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Total quality management (TQM) is a management system focused on maintaining high quality standards across all operations of a company. There are eight key elements of TQM: ethics, integrity, trust, training, teamwork, leadership, recognition, and communication. These elements can be divided into four groups - the foundation of ethics, integrity and trust; building blocks of training, teamwork and leadership; binding mortar of communication; and the roof of recognition. Effective implementation of TQM requires focusing on developing all of these elements, with an emphasis on strong leadership and communication to hold everything together.
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Total Quality Management (TQM) is a management approach that focuses on customer satisfaction through high quality products and services. It originated in the 1950s and grew in popularity in the 1980s. TQM involves implementing a quality culture throughout all operations to eliminate defects and waste. Key elements for successful TQM implementation include ethics, integrity, training, teamwork, leadership, communication, and recognition. These elements help ensure processes are performed correctly and continuously improved.
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Total Quality Management (TQM) is a management approach focused on customer satisfaction through continual improvement. The key principles of TQM include making quality the top priority, involving all employees, and continuously improving processes. The goal of TQM is to do things right the first time by focusing on prevention over detection and empowering teams to solve problems and improve quality.
Total Quality Management (TQM)
Total Quality Management (TQM) - Meaning, Obstacles to implementation, Benefits, 6C's of TQM, Principles of TQM, Features
Total quality management (TQM)
Here I included all perspectives of total quality management. Especially helpful for B. Pharm, M Pharm & Pharm D students. The table of content is :
[1] Introduction
[2] History
[3] Objectives
[4] Principles
[5] Philosophies of TQM
[6] Elements of TQM
[7] Benefits
[8] Barriers in successful TQM
It may also help in semester exams of students. It gives basic framework knowledge to the students
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Total Quality Management (TQM) is a management approach focused on customer satisfaction through continual improvement involving all employees. It uses strategies like process-centered thinking, fact-based decision making, and strategic planning to integrate quality into the organization's culture. The primary elements of TQM include having a customer focus, total employee involvement, a process-centered view, an integrated system, and a strategic and systematic approach to continual improvement. Organizations can implement TQM using approaches like focusing on key elements, following quality gurus, modeling successful organizations, adopting Japanese quality methods, or using quality award criteria.
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This document discusses several aspects of corporate excellence including attributes, ethics, mission statements, codes of ethics, organizational culture, and total quality management. It provides definitions and explanations for each concept. The key points are:
1. Corporate excellence involves outstanding practices and achieving results based on core values and concepts. Attributes include adapting to change, quality/service improvements, action-orientation, and customer focus.
2. Ethics, mission statements, and codes of conduct guide corporate excellence. Mission statements explain the company's purpose and values. Codes of ethics establish guidelines for employee behavior.
3. Organizational culture comprises the shared values, expectations, and practices that inform employee actions. Total quality management is an approach where
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Total Quality Management (TQM) is a management approach that seeks to long-term success through customer satisfaction. It involves all members of an organization working to improve processes, products, services, and culture. TQM focuses on meeting customer needs, employee involvement, strategic planning, continual improvement, and fact-based decision making. The goal is to continuously improve an organization's ability to deliver high-quality products and services through organizational changes and better techniques.
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OBdocx
- Organizational behavior is the study of how individuals and groups act within organizations. It examines human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself.
- Major models of OB include the autocratic, custodial, supportive, collegial, and SOBC models which differ in their basis of power, managerial and employee orientations, and resulting employee psychological states and performance.
- The Hawthorne studies in the 1920s-1930s revealed that social and psychological factors strongly influence productivity more than just physical conditions alone. They demonstrated the importance of factors like participation, belongingness, and supervision on motivation and performance.
green innovation .pptx
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economies of scale.ppt
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Marketing.ppt
This document discusses consumer behavior and decision making. It covers the importance of understanding consumer behavior, the factors that influence consumer decisions, and models of consumer decision making. Specifically, it explores how cultural, social, personal and psychological influences shape consumer choices and satisfaction. The key factors discussed include cultural values and subcultures, reference groups, personality, motivation and situational contexts.
Externalities.pdf
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- 2. Definition It is a system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company's operations. TQM is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. It is an integrated system of principles, methods and practices that provide a framework of organization to strive for the excellence in everything they do.
- 3. Elements of TQM To be successful implementing TQM, an organization must concentrate on the eight key elements: 1. Ethics 2. Integrity 3. Trust 4. Training 5. Teamwork 6. Leadership 7. Recognition 8. Communication
- 4. These elements can be divided into four groups according to their function. The groups are: I. Foundation – It includes: Ethics, Integrity and Trust. II. Building Bricks – It includes: Training, Teamwork and Leadership. III. Binding Mortar – It includes: Communication. IV. Roof – It includes: Recognition.
- 6. Foundation TQM is built on a foundation of ethics, integrity and trust. These three elements move together, however, each element offers something different to the TQM concept. Ethics – Ethics is the discipline concerned with good and bad in any situation. It is a two-faceted subject represented by organizational and individual ethics. Organizational ethics establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work. Individual ethics include personal rights or wrongs.
- 7. Integrity – Integrity implies honesty, morals, values, fairness, and adherence to the facts and sincerity. The characteristic is what customers expect and deserve to receive. Trust – Trust is a by-product of integrity and ethical conduct. Without trust, the framework of TQM cannot be built. It allows empowerment that encourages pride ownership and it encourages commitment. Trust is essential to ensure customer satisfaction.
- 8. Bricks Basing on the strong foundation of trust, ethics and integrity, bricks are placed to reach the roof of recognition. It includes: Training – Training is very important for employees to be highly productive. Training the employees require interpersonal skills, the ability to function within teams, problem solving, decision making, job management performance analysis and improvement, business economics and technical skills.
- 9. Teamwork – To become successful in business, teamwork is also a key element of TQM. With the use of teams, the business will receive quicker and better solutions to problems. Teams also provide more permanent improvements in processes and operations. Leadership – It is possibly the most important element in TQM. It appears everywhere in organization. Leadership in TQM requires the manager to provide an inspiring vision, make strategic directions that are understood by all and to instill values that guide subordinates.
- 10. Binding Mortar Communication – It binds everything together. Starting from foundation to roof of the TQM house, everything is bound by strong mortar of communication. It acts as a vital link between all elements of TQM. Communication means a common understanding of ideas between the sender and the receiver. Roof Recognition – Recognition is the last and final element in the entire system. It should be provided for both suggestions and achievements for teams as well as individuals. Employees strive to receive recognition for themselves and their teams. Detecting and recognizing contributors is the most important job of a supervisor.
- 11. Conclusion I hereby conclude that these eight elements are key in ensuring the success of TQM in an organization and that the supervisor is a huge part in developing these elements in the work place. 1. It is very clear from the above discussion that TQM without involving integrity, ethics and trust would be incomplete. 2. Training is the key by which the organization creates a TQM environment. 3. Leadership and teamwork go hand in hand. 4. Lack of communication between departments, supervisors and employees create a burden on the whole TQM process. 5. Last but not the least, recognition should be given to people who contributed to the overall completed task.
- 12. Thank You