Takeaway from Dr Jefferey Liker masterclass author of the best seller The Toyota Way. And own reflection on what makes Operational Excellence, Lean mindset and superior Leadership the best business enablers of the world ...

1. Leading the Toyota Way
Takeaway from Dr Jefferey Liker masterclass author of the best seller The Toyota Way
Nicolas Jourdain - December 2018

2. Leading the Toyota Way
Objectives
1. Understand what are the key elements of the Toyota way
2. Understand applications to other businesses
3. How it connects with our own journey to excellence

3. Leading the Toyota Way
Toyota “Production System” has been adapted & adopted in many business sectors
Lean in Manufacturing
Lean in Office
Lean in Healthcare
Lean in IS/IT
Lean in Public Sector
Lean in Start-up's …
….
Lean in Supply Chain
Toyota produce Cars , we don’t but …
Lean in Retail

4. Leading the Toyota Way
So it really works ?
Sales Profit Capitalisation
& so on in Quality, Reliability, Turnover, Sustainability, Innovation…

5. A bit of History
Leading the Toyota Way

6. Leading the Toyota Way
Several Branches influenced Lean Evolution
“LEAN”

7. Leading the Toyota Way
“Toyota Production System” History
1913 :
Ford Mass production
Mono product / 0 Variety
1930 :
Mass production & Customization
Longer throughput Time / Bigger equipment
1937 : Toyota & TPS founding
From Equipment utilization to production
«Flow» toward Customer needs

8. Leading the Toyota Way
1958 :
First production outside Japan
1984 :
JV plant with GM in USA
1992 :
EUR (UK) plant opening
2001 :
Toyota Way announced
“Toyota Production System” History

9. Leading the Toyota Way
Decoding the DNA of the Toyota Production System

10. Leading the Toyota Way
The Toyota Way Core principles

11. Leading the Toyota Way
The Toyota Way Core principles
Respect
for People
Continuous
Improvement
The Toyota Way Core principles
” values and business
methods that all employees
should embrace ”

12. Leading the Toyota Way
Respect
for People
• Challenge
• Kaizen*
• Genchi Genbutsu*
• People’s ability to think is boundless
• Teamwork
Continuous
Improvement
Kaizen: "change for better"
Genchi Genbutsu: “Go & See”
A production system only ?

13. Leading the Toyota Way
“HIDDEN BRAIN”
 Fast Thinking
 Rewarded for using existing routines
 Jump fast to Conclusions : Reward
PLEASURABLE USAGE !
“REASONING BRAIN”
 Slow Thinking
 New information Storage & Eval.
 High energy needs
PAINFUL USAGE !
Problem : why problem solving is so hard ?

14. Leading the Toyota Way
Repetition Routine (“Kata”)
Train the brain for Continuous Improvement
Solution : An Integrated Coaching Model
Source : Mike Rother

15. Leading the Toyota Way
The Coaching Kata

16. Leading the Toyota Way
1. What is your long term vision/ambition ?
2. What are the Gaps ?
3. What is your plan to close ?
4. What have your learned from experiments ?
Coaching
Key Learning Continuous Improvement Mindset

17. Leading the Toyota Way
A perfect Leadership model
(Leadership + Continuous Improvement) X Coaching = Outstanding Results

18. Leading the Toyota Way
Gemba: The place for perfect Leadership

19. Leading the Toyota Way
Gemba: Lead with Facts & Visual management

20. Leading the Toyota Way
The “ True North” quest: Hoshin Kanri* process
Hoshin kanri: “Strategy Deployment”

21. Leading the Toyota Way
The “ True North” quest: Hoshin Kanri* process
Hoshin kanri: “Strategy Deployment”
Company Vision
Maximum
Performance
Long Term
Prosperity

22. Leading the Toyota Way
How does it connects with your own Journey to Excellence ?

23. Leading the Toyota Way
…” We get brilliant
results from average
people managing
brilliant processes.
We observe that our
competitors often get
average results from
brilliant people
managing broken
processes. “

24. Leading the Toyota Way