This document provides an overview of Total Quality Management (TQM). It discusses that TQM originated in Japan in the 1950s and focuses on continuous organizational improvement and customer satisfaction. The document outlines the key elements of TQM, including its foundation of ethics, integrity and trust, building blocks of training, teamwork and leadership, binding mortar of communication, and roof of recognition. It also describes the PDCA (plan, do, check, act) cycle and compares TQM to the ISO 9000 standard, noting TQM's greater focus on customers and continuous improvement.