
• Developed system to digitize 20+ years of student organizational documents
• Worked closely with student leadership and community partners in event
organization
• Organized and maintained student organizational promotional materials
Multicultural Center Lab Assistant
Assistant to the Director of the Multicultural Center responsible for planning and developing
summer student programs and running student computer lab.
• Create and designed promotional material for upcoming school year
• Assisted MC Director with organizing upcoming fall students work details
• Reviewed and analyzed 30+ years of departmental records for digitizing