Training is a key success factor for the implementation of any ERP system like Agresso. Many ERP implementations fail due to a lack of training. Training should be given equal consideration during project planning and maintenance. Failure to adequately train users often leads to poor user acceptance and threatens the return on investment. Effective training involves teaching, motivating, and connecting users. It is important to involve all groups like stakeholders, management, the project team, and end users. Training builds confidence and inspires users to successfully implement the new system. The presenter argues that training should not be viewed as an expense but rather a critical part of the entire ERP investment lifecycle.

1. Hany Banoub
9 October 2014
TRAINING: WHY IT MUST A KEY SUCCESS FACTOR?IS

2. OVERVIEW
45 min
Q&A at end
And then with Training Team

3. OBJECTIVE
Why Training MUST be seen as a KEY SUCCESS FACTOR in
the implementation of any Agresso solution?
Agresso implementations can only FULLY SUCCEED if
TRAINING is given equal consideration during project Planning
and Maintenance
Failure often leads to poor END USER acceptance of systems
change & ultimately threatens the ROI

4. I’M GOING TO TELL YOU ABOUT 3 THINGS TODAY
Pain
Solutions
How we can help

5. ERP IMPLEMENTATION
Challenging; Many FAIL
Common reason of failure: Lack of Training
Training: OVERLOOKED
Millions spent on Software
Potentially wasted?
By not investing in People...who implement & use ERP!

6. 13 COMMON ERP MISTAKES..
Poor Planning
Underestimate time & RESOURCES
And?
Not investing in TRAINING!

7. MORE EVIDENCE: TRAINING IS CRITICAL TO SUCCESS!
6 Keys to Effective ERP Training
Training = Vital to Success of ERP!
No ERP can succeed w/o Employee Training
ERP Imp = Significant CHANGE to way Employees work!
Training is FUNDEMENTAL *part* of ERP Imp
6 Keys to managing change = heavy emphasis on Training!

8. EVEN MORE EVIDENCE!
Why ERP Training is *MORE* important issue
During validation & Business Case of ERP
Companies establish BUSINESS GOALS:
+ Productivity, + Output
From their *employees*
Training Plan for employees = meet Business Goals
All employees = Upskilled to right level of Training
Per ROLE in ERP:
PT, MGT, Sys & Tech Teams, and…End Users!

9. TRAINING IS CRITICAL
“If you don't make training & frequent communication with
users a top priority.
You will end up owning a very expensive version of Excel.”

10. WHAT IS SOLUTION?
Time & £
to Imp ERP
Time & £
Employees >
Masters!
Invest in YOUR People = NOT just Software
YOUR people meet YOUR Business Goals!

11. TRAINING IS NOT AN EXPENSE
Don’t view Training as an Expense!
CRITICAL part
of ERP
Not only Initially…
During *ENTIRE*
Lifecycle
Refresher
Training
Evaluate People
Strengths, Weakness
& HOW to SOLVE
Budget & Plan
as *PART of ENTIRE*
investment!

12. WHAT IS TRAINING?
Training covers 3 key points
Involving Teaching Motivating
Connects Empowers Inspires

13. INVOLVING
Who?
Everyone!
• Stakeholders
• Senior Management
• Project Team
• End Users

14. GROUPS
On Track?
Key Deliverables?
How we
manage/enable
deadlines = met?
OUR teams able
to complete
tasks?
How we
Ensure/support?
Stakeholders

15. PROJECT TEAM
As undergo Training
Understand how to Imp THEIR business in Agresso
Involved = Seeing and Doing!
All Hands On

16. EXAMPLES
How to imp W/F
Business Process
OPTIONS
How Agresso
BESPOKED
to fit Business Req
How Account Rules
Determine Data
Entry
Immediate
REPORTING benefits
= realised!
Actually SEE how Imp will improve Business
Become EMPOWERED in Training by doing!
Agresso
Workflow
Agresso
Financials

17. CONFUCIUS
I hear & I forget
I see & I remember
I do & I understand

18. WHAT ELSE HAPPENS IN TRAINING?
Connected =
Colleagues &
UNIT4
PT Skills closer
UNIT4 Consultants
SPEAK same language = CONNECT
By Empowering
& Connecting
Training =
Inspires & Motivates
PT to BUILD their
BUSINESS in Agresso!

19. IN ADDITION...
To Connecting, Empowering, Inspiring
Confidence
breeds
achievements
Achievements
Implement ERP!
Training builds CONFIDENCE!

20. BUT THAT’S *NOT* ALL TRAINING DOES
Training = Nature  Awareness of PT roles & responsibilities
Training = Encourages & Demands  Pro-active
Achieving Milestones = SDD, IST, UAT, GO-LIVE
People learn: Not to wait, Chase up, Anticipate events & PREPARE
Obstacles = identified early; NO Surprises
Training inspires PLANNING & ACTION!

21. SENIOR MANAGEMENT & STAKEHOLDERS
Awareness
Proactive
Obstacles
Preparation
Fed back from
TRAINING
PROMPT SM & ST = ACTION
Further Support?
Planning?
Resourcing?
Business Ack =
Project as
Planned
Training =
Connected
Empowered
Inspired

22. TRAINING IS THE GLUE
Binds People to Common Goal:
Successful Imp of THEIR ERP system!
Training is Heart
of entire
Project!

23. WHAT ABOUT ?
Not involved YET
Learn that ERP = On track?
Feel Positive
Environment Feel SIMILARLY
Awareness &
Demo Sessions
‘ADEM’
TRAINING LITE

24. TRAINING LITE = ADEM
Awareness &
Demo
ADEM
Keep EUs Updated Selling benefits
Ex: Replace Paper
Proc with ERP
Automation
ALL based on
THEIR business

25. ADDRESS CHANGE!
If Business = Restructure / Reorganise
AND change their Business Processes
EUs feel HEARD
& INVOLVED
Aware/Ready
for CHANGE

26. WHAT ABOUT END USER TRAINING?
Majority of your Employees!
Fundamental = Trained to DO THEIR JOB in Agresso
Confidence = In THEIR system
Experience THEIR Role & how connected to Business & People
Actually see changes & benefits & what it means TO THEM
Bespoke EU Training – Prior Go-live…When build is Complete
Change / Exp / New Responsibilities Management

27. SUPER END USERS
Must have hands-on Training
Champion ERP! ALL EUT
Inc = Sandpit
Remember EU Training =
User
EXPERIENCE in
THEIR system!

28. END USER EXPERIENCE
When EUs have good experience
Become natural PR
Genuinely excited by THEIR new Agresso system

29. ONE MORE THING...
YOUR End Users are the of YOUR company
Should NOT be budgeted out / ignored in any truly
successful implementation!

30. WHAT CAN UNIT4 TRAINING DO FOR YOU?
Quality Training

31. WHAT CAN UNIT4 TRAINING DO FOR YOU?
Training Feedback
from YOUR
workforce
FROM: PT, ADEM,
EU, SEUs
EU TNA
&Training Plans
Based on
YOUR BUSINESS
NOT = How Agresso
MY JOB in Agresso

32. BLENDED TRAINING
Hands On F2F Train The Trainer ADEMs
Manuals /
Reference
Guides
Elearning
100% Bespoke on
YOUR Agresso Build
& Business

33. OUR SIGNIFICANT EXPERIENCE HELPS YOU
Prep, Prep, Prep for your People
Remember: Failing to Plan, is Planning to Fail

34. YOUR PEOPLE COULD EASILY SAY THIS:
• "(the training provided a) greater understanding of how the business works"
• “Training was centred around our processes and Trainer demonstrated such
knowledge that one delegate thought Trainer was one of our employees”
• "Brilliant training and an exciting new system!"
• "Trainer was well informed - we asked many questions"
• Trainer’s enthusiasm for the system is contagious and encouraged everyone to join
in the training and asking questions
• Trainer made a dry topic interesting and relevant.
• Excellent - small class size helped in giving time for discussion and critical
appraisal of processes and methods
• Trainer ability to translate our business processes and application configuration
into the courses delivered was extremely first-rate

35. QUESTIONS
Discussions welcome