العمل من أهم الأمور في حياة الإنسان، ويتميّز بفوائده على الفرد والمجتمع، كما أنّه ضرورة من ضروريات الحياة الاجتماعية والاقتصادية، وهو الحلقة التي تصل الفرد بالمجتمع، وتعزز من صحة الإنسان الجسدية والعقلية والفكرية والنفسية، وتسهم في دعمه ليحقق طموحه.
العمل من أهم الأمور في حياة الإنسان، ويتميّز بفوائده على الفرد والمجتمع، كما أنّه ضرورة من ضروريات الحياة الاجتماعية والاقتصادية، وهو الحلقة التي تصل الفرد بالمجتمع، وتعزز من صحة الإنسان الجسدية والعقلية والفكرية والنفسية، وتسهم في دعمه ليحقق طموحه.
What are soft skills; why are they important; What all must be developed; Some suggestions given; what is necessary for personal growth; job selection; job retention
مهارات الاتصال والتواصل م. احمد فليونة
مفهوم الاتصال
عملية الاتصال ومكوناتها
عناصر الاتصال
وسائل الاتصال
معوقات الاتصال
استراتيجيات التغلب على عوائق الاتصال .
زيادة فاعلية عملية الاتصال
التدريب ليس اكتساب معلومات جديدة فحسب، بل تبادل خبرات، فالأشخاص الذين
على رأس عملهم يمتلكون الكثير من الخبرات، والتدريب يعني تبادل الخبرات ما بين المتدربين وعرض للمشكلات المختلفة التي تواجههم يومياً في عملهم أمام الجميع، والاستماع لأكثر من طريقة لحل مثل هذه المشكلات, ومجرد الحضور لقاعة التدريب، هو بحد ذاته خبرة، وبناء العلاقات الجيدة مع المدربين والتعارف ما بين المتدربين أيضاً خبرة، كذلك تجديد المتدرب لمعلوماته خبرة، ومعرفة إلية التدريب من حيث التنظيم والالتزام بالوقت والحضور وتنفيذ الأنشطة وغيرها تعتبر خبرة يكتسبها المتدرب، وترسيخ قناعات المتدربين بفعالية وفائدة التدريب الذي يمارسونه وحثهم على الابتكار والإبداع وإيجاد الرغبة الذاتية لدى المتدربين لتطوير أنفسهم ورفع كفاياتهم .
مهارات الاتصال
communication skills
إسم المساق: مهارات الاتصال
الكلية: كلية الآداب / كلية الإدارة
رقم الدورة: 620
نمط الدراسة: دراسة ذاتيه Self based
تاريخ إطلاق المساق: 25.12.2017
مصدر المادة: مفتوح المصدر
مقدم من: الأكاديمية العربية الدولية
هذه المادة مخصصة لدورة مجانية
What are soft skills; why are they important; What all must be developed; Some suggestions given; what is necessary for personal growth; job selection; job retention
مهارات الاتصال والتواصل م. احمد فليونة
مفهوم الاتصال
عملية الاتصال ومكوناتها
عناصر الاتصال
وسائل الاتصال
معوقات الاتصال
استراتيجيات التغلب على عوائق الاتصال .
زيادة فاعلية عملية الاتصال
التدريب ليس اكتساب معلومات جديدة فحسب، بل تبادل خبرات، فالأشخاص الذين
على رأس عملهم يمتلكون الكثير من الخبرات، والتدريب يعني تبادل الخبرات ما بين المتدربين وعرض للمشكلات المختلفة التي تواجههم يومياً في عملهم أمام الجميع، والاستماع لأكثر من طريقة لحل مثل هذه المشكلات, ومجرد الحضور لقاعة التدريب، هو بحد ذاته خبرة، وبناء العلاقات الجيدة مع المدربين والتعارف ما بين المتدربين أيضاً خبرة، كذلك تجديد المتدرب لمعلوماته خبرة، ومعرفة إلية التدريب من حيث التنظيم والالتزام بالوقت والحضور وتنفيذ الأنشطة وغيرها تعتبر خبرة يكتسبها المتدرب، وترسيخ قناعات المتدربين بفعالية وفائدة التدريب الذي يمارسونه وحثهم على الابتكار والإبداع وإيجاد الرغبة الذاتية لدى المتدربين لتطوير أنفسهم ورفع كفاياتهم .
مهارات الاتصال
communication skills
إسم المساق: مهارات الاتصال
الكلية: كلية الآداب / كلية الإدارة
رقم الدورة: 620
نمط الدراسة: دراسة ذاتيه Self based
تاريخ إطلاق المساق: 25.12.2017
مصدر المادة: مفتوح المصدر
مقدم من: الأكاديمية العربية الدولية
هذه المادة مخصصة لدورة مجانية
Group Discussion (GD) is a process where ideas and opinions are debated upon. A GD tests your oratory and communication skills.
https://sites.google.com/view/kirandeshmukhblog/tips/group-discussions?authuser=0
Facilitation Skills for Train the Trainer (TTT) Programme
Facilitation is an art and science and can be learned and improved upon with practice and it is a required skill for any project or team manager.
Guidelines regarding looking for a job, making an online profile, building rapport with co-workers, and with students, writing formal and informal letters regarding recent job positions, describing a position and its responsibilities. Why and how to create a social media page and how to get ready for a job-fair evant.
This is what I prepared to present in Engineering and UG colleges. Add suitable activities to it. It will definitely be beneficial for you.
Feel free to contact me for any assistance.
Happy reading!
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
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➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
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➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
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Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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2. FIELD AND ACADEMIC TRAINIGS
Professional certificate in teaching English as a foreign language (TEFL) from AUL
(American university in London) through MASTIS Cairo.
High Diploma in Business Management from Cambridge Training College, legalized from
the British Council Cairo.
Human Resources Management diploma from Loughborough international training com-
pany , Legalized from the ministry of foreign affairs , Egypt.
High diploma in Business Management from ASET awarding body legalized from the Brit-
ish council.
Professional Diploma in Child Psychology from ASET awarding body legalized from the
British Council.
Educational Management Diploma from Loughborough International training company.
legalized from the Ministry of foreign affairs , Egypt.
Attained many training workshops and soft skills courses in many reputable training com-
panies.
التدريبي البرنامج هذا في اخدمكم يسعدني و بنفسي اعرفكم يسعدني
السيد احمد
11. Different names of the Course
التدريبي للبرنامج مختلفة اسماء
• TOT ( Training Of Trainers )
• CPT ( Certified Professional Trainer )
• PCT ( Professional Certified Trainer )
• Corporate Trainer
• Training and Development .
12. Who should take this training ?
؟ البرنامج هذا لمن
•Top Managers , Managers , Middle Managers , and
Supervisors , Team Leader …etc
16. • Any one whose work related to dealing and handling
people ,delivering experiences or teaching them
something.
• معينة خبرة لهم ينقل محتاج و اشخاص مع يتعامل ان عملة في محتاج شخص آي
شيء يعلمهم او
17. البرنامج مكونات
•من مكون البرنامج٥أجزاء
•
•١)المحترف للمدرب األساسية المهارات.Essential Skills
•٢)الكبار تعليم فهمUnderstanding Adult Learning
•٣)الحقائب اعداد و التدريب عمليةDeveloping training sessions
•٤)التدريب في األنشطة و األلعاب استخدامGames and Activities
•٥)التقييم و االستراحات و التدريب إأدواتTraining Tools and aids ,
Breaks and Evaluations
•الشرح لغة:اإلنجليزية مع العربية اللغة.
19. Being Genuine طبيعتك علي خليك
•Genuine is being real, being you,
and not pretending to be someone
or something else.
•Being genuine, or authentic,
means that we are who we are
during training, just as we are in
other areas of our life and work.
20. Being Genuine. بعض مع مثال ناخد.
• Ramy is a serious جاد , introverted منطوي individual, but he
has heard that training has to be fun in order for trainees
to enjoy their experience. In order to develop his fun side,
Mark is adding jokes نكت and comedy كوميديا to his
training material.
•Right Or Wrong
21. Being Genuine
• Tony forgot to photocopy the handouts for his session. He
thought about making up an excuse عذر and saying that
the photocopier was broken معطلة التصوير ,آلة but then
decided to be honest امين and say that he had forgotten to
copy the handouts.
•Right Or Wrong
31. Show respect for people’s ideas and
feelings, even when you disagree
with them.
آن و حتي مشاعرهم و اآلخرين أفكار احترم
معهم اختلفت
32. Accept differences and conflict as a
normal part of any Training
environment.
من طبيعي كجزء الصراعات و االختالفات تقبل
التدريب بيئة.
44. Being Humble
• Humility is about understanding that the trainees that you
serve can teach as much or more than what you can
teach them.
• The humble trainer wants to serve their client.
• They are comfortable with the knowledge that they have
done the best work they could do, and that they have
served their client well.
46. Summary
• Being genuine is the most effective way to reach
our trainees.
• Communication includes much more than what
we say; our body language and the quality of our
voice have a lot to do with what people will learn
from us.
• Use PAFEO to organize your presentation.
• Being humble means serving the needs of our
participants instead of our own agenda.
• Manage your time , make use of it and achieve
your goals.
47. Review Questions
1. Good communicators do more than speak well. What other
techniques do they use in order to enhance their message?
2. What do the initials PAFEO mean?
3. ________________ is an aspect of serving the people I
train, rather than simply delivering content.
4. Describe what it means to be a genuine trainer.
48. Module 2: UnderstandingAdult Learning
In this Module, we will:
• Explore the principles of adult learning
• Discuss the learning cycle
• Learn how to apply different learning
methods
• Learn how to establish a learning climate
• Discuss ways to deal with difficult trainees
49. Principles ofAdult Learning
• We learn to do by doing.
• We have five senses.
• We learn when we are ready to learn.
• We make connections.
• We learn one thing at a time.
• We learn more rapidly when results are satisfying to us.
• We need to understand what we learn.
• We develop skill through practice.
• We differ from one another in abilities and background.
• Choose four of these principles and brainstorm how you
might incorporate each into a time management workshop.
51. Learning Methods
•Lecturing is not the way most people
prefer to learn. We learn best by doing.
•Reuse a good design.
•Research published designs that you
can modify to suit your training needs.
•Network and read.
53. Establishing a Learning Climate
• Warmth and professionalism
• Color and sound
• Define the expectations
• Establish clear goals
• Use motivation and rewards
• Some things have to be unlearned
• Use group dynamics
54. Dealing with the Difficult
• Since training involves people, it makes sense to prepare
for behavior that can derail your training plan.
• The behaviors often are the result of frustration, boredom,
or personality characteristics that are well beyond your
scope of delivering training.
55. Dealing with the Difficult
• Not every disruptive behavior will be present in every course
that you deliver.
• It is the behavior that is disruptive, not the person. Don’t make
it personal to them, and don’t take their poor behavior
personally yourself.
• In dealing with unwanted behaviors, you must consider why the
participant is behaving in this way as you also decide how you
will respond.
56. Dealing with the Difficult
Common types of difficult behavior:
•Jester
•Cynic
•Indifferent
•Talker
•Whisperer
57. Summary
• Adults come to training with knowledge and a
preferred style of learning new information.
• Four-step learning cycle of behaviors and
events.
• Introduced several learning methods that can
be applied to a training session, including case
studies, role plays, online learning, and games.
• Discussed how to establish a learning climate.
• Five difficult behaviors: jester, cynic, indifferent,
talker, whisperer.
58. Review Questions
1. What are the four steps to the learning cycle?
2. Describe two methods you might use to
conduct a workshop in first aid, and explain
why you would use them over other methods.
3. What are five behaviors that can disrupt a
training session?
4. How can you use group dynamics to establish
a learning climate?
5. What are two important factors when it comes
to dealing with difficult behavior?
59. Training التدريب
الجزء هذا في نتعلم ها
•Identify your trainees المتدربين علي التعرف
•Conduct a needs analysis تحليل عمل
تدريبية احتياجات
•Write learning objectives التعلم اهداف كتابة
•Research, write, and test a program
التدريبي البرنامج اختبار و عمل و البحث مهارات
63. To Conduct Effective TNA , You have
to identify تدريبية احتياجات لتحليل تصل لكي
تعرف آن يجب فعال
•The objectives of the
organization
•المؤسسة أهداف
64. • Gaps between what employees currently know and what
they need to learn
• الفجواتفي المتدربين او الموظفين يعرفه ما بين
• يتعلموه ان يحتاجون ما و الحالي الوقت
•
65. • Training that is required المطلوب التدريب.
• Training that would be nice to have اإلضافي التدريب(توفر عند
الوقت)
• When training may not be needed, or is not the right
approach للمشكلة حال ليس التدريب يكون عندما
67. • Isolate the problem. المشكلة اعزل.
• Consult with appropriate stakeholders and assess the
effect the problem is having on the organization. استشير
المؤسسة علي المشكلة تأثير لمعرفة المسئولين
• Evaluate options and set up an action plan that meets
organizational needs, and assemble the support that you
need. و المؤسسة احتياجات تفي عمل خطة اصنع و المطروحة االختيارات قيم
المطلوب الدعم بتجميع قم
79. البيع مهارات لكورس برنامج محتوي لعمل مثالSelling Skills
• 1) learning objectives ١)التدريب اهداف.
•
• By the end of the training , the trainees will be able to
increase the sales 10 %
• بمقدار مبيعاته زيادة علي قادر المتدرب سيكون التدريب بنهاية١٠٪
85. العلمية المادة تحديد عندWriting your program.
•Keep the quantity of content at a moderate
level.
•
• معقول مستوي في المحتوي كمية تكون آن يجب(لقدرة
التدريب وقت و المتدربين)
86. • Use appropriate resource of information
• للمعلومات بها موثوق مصادر أستخدم
• Fact Vs Opinion
• Is important for creative thinking and effective
learning .
87. • Use relevant information
• التدريب بمحتوي عالقة لها معلومات استخدم
88. •Use practical and updated information not outdated or a
part of a fad
•من ليست قديمة معلومات تعليم من أحذر و عصرية و عملية معلومات استخدماسبة
الحالي للوقت.
91. Summary
• Identify target audience to complete a needs
analysis.
• Objective statements can focus a session plan.
• Session plan should contain learning objectives,
target audience, prerequisites, methodology, time
frame, and materials.
• When writing program, keep the quantity of content at
a moderate level and use appropriate resources.
• Carefully consider supporting materials (student
guides, handouts, slides).
• Should test a program before rolling it out.
100. VisualAids
• Light colors are hard to see. Try to use black
or blue fonts.
• Sans-serif fonts like Arial are easier to read.
Script and serif fonts are harder to read.
• Text size 12 is too small to read.
• Text size 24 or larger is ideal.
• Make sure pictures and animations aren't’t
distracting.
101. Presentation Tips
• Your participants will forgive many things, but lack of
preparation is not one of them.
• Make sure that you know your material well .
• لك يغفرون سوف التدريب في المشاركينآيلكن و شيءيغف لن التحضير عدمر
• جدا جيدا مادتك بتحضير قم لذلك
102. • Prepare for an emergency. للطوارئ اإلمكان قدر علي جاهز كن
• Remember food and drinks. الشرب و االكل تذكر
104. • Make sure questions are distributed evenly
throughout the group.
• علي الصعوبة مستوي نفس و الكمية بنفس اسئلتك وزع
بالتساوي الحاضرين
105. • Avoid vague questions; questions need to relate to the training.
• بالتدريب صلة ذات تكون ان يجب اسئلتك كل الغامضة األسئلة تجنب
• Avoid questions that could lead to confession that will make
your participants uncomfortable.
• تجنبآيبعدها الراحة بعدم يشعرون قد و بشيء يدلو المشاركين تجعل قد اسئلة
106. Common types of questions:
استخدامها و الشائعة األسئلة أنواع
111. Managing Questions andAnswers
Responding to Answers األسئلة مع التجاوب
• Acknowledge every contribution that a participant
makes.
• المتدربين من مشاركة كل شجع
112. • Respond to answers immediately, even though you may
have to defer the answer.
• اإلجابة تغير ها لو حتي الحال في اإلجابات مع .تجاوب
113. • Congratulate correct answers professionally. Be careful to
be positive and not condescending.
• الصحيحة اجابتهم علي المشاركين هنئ
• محبط تكن وال إيجابي كن دائما
114. • Correct misperceptions and wrong answers as they occur.
• المشاركين عند الخاطئ الفهم و الخاطئة اإلجابات صحح
115. • Point out the merits even in wrong answers.
•الخاطئة اإلجابات في حتي المزايا اظهر
116. Scheduling Breaks
• There are some great introductory exercises which can
allow stragglers متلكئ to join in as they arrive.
• For Example
• Stretching Exercise
•
• Find ten things in common between
• you and your colleague .
117. • If you have an activity that involves reading, writing, or
study tasks, arranging them before a break can be a good
strategy.
118. • In order to be fair to participants, always make sure that
you give them an adequate amount of time for a break.
119. Scheduling Breaks
• If you happen to be providing training in a conference
centre or training school and there are several sessions
going on at one time, it may not be effective to have all
rooms break at the same time.
• Using washrooms can slow
• down a break if you have lots of
• people and not enough bathroom stalls.
120. Evaluations التقييم.
Evaluating learning is a key component. عنصر التقييم
التعليم عناصر من جدا هام
• A trainer must evaluate the learning in order to
know whether the objectives آالهداف have been
met.
• ؟ ال آم التدريب اهداف حققنا هل يظهر التقييم
121. • Evaluation is essential to demonstrate that an
organization is using their training resources
appropriately.
• ؟ فعالة بطريقة ميزانيتها و مواردها المؤسسة تستغل هل
122. • Trainees need to know that they will be able to transfer
the learning back to their jobs effectively.
• بفاعلية لوظيفتهم تعلموه ما لنقل قدرتهم لمعرفة يحتاجوا المتدربين
123. • A trainer needs to know if they have provided appropriate
and meaningful experiences and material.
• للمتدربين معني ذو و مناسبة خبرات قدم ما إذا لمعرفة يحتاج المدرب
125. •Reaction: The way trainees react to training
•Learning: Knowledge, skills, and attitudes
(KSAs) that trainees gain from the training
•Behavior: How the new KSAs are applied on
the job
•Results: The impact that the change in KSAs
have on the organization
127. Workshop Title: _____________________ Date: _____________________ Workshop Instructor: _____________________
Please rate the following items on a scale of one to ten, with one being abysmal, five being acceptable, and ten being perfect.
WORKSHOP ROOM 1 2 3 4 5 6 7 8 9 10
Comments:
WORKSHOP FACILITIES 1 2 3 4 5 6 7 8 9 10
Comments:
INSTRUCTOR KNOWLEDGE 1 2 3 4 5 6 7 8 9 10
Comments:
INTERACTIVITY OF WORKSHOP 1 2 3 4 5 6 7 8 9 10
Comments:
Would you recommend this course to others? Why or why not?
Other thoughts you would like to share?
Evaluation Form
129. 1) GAMES ARE ENGAGING .
• It's quite evident that people are more likely to gain the
skills and knowledge they need to succeed when they're
interested in learning.
Editor's Notes
Egg, Chicken, Dinosaur
This is a fun, quick game designed to get participants energized and introduced to each other.
The goal of this game is to work your way up by beating other players at Rock, Scissors, Paper, to the position of king or queen.
Everyone starts out as an egg. You find another egg and play Rock, Scissors, Paper. The winner "grows" into a chicken who finds another chicken to play against. Whoever wins this match "grows" into a dinosaur. The loser returns to being an egg.
Once a dinosaur you must find another dinosaur to play against. If you lose, you step down to a chicken. The next step is becoming a prince or princess, which of course means playing against another prince or princess. If you win, you become a king or queen and stand off to the side. If you lose, you return to a dinosaur. The game is played until there is one egg, chicken, dinosaur, and prince. All other players will be kings or queens.
The fun in all this? Eggs waddle on the ground in a little ball; chickens walk and squat while flapping their wings and clucking; and dinosaurs roar standing up. Princes and princesses prance around holding an imaginary scepter, while kings and queens stand off to the side victoriously.
We do not have to behave like comedians to make training fun. Using fun activities allows a trainer to remain genuine, rather than having to force comedy onto the training.
Being honest will actually enable Tony to connect to his participants much more effectively than he could have by lying. Participants will not be impressed by his lack or preparation, but they will appreciate his honesty.
Eyes, eyebrows, and mouth send out the signals that can make a world of difference.
People who smile are happier than those who don't. Smiling releases a chemical in your brain that makes you feel good. It's a great way to establish a rapport with listeners.
Eye contact helps you carry your message to each person in the audience. It builds trust.
Learn to speak with your hands. Draw lines in the air, make a point, count on your fingers, and emphasize length and width.
Work on appearing sincere and comfortable.
Let your hands do what they want to do, as long as they don't get in your pockets, fiddle with an object, or make obscene gestures to your audience.
Your body posture affects your emotions and how you feel determines your posture. If you are confident, happy and ready, your body will show it.
If it is true that only about 7% of what a person actually says is heard (the words themselves), 55% of understanding comes from non-verbal cues (gestures, facial expressions, posture, use of space) and 38% comes through voice quality, have you ever stopped to think about what your body is saying compared to your words? Think of how your non-verbal cues and voice quality are supporting what you actually say. You can also use non-verbal cues to read when your trainees are confused, when someone has a thought or question to share, and when it might be a good time to take a break.
Although years of reading mystery stories sometimes lead people to save the main point for last, that tactic is disastrous for adult learning experiences. The only time you should consider saving the recommendation or conclusion for the last is if the audience will not give your point of view a fair hearing. In that case, you may need to build your case argument-by-argument until the group has no choice but to accept your conclusion. In such a situation, first discuss the arguments that provoke the least controversy. If your presentation focuses on an evaluation of various alternatives, the best order is either from most to least advantageous or from least to most controversial.
Additional ways of fostering a readiness to learn include the following:
Positive encouragement
You can build trust and interest in the subject by encouraging trainees to learn and to share their understanding. You are also responsible for encouraging them to take risks. As a result, your training atmosphere must assure them that there will be no concerns or repercussions stemming from their attempts to learn the material. That means when someone answers your question or completes a task, you respond in a positive way (“Great work Joe, your knots are excellent”) and even when improvements are needed, you encourage them in a professional way (“Great attempt Joe, I can see the first two steps are perfect. If you look at it this way (demonstrate), perhaps you will find it easier to achieve the third step.”)
Involve individuals
Adults learn best by doing, so your training must include opportunities for participation. This also helps to strengthen rapport between the trainer and trainees, and between the trainees (particularly important when you are training groups that work together).
Highlight common areas
When trainees know that the trainer has had similar experiences to them, it helps to improve communication and buy in to the training. During your introduction or throughout the training process, share similar experiences and how you overcame them. For example, if you are introducing trainees to new equipment, you might explain how your own previous experience relates. “I remember when we were setting up a network in an office of 15 people, and we all needed to use the same printer. People would pick up their printing and not notice until later that they had someone else’s stuff in the middle of their stack. One of my co-workers came up with a great solution that eliminated the problem. If you have ideas about how to streamline this process, please write them down so that we can go over them at the break and see what will best work for your work team.”
Participants in a session like this will also have ideas about nurturing the readiness to learn, which you can record on a flipchart.
Good communicators use body language, listening, and questioning techniques to enhance their message, and to deliver it effectively.
P=Purpose: What am I trying to accomplish? What is my objective in making this presentation? What will be the end result?
A=Audience: For whom am I presenting? (Notice that this is for whom and not to whom.)
F=Format: How will I do it? In deciding which points to talk about first, keep in mind that:
E=Evidence: What will convince my group?
O=Organization: Based on your knowledge and analysis of your audience, and your objective for preparing training for this audience, choose an organizational plan that best meets your needs. Some examples include chronological order, problem and solution, current situation and proposed situations, inductive/deductive reasoning, pros and cons, decision making patterns and bad news patterns.
3. Humility (or being humble) is an aspect of serving the people I train, rather than simply delivering content.
4. Correct answer is C, any time the chance presents itself. We can start nurturing a readiness to learn the moment that the training is scheduled by contacting participants or their managers. Ideally, this contact would take place well before the session actually takes place. When early contact is not available, then trainers can take advantage of nurturing that readiness to learn any time that the chance presents itself.
5. Genuine is being real, being you, and not pretending to be someone or something else. Being genuine, or authentic, means that we are who we are during training, just as we are in other areas of our life and work.
As an exercise, you could divide the class into groups of three to five participants. Ask them to review the basic principles above and generate two supporting points for each statement. You can complete the first statement with/for the group to get them started. Give them about 10 minutes to complete the exercise, and then debrief with them afterwards.
We learn to do by doing.
Adults learn and retain information when they have the chance to try out new things during a training session.
Adults can be turned off when the trainer stands at the front of the room and talks all day.
Give trainees something practical to do with the information they have just heard. (For example, have them fill in their planner for the next month, or clean out their briefcase in a time management or organizational workshop.)
We have five senses.
We get impressions through our senses, so combine verbal explanations with written instructions, illustrations, or an object they can taste touch or smell. (Example: In addition to verbal suggestions on time management, provide written materials or perhaps demonstrate the proper technique for filing. You could also show the group a video as another visual stimulation.)
Can you imagine trying to learn CPR without the opportunity to practice compressions in order to restore someone’s heartbeat?
We learn when we are ready to learn.
If possible, train when there is a need for a particular skill, and help trainees understand how this learning can help them in their job, their career, or their interpersonal life. (Example: Learning to use time to our advantage is an essential skill if we juggle a job and a home, or if our job is demanding. Most of us have things we would like to do if we could find the time.)
We make connections.
We tie new learning to what we already know. Try to make connections between what they are presently doing or saying, and how they should behave differently after the training. (Example: Ask them to identify how they handle calls or e-mail now and help them work through a different way of handling these to save time. Ask them where they feel they are not using their time effectively and work from that starting point.)
We learn one thing at a time.
Trainers must watch that they don’t rush through things too quickly, or give them too much to absorb at one time. After each learning point it is a good idea to give people a chance to ask questions, to do an exercise to cement their understanding, or to let them practice what they have just learned. (Example: Make sure trainees completely understand how to de-clutter their office before you move on to talk about using a planner.)
Many trainers try to include too much content in their training. Having extra content that participants can take away and review at their own pace is perfectly fine. Don’t try to include so much that your trainees are left overwhelmed with the speed of the day and have not retained anything.
We learn more rapidly when results are satisfying to us.
Praise your trainees when they do well at even a small thing. Never ridicule them in front of others. Don’t put people in positions where they might feel humiliated or threatened. (Example: Often just filling in a planner, or setting up a telephone list of often called numbers, can be a satisfying thing.)
We need to understand what we learn.
It may not be enough to just ask, “Is this clear?” or, “Do you understand?” However, if we break learning into small chunks, give trainees opportunities to practice, and check back with them to see if we have been clear, they have a better chance of understanding. (Example: A case study or a skill-building exercise based on learning to say “no” may be appropriate for time management.)
We develop skill through practice.
Always provide opportunities for trainees to practice the skill they are learning, in a non-threatening environment. (This is not always possible in a classroom setting, such as in our time management example. However, giving them a garbage bag and a workplace assignment can help)
We differ from one another in abilities and background.
We learn differently and we have different talents. We may be better with figures than we are with words, or we may have never had the opportunity to pick up a common skill. Respect these differences. They can become a great source of creativity within the group. Create an atmosphere where people are comfortable sharing their ideas. You too may learn some time-saving techniques from classroom discussions.
This figure outlines four basic steps that many adult learners go through in the learning process. Note that the experiences build upon one another to create a richer background for the learner.
Events that we are involved in…lead us to reflect and collect information about what happened…lets us develop ideas about the way things are or should be…which leads to decisions about what to do and how to do it, which leads back to Step 1.
Demonstration (so that participants have an opportunity to observe the proper techniques) and simulation (so that participants have an opportunity to try out their skills in as close to real life situation as possible). Case study, role play, or guided teaching are not effective ways to learn first aid. Adult learners need to practice their new skills rather than just learn the theory. Learning is better transferred to real situations when they have the chance to practice in situations they can relate to (as in a simulation) as opposed to a role play where the situation is created by someone else who may not know the circumstances where the first aid techniques will be applied. Guided teaching would consist of a lot of questions, whereas first aid is a hands-on subject where there is some theory but far more practical application that is needed.
Jester, cynic, indifferent, talker, whisperer.
Adults respond well to learning from one another even more than they do a trainer. A trainer can facilitate a learning situation (create the environment, share common goals, stimulate feedback) while participants actually learn from one another. Using group dynamics, the trainer could have the group establish the training rules for the day. The trainer could also have trainees that arrive a bit early assist with registration, direct people to their seats on time, ensure that trainees have a felt pen to write their name on a tent card or name badge, and so on.
Not every disruptive behavior will be present in every course that you deliver. It is the behavior that is disruptive, not the person. Don’t make it personal to them, and don’t take their poor behavior personally yourself.
Energizer: Freeze Frame
Ask participants them to stand and spread out so that each person has space to move freely. Explain that we’re going to perform a quick activity to get us energized for the rest of the course.
Explain that you, the trainer, will read off items. After you read each item, the group will have 10 seconds to freeze in that pose. Then, you will read another title.
Here is a list of statue titles. Feel free to add your own!
Little Bo Peep
Rock Star
Stressed at Work
The Stork
Hunting Tiger
Trapeze Walker
Angry Parent
Welcome Home
Ride on a Turbulent Airplane
Lion Tamer
It may be helpful at this time to emphasize that most companies will only want the highest priorities (the ‘need to knows’) included in training. Many adults, however, especially more concrete thinkers, like to have more information than you will have time for in a training program. They will appreciate your efforts to include supplementary information with your training materials, such as a recommended reading list or appendix.
When is Training Not Appropriate?
When there are problems within an organization, the first answer may be to offer training to staff. When staff are bickering and fighting, we may want to offer training in anger management or conflict resolution. When a new process or tool is introduced, we offer skills training.
Whether the training focus is knowledge, skills, or attitude (collectively known as KSAs), training may be the best approach. However, there are other factors that can lead to sub-optimal performance on the job.
When these issues are present, training is not going to resolve the problem.
Unclear feedback or unclear performance expectations. If people do not understand what they are required to do, how will they meet the objectives?
Lack of resources (tools, materials, equipment) needed to do the job.
A poor match between the employee’s skills and the job requirements.
Factors stemming from illness or injury, such as pain, depression, symptoms of stress or decreased ability to cope.
This topic explains the necessary elements of objective writing and there is an exercise at the end of the section. The preferred approach for this section is that you introduce it briefly, putting emphasis on the types of objectives and the list of verbs. Following this you could move directly into the exercise, allowing trainees to spend the majority of the time working through the information in their groups and getting familiar with crafting the wording of the objectives. This will also give you enough time to circulate among the small groups and assist with wording, and depending on the size of the group, to bring the discussion back to the larger group and debrief the experience with them.
You may want to divide the class into smaller groups and then bring participants back together to discuss the different groups’ answers and record answers on flip chart paper. You may hear some of the following responses.
Where to look for information:
Professional or industry associations
Colleges and companies who offer courses in similar areas
Community experts who speak or write on the subject
The Internet (with caution to carefully review the information that is located)
Libraries for text books, journals, and professional magazine or research reports
Mentors or experts within your own company and within the industry
Workshop, conference, and trade show papers and information
Managers, executives, and front-line workers
To clarify information that is relevant:
Ask questions of the authors, senior people who work in the field, and advisors
Use your research time to look for articles and information that challenges assumptions and then compare it with what you have found or with what your own assumptions are
Use your professional judgment
Speak with managers and senior leaders of your organization
If there is time, you can turn this session into an interactive group discussion. Ask participants to name programs, products, or inventions that are tested prior to being available to the general public. Ideas: telephones, light bulbs, makeup, chemical cleaners, new fabrics, cars, computer programs.
Ask participants what the advantages and disadvantages to testing are. Note the responses on flip chart paper.
Next, discuss some ways that training could be tested. Note ideas on flip chart paper. Possible answers include: focus groups, practicing parts of the program (such as games) with colleagues or supervisors, or setting up the program where it will be delivered and delivering it to an empty room to assess timing.
PowerPoint slides are often used in training and can be a valuable tool when used properly. Use this slide to demonstrate the importance of proper size, fonts, and colors.
Finding someone who can get you what you need on time can be challenging at 6 AM, so you should prepare an emergency kit with key items. Always carry an extra extension cord and a large supply of duct tape in your kit. Tape the cord securely to the floor so that no one trips over it. Include a small emergency kit that includes band aids, safety pins, tampons or pads for female participants (it happens!) facial tissues, and the direct phone number for the meeting planner or AV person that can help you during the day. For you personally, include a bottle of water in case there is none in the room and you develop a coughing fit, and men and women should also carry some kind of lip balm because training rooms can be very dry. Female trainers should also include a pair of extra pantyhose and a bottle of clear nail polish to repair any small tears.
You can design questions that are training questions (and therefore develop understanding) or testing questions (which evaluate understanding).
Adult learners will excuse themselves from your sessions outside of break time according to their own needs, so if you want to reduce interruptions, you must allow adequate time for breaks.