This presentation discusses Total Quality Management (TQM). TQM is defined as an organization's culture that supports constant customer satisfaction through an integrated system of tools, techniques, and training, involving continuous improvement of processes. This leads to high quality products and services. TQM requires long-term management support, a focus on internal and external customers, effective workforce involvement, continuous process improvement, treating suppliers as partners, and establishing performance measures. It represents a shift from old quality cultures focused on detection and short-term decisions to new prevention-focused, long-term and system-oriented approaches. Common obstacles to TQM implementation include lack of management commitment, inability to change culture, and inadequate training or use of teams.