This document summarizes the Port of Durban's customer conference, where they sought to collaborate with customers to improve the port. The purpose was to share insights to meet changing customer needs. Challenges mentioned were port efficiency, transport costs, and ineffective processes. Solutions discussed included the Market Demand Strategy and Operation Phakisa projects. Key actions identified were improving truck traffic flow and resolving dual authority over roads. The port thanked customers for their input to understand needs better. It also announced new appointments of a Port Engineer and Senior Operations Manager to improve port operations and oversight.