The document discusses the Toyota principle of "genchi genbutsu", which means "go and see for yourself". It emphasizes that leaders must personally go to the source to thoroughly understand situations, rather than relying on second-hand information from others. Examples are given of Toyota executives who directly observed production operations on factory floors to gain first-hand knowledge of issues and potential improvements. The document stresses that understanding problems and developing solutions requires seeing conditions for oneself through direct observation, not explanations from others.

1. Go and See for Yourself to Thoroughly
Understand the Situation (Genchi Genbutsu)
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7
THE TOYOTA WAY

2. Go and See for Yourself to Thoroughly Understand the
Situation (Genchi Genbutsu)
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

3. Go and See for Yourself to Thoroughly Understand the
Situation (Genchi Genbutsu)
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

4. Ohno Circle – Watch & Think for Yourself
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

5.  “Oh, I don’t know yet and I don’t get into that kind of
detail. But don’t worry. We are going to get to the bottom
of this and solve the problem. I promise.”
 “What the problem was and what your plan were”
 At GM(former employer), I would have said, “They got
the same answer, so let’s use them
 The President of Yazaki went out to Camry plant in
Georgetown, to watch how workers assembled the wire
harness onto the vehicle.
Think & Speak Based on Personally
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

6. See America, Then Design for America
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

7. Leaders Are Not Excused from Genchi Genbutsu
CHAPTER 18 : Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

8. HOU
Hou Koku : การรายงานผล
Ren Raku : การติดต่อ/ประสานงาน
Sou Dan : การให้คาปรึกษา
CHAPTER 18 : Genchi Genbutsu
Hourensou
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

9. CHAPTER 18 : Genchi Genbutsu
Toyota Technical Center
BA6500 Operation Management MBA Flex 27 sec 2 Group 7

10. CHAPTER 18 : Genchi Genbutsu
Genchi Genbutsu
BA6500 Operation Management MBA Flex 27 sec 2 Group 7