TRIAGE	Mary Corcoran RN, BSN, MICN
EMTALA: Emergency Medical Treatment and Labor ActRequires a hospital to provide an appropriate medical screening exam to any person who comes to the emergency department and requests treatment or an examination for a medical condition.  If the examination reveals an emergency medical condition, the hospital must also provide either necessary stabilizing treatment or appropriate transfer to another medical facility
EMTALAEMTALA regulations apply to anyone coming to a hospital seeking emergency medical services
EMTALA imposes financial penalties on physicians and hospitals
Additionally, the hospital, if found guilty of violating EMTALA regulations, can be excluded from participating in the Medicare programEMTALAMEDICAL SCREENING EXAMMost hospital policies state that only an Emergency Department MD or PA exam constitutes a Medical Screening Exam. Check with your supervisor
The triage process DOES NOT constitute a Medical Screening Exam.EMTALAA person who presents anywhere on the hospital campus and requests emergency services, or who would appear to a reasonably prudent person to be in need of medical attention, must be handled under EMTALA
250-yard rule:  “Campus means the physical area immediately adjacent to the provider’s main buildings, other areas and structures that are not strictly contiguous to the main buildings but are located within 250 yards of the main buildings, and any other areas determined on an individual case basis, by the HCFA regional office, to be part of the provider’s campus”.EMTALAQuestions for discussionDoes the triage nurse’s assessment constitute a Medical Screening Exam?
If a patient is lying on the sidewalk outside of the parking garage, is the emergency department required to evaluate and treat the person?
If a homeless person comes to triage complaining of chronic back pain, is the emergency department required to evaluate and treat the person?What is Triage?From the French verb “Trier” which means to “sort” or to “choose”Began in the battlefield when they would prioritize wounded soldiers1950’s and 60’s Medical staff with military background began to educate civilian staff on the concept of “triage”As physician practice changed to an “office” based specialty system, and ER’s volume bean to increase
3 Common Triage Systems Traffic Director- simplest, non clinical employee greets patient and directs them to treatment area or wtg room based on initial impression- by 2002 obsoleteSpot-check triage- appropriate for low volume, ED. Registration greets patient and pages triage nurse. The RN performs basic assessmentComprehensive triage- supported by ENA. Triage done by competent RN. The RN determines priority of care based on physical, developmental and psychosocial needs
Triage Acuity	In 2003, 2 hospitals had EMT’s and RN’s complete triage’s on 5 scripted patients and then were asked same scenarios 6 weeks later and only 24% of participants assigned the same ratings both timesThe goal is to develop a standardized acuity system in order for everyone to have the same understanding of each level assigned
Trends Affecting ED Wait TimesThe American Hospital Association (2002) revealed 90% of ED’s perceive they are operating over capacity.The avg time to see ED physician in 2001 (49 min) which was an 11% increase over 1997And increased to 56min in 2006Factors contributing to increased ED volumes:-    * decrease in ED’s, aging population, longer ED stays, inability to move admissions, increase in the uninsured, po0r access to primary care, nursing shortage
The InterviewIntroduce YourselfConfirm the Patients Identity (IMPORTANT)Obtain a Chief Complaint/Reason for visitGather Subjective & Objective DataIncluding LMP, VS, Weight, History, Mechanism etcPerform a rapid, concise, focused assessment, with quick primary and secondary survey
Pediatric PatientsUse the CIAMPEDS format to triage pediatric patientsC- Chief complaint- primary problemI- Immunizations- UTD, NUTDA- AllergiesM- Medications – Name, last dose, how much?P- PMH        Parents impression of child’s conditionE- Events surrounding illness/injuryD- Diet- bottles, ouncesD- diapersS- Symptoms associated with illness, injury
Pediatric PatientUse Similar A-I Assessment criteria as adultsA- Airway; patency, positioning, audible soundsB-Breathing; inc or dec WOB. AMU, nasal flaringC-Circulation; color of skin, cap refillD- Disability; activity level, response to environmentE-Exposure; identify underlying injuriesF- FahrenheitG- Get VS, including weight in kgH- Head to Toe Assessment; quick related to ccI- inspect the back and isolate; observe for hidden injuries, communicable illnessBe cognizant of legal issues related to abuse/neglect and the difference between adults and children
OB PatientsMost OB patients can be transferred to L&D via wheelchair, Usually patients 20 weeks gestation and greater are evaluated in L&D or by OB physician.EMERGENT OB-A patient with a “presenting part” must be delivered in ED. Prepare for delivery if patient is multigravida, completely dilated, had SROM, or c/o rectal pressureUrgent OB- Patients in active labor- ( contractions 2 minutes apart lasting 60-90 sec, presence of “bloody show”, ROMNon-urgent OB- Patients not in active labor- per hospital policyLegal Considerations-Important to know who can transport patients to L& D
Geriatric PopulationImportant points to remember when triaging geriatric patients:Altered pain perception commonDelayed presentation commonUpper abdominal pain, an ill appearance, abnormal VS= RED FLAGConsider etiology of fallsConsider elder abuseOlder patients are uniquely prone to delirium
Psychiatric PatientsAll patients exhibiting aggressive and/or agitated behavior are considered violent unless proven otherwiseNever turn your back on these patientsWhen speaking to psychiatric patient be simple, direct, clear and conciseDo not overlook physical injuries or illnesses in psychiatric patients
What do you think?40 y/o old female c/o epigastric pain, vomiting50 y/o male with a ripping sensation in his chest?23 y/o with RLQ pain and fever?19 y/o post partum, hypotensive & fever?2 y/o, vaccines NUTD, drooling & fever?4 week old male, vomiting after every meal?80 y/o with abdominal pain, vomiting bilious?4 m old diff breathing, congestion- winter months?
Recommended by the ENA (Emergency Nurses Association) and ACEP (American College of Emergency Physicians)ESI 5 level Triage System
IntroductionLevel 1- Resuscitation    0 minutesLevel 2- Emergency       10 minLevel 3- Urgent             30 minutesLevel 4- Semi urgent      60 minutesLevel 5- Non-urgent       120 minutes
Level1Requires Life Saving Intervention?YesNoHigh Risk SituationOrConfused/Lethargic/ DisorientedOr Severe pain/DistressLevel2YesHow Many Resources are Needed?None		One		ManyyesLevel 3Dangerous Vital Signs?Level4Level 5No
Emergency Severity Index (ESI)	Acuity assessment
Airway, breathing, circulation
Potential for life, organ or limb threat
How soon the patient needs to be seen
Expected resource assessment
Number of resources, as estimated by the triage nurse, that a patient is expected to consume in order for a disposition decision to be reachedESIFive explicitly defined categories
Mutually exclusive
Allows for rapid sorting
Differs from a complete assessment
Gather sufficient information to assign an ESI level
Quick sortingESIRequirements to maintain the validity and reliability of the instrument
Experienced emergency department nurse at triage
Education of each RN prior to implementation         Patient dying?   1Ayesno           Can not wait?Byesno          How many resources?           none                    one                    manyC   2Vital signsD  5  4considerno  3
YesIs this patient dying?    A1No
Decision Point AIs This patient Dying? Does this patient require immediate life-saving intervention?Airway
Obstructed or partially obstructed
Unable to protect their own airway
Breathing
Apneic
Intubated pre-hospital
Severe respiratory distress
SpO2 less than 90%Decision Point ADoes this patient require immediate life-saving intervention?Circulation
Pulseless, or concerned about rate, rhythm or quality?
Drugs
Hemodynamic interventions
Immediate IV medications to correct hemodynamic instabilityDecision Point ADoes this patient have an acute mental status change that requires immediate life-saving intervention?
Examples:
Hypoglycemia needs glucose
Heroin overdose needs Narcan
Subarachnoid bleed needs airway protectionWhat are life Saving Interventions?Airway and Breathing
Intubation
  -Surgical airway
  -CPAP, BiPAP
  -Bag valve mask ventilation
Defibrillation
External Pacing
Chest needle decompression
Significant IV fluid resuscitation
Blood administration
  IV medications
vasopressors

Triage

  • 1.
  • 2.
    EMTALA: Emergency MedicalTreatment and Labor ActRequires a hospital to provide an appropriate medical screening exam to any person who comes to the emergency department and requests treatment or an examination for a medical condition. If the examination reveals an emergency medical condition, the hospital must also provide either necessary stabilizing treatment or appropriate transfer to another medical facility
  • 3.
    EMTALAEMTALA regulations applyto anyone coming to a hospital seeking emergency medical services
  • 4.
    EMTALA imposes financialpenalties on physicians and hospitals
  • 5.
    Additionally, the hospital,if found guilty of violating EMTALA regulations, can be excluded from participating in the Medicare programEMTALAMEDICAL SCREENING EXAMMost hospital policies state that only an Emergency Department MD or PA exam constitutes a Medical Screening Exam. Check with your supervisor
  • 6.
    The triage processDOES NOT constitute a Medical Screening Exam.EMTALAA person who presents anywhere on the hospital campus and requests emergency services, or who would appear to a reasonably prudent person to be in need of medical attention, must be handled under EMTALA
  • 7.
    250-yard rule: “Campus means the physical area immediately adjacent to the provider’s main buildings, other areas and structures that are not strictly contiguous to the main buildings but are located within 250 yards of the main buildings, and any other areas determined on an individual case basis, by the HCFA regional office, to be part of the provider’s campus”.EMTALAQuestions for discussionDoes the triage nurse’s assessment constitute a Medical Screening Exam?
  • 8.
    If a patientis lying on the sidewalk outside of the parking garage, is the emergency department required to evaluate and treat the person?
  • 9.
    If a homelessperson comes to triage complaining of chronic back pain, is the emergency department required to evaluate and treat the person?What is Triage?From the French verb “Trier” which means to “sort” or to “choose”Began in the battlefield when they would prioritize wounded soldiers1950’s and 60’s Medical staff with military background began to educate civilian staff on the concept of “triage”As physician practice changed to an “office” based specialty system, and ER’s volume bean to increase
  • 10.
    3 Common TriageSystems Traffic Director- simplest, non clinical employee greets patient and directs them to treatment area or wtg room based on initial impression- by 2002 obsoleteSpot-check triage- appropriate for low volume, ED. Registration greets patient and pages triage nurse. The RN performs basic assessmentComprehensive triage- supported by ENA. Triage done by competent RN. The RN determines priority of care based on physical, developmental and psychosocial needs
  • 11.
    Triage Acuity In 2003,2 hospitals had EMT’s and RN’s complete triage’s on 5 scripted patients and then were asked same scenarios 6 weeks later and only 24% of participants assigned the same ratings both timesThe goal is to develop a standardized acuity system in order for everyone to have the same understanding of each level assigned
  • 12.
    Trends Affecting EDWait TimesThe American Hospital Association (2002) revealed 90% of ED’s perceive they are operating over capacity.The avg time to see ED physician in 2001 (49 min) which was an 11% increase over 1997And increased to 56min in 2006Factors contributing to increased ED volumes:- * decrease in ED’s, aging population, longer ED stays, inability to move admissions, increase in the uninsured, po0r access to primary care, nursing shortage
  • 13.
    The InterviewIntroduce YourselfConfirmthe Patients Identity (IMPORTANT)Obtain a Chief Complaint/Reason for visitGather Subjective & Objective DataIncluding LMP, VS, Weight, History, Mechanism etcPerform a rapid, concise, focused assessment, with quick primary and secondary survey
  • 15.
    Pediatric PatientsUse theCIAMPEDS format to triage pediatric patientsC- Chief complaint- primary problemI- Immunizations- UTD, NUTDA- AllergiesM- Medications – Name, last dose, how much?P- PMH Parents impression of child’s conditionE- Events surrounding illness/injuryD- Diet- bottles, ouncesD- diapersS- Symptoms associated with illness, injury
  • 16.
    Pediatric PatientUse SimilarA-I Assessment criteria as adultsA- Airway; patency, positioning, audible soundsB-Breathing; inc or dec WOB. AMU, nasal flaringC-Circulation; color of skin, cap refillD- Disability; activity level, response to environmentE-Exposure; identify underlying injuriesF- FahrenheitG- Get VS, including weight in kgH- Head to Toe Assessment; quick related to ccI- inspect the back and isolate; observe for hidden injuries, communicable illnessBe cognizant of legal issues related to abuse/neglect and the difference between adults and children
  • 17.
    OB PatientsMost OBpatients can be transferred to L&D via wheelchair, Usually patients 20 weeks gestation and greater are evaluated in L&D or by OB physician.EMERGENT OB-A patient with a “presenting part” must be delivered in ED. Prepare for delivery if patient is multigravida, completely dilated, had SROM, or c/o rectal pressureUrgent OB- Patients in active labor- ( contractions 2 minutes apart lasting 60-90 sec, presence of “bloody show”, ROMNon-urgent OB- Patients not in active labor- per hospital policyLegal Considerations-Important to know who can transport patients to L& D
  • 18.
    Geriatric PopulationImportant pointsto remember when triaging geriatric patients:Altered pain perception commonDelayed presentation commonUpper abdominal pain, an ill appearance, abnormal VS= RED FLAGConsider etiology of fallsConsider elder abuseOlder patients are uniquely prone to delirium
  • 19.
    Psychiatric PatientsAll patientsexhibiting aggressive and/or agitated behavior are considered violent unless proven otherwiseNever turn your back on these patientsWhen speaking to psychiatric patient be simple, direct, clear and conciseDo not overlook physical injuries or illnesses in psychiatric patients
  • 20.
    What do youthink?40 y/o old female c/o epigastric pain, vomiting50 y/o male with a ripping sensation in his chest?23 y/o with RLQ pain and fever?19 y/o post partum, hypotensive & fever?2 y/o, vaccines NUTD, drooling & fever?4 week old male, vomiting after every meal?80 y/o with abdominal pain, vomiting bilious?4 m old diff breathing, congestion- winter months?
  • 21.
    Recommended by theENA (Emergency Nurses Association) and ACEP (American College of Emergency Physicians)ESI 5 level Triage System
  • 22.
    IntroductionLevel 1- Resuscitation 0 minutesLevel 2- Emergency 10 minLevel 3- Urgent 30 minutesLevel 4- Semi urgent 60 minutesLevel 5- Non-urgent 120 minutes
  • 23.
    Level1Requires Life SavingIntervention?YesNoHigh Risk SituationOrConfused/Lethargic/ DisorientedOr Severe pain/DistressLevel2YesHow Many Resources are Needed?None One ManyyesLevel 3Dangerous Vital Signs?Level4Level 5No
  • 24.
    Emergency Severity Index(ESI) Acuity assessment
  • 25.
  • 26.
    Potential for life,organ or limb threat
  • 27.
    How soon thepatient needs to be seen
  • 28.
  • 29.
    Number of resources,as estimated by the triage nurse, that a patient is expected to consume in order for a disposition decision to be reachedESIFive explicitly defined categories
  • 30.
  • 31.
  • 32.
    Differs from acomplete assessment
  • 33.
    Gather sufficient informationto assign an ESI level
  • 34.
    Quick sortingESIRequirements tomaintain the validity and reliability of the instrument
  • 35.
  • 36.
    Education of eachRN prior to implementation Patient dying? 1Ayesno Can not wait?Byesno How many resources? none one manyC 2Vital signsD 5 4considerno 3
  • 37.
  • 38.
    Decision Point AIsThis patient Dying? Does this patient require immediate life-saving intervention?Airway
  • 39.
  • 40.
    Unable to protecttheir own airway
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
    SpO2 less than90%Decision Point ADoes this patient require immediate life-saving intervention?Circulation
  • 46.
    Pulseless, or concernedabout rate, rhythm or quality?
  • 47.
  • 48.
  • 49.
    Immediate IV medicationsto correct hemodynamic instabilityDecision Point ADoes this patient have an acute mental status change that requires immediate life-saving intervention?
  • 50.
  • 51.
  • 52.
  • 53.
    Subarachnoid bleed needsairway protectionWhat are life Saving Interventions?Airway and Breathing
  • 54.
  • 55.
  • 56.
    -CPAP,BiPAP
  • 57.
    -Bagvalve mask ventilation
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
    IVmedications
  • 64.

Editor's Notes

  • #9 Comprehensive triage should take 2-5 minutes. Unfortunately pediatric and elderly patients take longer. Incomprehensive triage nurse takes VS, complete history and department specific screening questions, and then correctly triage them based on established acuity. This system bc it is time consuming is beginning to evolve into a 2 step triage. Intial nurse greets patient and if patient is stable they see second nurse for completion of triage.
  • #52 Does this meet Level 1 or Level 2? How many resources will this take? Some facilities use the Ottowa ankle rules which determines whether or not the patient needs an xray. Almost always an xray. Crutch walking does not count as a resource. Most “ankles” are a 4 or 5. Tib/Fib fractures would be a level 3.
  • #53 Does this meet Level 1 or 2? She needs life saving treatment immediately, most likely intubation. Her condition needs physician intervention immediately! VS out of normal range (RR>24, O2 sat<90%. LEVEL 1
  • #54 Obviously not level 1 or 2. How many resources will this take? If the lump is the size of a golf ball, most likely will require I&D (1 resource).
  • #55 Level 1 or 2? Possibly. Need to look at general “look” of patient. Needs a thorough OB assessment…clots, pads/hr, LMP, G/P. Could be spontaneous AB, ectopic pregnancy, or irregular menses. Almost all abd pains will be at least a 3 because of so many resources. Some will be level 2 depending on vital signs.
  • #56 Level 1 or 2? Moderate distress…is there anything we can do in triage to help this patient? He is probably level 2. Resources? Xray, procedure, and conscious sedation (2 resources)
  • #57 VS=normal. Resources=antibiotics, labs. Level 3. Need to assess for s/s of compartment syndrome (pain, parasthesia, pallor, pulselessness, paralysis, poikilothermia)
  • #58 Pneumonia protocol…high risk? Level 1 if she required intubation-probably not. Level 2-only if her aloc was new onset or abnormal. Or if VS out of normal range. At least 2 resources. Talk about placement of patient and triage level are 2 different things.
  • #59 Level 4. One resource. If this pt was 3 and screaming all about….would probably require conscious sedation and need to be level 3. Wound glue…level 5
  • #60 Probably level 1…needs IVF immediately and possibly blood. If VS were a little better maybe level 2. R/F bleeding varices
  • #61 2 resources…level 3. Most post-op patients will be at least a level 3. Check VS…may need to up triage