Delivering on our customer promise

1. DELIVERING ON OUR PROMISE
We commit to you and your business.
This commitment has seen us re-engineer and refocus
our business strategy and operating philosophy, and
embrace innovation to enhance your experiential journey with us.

2. KARL SOCIKWA
Our drive at TPT is to be the port operator of choice for all
customers. For many years we have been investing in our
human and physical assets. This investment has started to
bear fruit.
Our infrastructure and equipment is new and improved and
our people are highly skilled and motivated. Our aim is to
carefully anticipate the demands of the marketplace and to
ensure that we know what to do to cater for those demands.
This we do with a time-tested understanding of reliability,
competitiveness and business-oriented freight handling
and terminal operation. Every day we seek new and better
ways to run our business and meet the needs of our diverse
customers. This we do through ever smarter utilisation of our
unique set of assets.
This is our commitment to our customers. This is our
commitment to YOU.
We are here for you. Call us and see!
CHIEF EXECUTIVE
commitment

3. DEIRDRE
ACKERMANN
We aim to be a trusted ally that delivers world class services
and solutions to improve productivity, create value, and
enhance our customer’s experiences in a dynamic, agile and
secure manner.
Our Innovation and Sustainability Programmes seek to find
new and more effective ways for our customers to do business
with us, and our Continuous Improvement stream looks for
efficiencies in all of our business processes.
Transnet Port Terminals have proven that we develop
technology systems that bring greater efficiency and cost
reduction to our customer’s business. I’m committed to
continuing this.
GENERAL MANAGER: ENTERPRISE
INFORMATION MANAGEMENTSYSTEMS
excellenceexcellence

4. GENERAL MANAGER:
KZN OPERATIONS - BULK,
BREAK BULK AND CARS
We are committed to being the leading service provider and
supply chain partner of choice in Southern Africa and beyond.
How will we achieve this?Through collaborative partnerships
with customers and key stakeholders and by refining our
operations approach. Reliability and consistency of service
delivery will be achieved by upskilling our people and partial
automation of our processes as well as proactive management
of operational risks.
To us, every vessel is a transaction and every vessel represents a
unique opportunity for us to shine.
We are committed to be the centre of customer service
excellence.
partnerships
NOMBUSO
AFOLAYAN

5. enabling
PRU ARCHARY
CHIEF FINANCIAL OFFICER
The multi-billion rand investments we have made in
infrastructure and equipment speak volumes not only about
our unwavering commitment in growing and developing South
Africa, but also our long term partnership with you in growing
your business.
All investment decisions take cognisance of your business
needs whilst simultaneously ensuring that we create capacity
ahead of demand. The outcomes of all investments are aimed
at improving our operational efficiencies and our service
offerings to you whilst promoting environmentally friendly and
sound engineering solutions. These investments are executed
in a cost effective manner whilst promoting mutual long term
sustainability.
Being a proudly South African company, we employ world
class accounting and governance standards that ensure
all investments yield optimal returns and benefits for all
stakeholders within our business. Our sound financial position
enables us to continue on our long term investment program
which is a key driver for economic growth of the country.

6. vision
VELILE DUBE
GENERAL MANAGER: WESTERN CAPE
OPERATIONS
Our commitment is to uphold our ranking amongst the top
terminals in the world by ensuring our operations continue to
play a pivotal role in our customer’s businesses and the Western
Cape economy.
We’ll achieve this through our investment in refurbishments
and equipment upgrades which are enabling us to improve
productivity and to meet customer ramp-up volumes. Our
terminals in CapeTown and Saldanha are constantly working
towards the most cost-effective and customer-focused world
class service, delivered timeously for our customers and key
business partners.
We have no doubt that customers’ expectations are being met
and exceeded thanks to our strategic advantages of excellent
safety and environmental compliance, effective utilisation of
space, increased capacity and top notch technology.
And let’s not forget our strategic location: access to intermodal
transport networks for optimal movement of wine, fruit, frozen
products, iron ore, and steel into the Asian, European, American
and African markets. As well of course, it’s sheer natural beauty!

7. care
DUMISANI
KHUZWAYO
GENERAL MANAGER:
HUMAN RESOURCES
Our customers want to work with a company whose employees are
motivated and fulfilled – it can only benefit them. I am committed
to creating an environment that cares for, provides growth and
promotes employee excellence, so thatTPTattracts the best
possible talent to service our customers.
We are achieving this through the development of our employees
through various training and development initiatives as well as
the implementation of formal mentorship programmes to ensure
critical skills are catered for across the business, as well as to
ensure continuity within the organisation is not compromised by the
retirement or loss of staff in key business sectors. In addition, we
focus on maintaining sound labour relations, providing conducive
employment conditions, an engaged staff complement and talent
management. We have structures, policies and programmes in place
that assist us in the development of the skills of our people.
We pride ourselves on looking after our people through recognition
and reward programmes, talent acquisition and retention initiatives.

8. BRENDA
MAGQWAKA
GENERAL MANAGER:
KZN OPERATIONS - CONTAINERS
Being Africa’s busiest and biggest container terminal comes
with a huge responsibility to maintain the high standards
required to stay ahead of the pack and to drive innovations to
keep us on par with other world class terminal operators.
To drive this commitment, we have invested extensively in
infrastructure, technology, human resources, supply chain
efficiencies and equipment across our network of container
terminals.
Transnet Value Chain Co-ordination is one of our world class
initiatives, where Transnet Operating Divisions work together
to improve efficiency in the total logistics and supply chain
while providing a cost effective service to our customer.
Our aim is to delight our customers, drive customer loyalty and
promote sustainable growth! enthusiasmenthusiasm

9. reliability
SIYABULELA
MHLALUKA
GENERAL MANAGER: EASTERN CAPE
OPERATIONS
We are dedicated to continuously searching for innovative
ways to better service our customers and to maintain our
status as the Gateway to Africa.
As a world class operator, we offer customers viable services
at competitive prices so that doing business with us remains
cost-effective. Our systems are automated and by using the
latest technology we are able to reduce the cost of doing
business for our customers. Infrastructure investments has
provided our Eastern Cape terminals with capacity to ramp up
operations ahead of demand. And through capacity injection
- people, equipment and capital - we are able to play a much
bigger role in the socio-economic growth of the region.
Strategically positioned, our terminals offer access to new
markets and provide a unique selling point to our customers
and key business partners.

10. GENERAL MANAGER: RISK AND
CORPORATE AFFAIRS
We aim to build strong brand loyalty amongst our customers
through staying true to our mantra of ‘Delivering Freight
Reliably’ and projecting a truly responsive corporate image.
The Transnet Port Terminals Enterprise Risk management
program seeks to mitigate exposure to any likelihood of
uncertainty in our business. It is through this effort that we
implement treatment plans to reduce and eliminate identified
risks.
Similarly, safety, health and environment are three critical
pillars of Transnet Port Terminals, contributing to our
“corporate citizenry” role in our daily interaction with our
people, customers and the communities in which we do
business.
Our programme to reach out to our people continues to be
driven by a transparent and robust communication platform
that informs our growth and the shared benefit to our
customers and other stakeholders.
ZEPH NDLOVU
expertise

11. Innovation in tumultuous times! No doubt about it, these are difficult
times to be a logistics service provider. Especially for one that has the
well-being of an entire nation depending on its success.
Tough times are often the springboard a company needs to finding new
ideas and solutions that might not otherwise have been explored. Our
attitude is to look forward and decide what we are going to do differently.
This will include:
• Packaging our service offerings to exceed our customers’ expectations
such as incorporating value added services and offering a “one stop
shop”.
• Adoption of theTransnetValue Chain Coordination (TVCC) initiative
which co-ordinates the activities of operating divisions withinTransnet
and other key role players to maximise delivery of service to customers.
• Realising Ngqura ContainerTerminals’ full potential as a transshipment
hub through closer engagement with shipping companies.
Ensuring that our customers maintain their global schedules through
the improvement in our productivity levels and adoption of advanced
planning techniques will set South Africa apart from the rest.This is our
commitment.
GENERAL MANAGER: COMMERCIAL
AND PLANNING
MICHELLE
PHILLIPS
innovationinnovation

12. NTOMBEZININGI
SHEZI
Our commitment is to procure and deliver cost-effective, high-
quality goods within TPT so that the words ‘good value’ and
‘world-class’ are the first things our customers say when asked
about us.
We’ll do this by ensuring that Procurement:
• Helps to deliver value for money and improvements in service
delivery arrangements
• Is planned and undertaken in a structured, controlled and
coordinated way
• Utilises and exploits technology to improve services and
generate efficiencies
• Establishes and develops collaborative opportunities,
partnerships and new and more effective ways of working
By contributing to and delivering on Transnet Port Terminals’
strategic objectives through a systematic approach to our
procurement, we believe that our customers are already seeing
the benefits and we plan to improve their experience even
more in the future.
GENERAL MANAGER: PROCUREMENT
collaboration