This document outlines a technology-enabled soft skills training program for employees. It includes 21 modules covering topics like communication, grammar, language skills, body language, goal setting, team building, and stress management. Each module ranges from 30 minutes to 1 hour and combines presentations, activities, quizzes and role plays. The goal is to help employees improve their soft skills like communication, time management and adaptability through an engaging, hands-on learning experience.
Soft skills are the essential for any successful business. Effective communication is the key to all good relationships. Organizational skills, problem solving strategies, change management, great presentation abilities, effective leadership skills, and running results oriented meetings; all make one a valuable team member.
Soft skills are the essential for any successful business. Effective communication is the key to all good relationships. Organizational skills, problem solving strategies, change management, great presentation abilities, effective leadership skills, and running results oriented meetings; all make one a valuable team member.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
An introduction to soft skills and its usage in real world.
Can be used for students and for corporate training programs.
What are soft skills and the importance of soft skills are well explained.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
About our soft skills, why they important, The impact of soft skills, Relationship Maintenance, Who needs Soft skills, Which Soft skills Now wanted, Communication Triangle, Questions, Definition of soft skills
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
12 Conflict Resolution Tips for Excellent Customer ServiceTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to resolve customer conflict by delivering excellent customer service.
www.talkdesk.com/request-demo
Have you ever found yourself bleary-eyed and strung out from too much coffee and too little sleep after pulling an "all nighter" right before the big biology test? If you are a full-time student, you have a full-time job. You may not think of school as a job but consider this. You typically have 12-15 or more hours of class per week. In addition, you are expected to put in about 2 hours of preparation and production outside of class for each hour in class. This means that your work week is at least 36 to 45 hours long. This is a full-time occupation. In "Time Management for College Students," we will give you some guidelines to help you better manage your time.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
An introduction to soft skills and its usage in real world.
Can be used for students and for corporate training programs.
What are soft skills and the importance of soft skills are well explained.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
About our soft skills, why they important, The impact of soft skills, Relationship Maintenance, Who needs Soft skills, Which Soft skills Now wanted, Communication Triangle, Questions, Definition of soft skills
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
12 Conflict Resolution Tips for Excellent Customer ServiceTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to resolve customer conflict by delivering excellent customer service.
www.talkdesk.com/request-demo
Have you ever found yourself bleary-eyed and strung out from too much coffee and too little sleep after pulling an "all nighter" right before the big biology test? If you are a full-time student, you have a full-time job. You may not think of school as a job but consider this. You typically have 12-15 or more hours of class per week. In addition, you are expected to put in about 2 hours of preparation and production outside of class for each hour in class. This means that your work week is at least 36 to 45 hours long. This is a full-time occupation. In "Time Management for College Students," we will give you some guidelines to help you better manage your time.
Time Management PowerPoint Slides include topics such as: time wasting culprits and eliminating them, strategizing for time management, techniques of organization, prioritizing, to-do lists, scheduling tips and guidelines, 9 ways to handle drop-in visitors, how to say no responsibly, 5 tips to stop procrastination, managing crisis, 10 ways to clear your desk, controlling paper, 9 techniques to control telephone interruptions, how to's and much more.
Six Traditional Training MethodsLearning ObjectivesAfter readi.docxwhitneyleman54422
Six Traditional Training Methods
Learning Objectives
After reading this chapter, you should be able to:
· ■ Describe the purposes, procedures, strengths, and limitations of the following training methods:
· ■ Lectures, lecture/discussions, and demonstrations;
· ■ Games and simulations; and
· ■ On-the-job training (OJT).
· ■ Describe the types of learning objectives for which each method is most suited.
· ■ Identify the various audiovisual (AV) options and their strengths and weaknesses.
CASE INSURING TRAINING SUCCESS AT FARMERS1
Farmers Insurance has developed a strategic plan to support company growth, productivity and leadership. A cornerstone to this plan is intensive training. While the depth and scope of all the training programs is far too much to list here we can provide a summary of their approach to providing more immersive and extensive learning opportunities for their employees. The key seems to be blending a variety of methods and delivery systems that are aligned with the goals of the program (which are tied to the strategic plan), and the needs of the potential trainees.
Most of the programs blend instructor-led and online training modules, with coaching sessions. They can also include reading and self-study components. Instructor-led classroom activities contain the typical lectures and discussions, but are interspersed with hands on activities such as role-plays, role modeling, case analysis, and business games.
The use of technical innovation doesn’t stop with online systems. Farmers has a new 58,000-square-foot campus in Grand Rapids, MI, where they incorporate technology into the classroom experience. Multiple projection surfaces allowing a 360-degree view of the materials being presented combine with interactive whiteboards that allow trainers to move the “front of the room” to the center middle of the training space. Tablets (such as iPads) are used not only in remote locations, but also in the classroom. They are used to disseminate handouts, exercise instructions, and the like. Videos are also downloaded to the trainee for things like immediate feedback of skill practice sessions, as well as storage and replay of training videos.
OVERVIEW OF THE CHAPTER
This chapter provides a basic understanding of traditional training methods in terms of their strengths and limitations related to cost, suitable learning objectives, and other factors related to their effectiveness. In Chapter 7, we will discuss the same issues as they relate to electronic training. Most of the methods discussed in this chapter would be delivered via the classroom. A recent survey of more than 400 companies across all major industries shows that instructor led, classroom training is the most frequent mode of delivery. When the instructor is either on-line or live, this accounts for about 70 percent of the training being delivered. About 60 percent of this (or 42 percent of the total) occurs with a live instructor.2
MATCHING METHODS WITH OUTCOMES
The mat.
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
2. TRAINING -
MODULES
HOUR - 1/2 SOFT SKILLS INDUCTION / ORIENTATION
HOUR - ½ ICE BREAKER SESSION ( SELF INTRO, EGO
MANAGEMENT)
HOUR - 1/2 COMMUNICATION SKILLS AT WORK
HOUR - 1 GRAMMAR ( BRUSH UP) + TENSES ( BRUSH UP )
HOUR - 1/2 ACTIVITY ON TENSES ( QUIZ/ROLE PLAY)
HOUR - 1 LANGUAGE SKILLS ( PRONUNCIATION, PHONETICS)
HOUR - 1/2 ACTIVITY ON LANUAGE SKILLS
HOUR - 1 BODY LANGUAGE
HOUR - 1 ACTIVITY ON BL(ROLE PLAY,CELEBRITY MOCK
INTERVIEW)
HOUR - 1/2 INDIANISM ( MTI )
HOUR - 1/2 GOAL SETTING
3. TRAINING -
MODULES
HOUR - 1 DRAFTING SKILLS – FORMAL/INFORMAL MAILS
HOUR - 1 TEAM BUILDING & TEAM WORK
HOUR - 1/2 ACTIVITY ON TEAM BUILDING/ TEAM WORK
HOUR - 1/2 ORGANISATIONAL BEHAVIOUR + CULTURE
HOUR - 1 ETIQUETTES ( BUSINESS, SOCIAL, TELEPHONE
ETC)
HOUR - 1 CHANGE MANAGEMENT ( PPT)
HOUR - 1 STRESS MANAGEMENT ( PPT)
HOUR - 1 LEADERSHIP MANAGEMENT ( PPT)
HOUR - 1 ANGER MANAGEMENT (PPT)
HOUR - 1 TIME MANAGEMENT (PPT )
HOUR - 1 ASSESSMENT
4. SOFT SKILLS
INDUCTION
1. Gauge knowledge on Hard skills,
Comm. skills and Soft Skills.
2. E Q – Emotional Intelligence
Quotient.
3. Top 60 Soft Skills one should
possess.
4. Hard Skills Vs Soft Skills.
5. Why Soft Skills is the need of the
hour?
INCLUDES -
5. Ice breaker
Ice breaker is a session to create a
friendly environment with the candidates
to bring out a two way communication
bridge instead of one way.
The
session
may
include
Self
Introduc5on
and
Ego
management
topics
respec5vely.
Acts
as
a
pla<orm
to
connect
the
candidates
to
the
content.
6. Communication skills at work
This
session
will
give
a
3-‐Dimensional
approach
to
improve
the
comm.
skills
at
workplace.
The workplace is no different. Experts tell
us that 70–80 percent of our working
time is spent in some kind of
communication. We’re reading and
writing memos, listening to our
coworkers, or having one-to-one
conversations with our supervisors. An
estimated 85 percent of our success in
business is determined by our
communication skills.
7. GRAMMAR
This session helps the candidates to
recap the basic grammar concepts and
TENSES.
The session may be presented in a PPT
for the better understanding.
After the brush up, the session is
followed by an activity either role play or
quiz.
8. phonetics
To improve pronunciation Skills .
This session helps the individual to
know and improve the pronunciation
of English letters which includes :
Vowels ( Sounds)
Consonants ( Sounds)
9. 1. Creativity
2. Simulation
3. Anticipation
4. Situational Vocabulary
5. Clichéd Words / Phrases
6. Interaction In English
Activity - ROLE PLAY
To help communicate better in English
10. body language
1. Dress sense & Physical
appearance.
2. Sitting , Walking & Standing
Postures.
3. Gestures, Body movements,
Expressions.
4. Hand shakes.
5. Emotions & Behavior etc.
INCLUDES -
11. indianisms
Indianisms are speech errors caused when we
translate directly from the mother tongue into
English. Direct translation often leads to mis-
communication. When translating directly
from the primary language to English, the
context could be lost and the consequences
could be disastrous!
This session helps the native speakers to
overcome the MTI.
12. goal setting
Provides a tool for assessment
Encourages objective appraisals
Improves employee performance
Sense of accomplishment
Increased employee morale
Provides direction
13. drafting skills
1. Tips on drafting formal/informal
letters.
2. Drafting E-mails.
3. Common Mistakes in drafting.
4. 4 Cs of successful drafting.
5. Sequencing of Ideas.
INCLUDES -
14. team management
1. Team Building concepts
2. Process of Team Work.
3. Stages in Team management.
4. Objective.
5. Result.
INCLUDES -
15. organizational behavior
1. Organizational Culture.
3. Work place etiquettes.
3. Stress management.
4. Change Management
(ASSERTIVENESS )
5. Anger Management etc.
INCLUDES -
16. etiquettes
Etiquette is a qualifying
characteristic in a person to be
socially pleasing and is an
important part of one’s personality
as etiquettes reflect grooming and
finesse.
1. General
Manners – Demeanor – Conduct
2. At Public Places
3. At Formal Gatherings
4. Telephone Etqt.
5. E-mail Etqt.
6. Social Etqt.
17. change management
If you want to be the pioneer
always…. CHANGE is inevitable .
This session will give an idea to the
individual about the ways of tackling
change and implementing it in the
organization a better growth.
It will also give an insight on
Assertiveness
Attitude etc
18. stress management
This session includes :
Identification of stress factors.
Effects of stress.
Techniques to overcome stress.
19. anger management
Anger is part of life — no less than
memory, happiness, and compassion.
No one chooses to be angry. Anger is
a reaction that’s built into your
nervous system. In fact, anger is one
of the first emotions mothers
recognize
in their newborn infants. So, it’s never
too early to start anger management.
This session will give the individual
about Anger its effect and managing it
at workplace.
20. Time management
Time and energy management
can make you more
productive and reduce your
stress level.
This session will bring out the
techniques for managing the
time at workplace