This document outlines a technology-enabled soft skills training program for employees. It includes 21 modules covering topics like communication, grammar, language skills, body language, goal setting, team building, and stress management. Each module ranges from 30 minutes to 1 hour and combines presentations, activities, quizzes and role plays. The goal is to help employees improve their soft skills like communication, time management and adaptability through an engaging, hands-on learning experience.

1. 2015
TECHNOLOGY ENABLED SOFT SKILL
TRAINING
EMPLOYEES’ MODULES

2. TRAINING -
MODULES
HOUR - 1/2 SOFT SKILLS INDUCTION / ORIENTATION
HOUR - ½ ICE BREAKER SESSION ( SELF INTRO, EGO
MANAGEMENT)
HOUR - 1/2 COMMUNICATION SKILLS AT WORK
HOUR - 1 GRAMMAR ( BRUSH UP) + TENSES ( BRUSH UP )
HOUR - 1/2 ACTIVITY ON TENSES ( QUIZ/ROLE PLAY)
HOUR - 1 LANGUAGE SKILLS ( PRONUNCIATION, PHONETICS)
HOUR - 1/2 ACTIVITY ON LANUAGE SKILLS
HOUR - 1 BODY LANGUAGE
HOUR - 1 ACTIVITY ON BL(ROLE PLAY,CELEBRITY MOCK
INTERVIEW)
HOUR - 1/2 INDIANISM ( MTI )
HOUR - 1/2 GOAL SETTING

3. TRAINING -
MODULES
HOUR - 1 DRAFTING SKILLS – FORMAL/INFORMAL MAILS
HOUR - 1 TEAM BUILDING & TEAM WORK
HOUR - 1/2 ACTIVITY ON TEAM BUILDING/ TEAM WORK
HOUR - 1/2 ORGANISATIONAL BEHAVIOUR + CULTURE
HOUR - 1 ETIQUETTES ( BUSINESS, SOCIAL, TELEPHONE
ETC)
HOUR - 1 CHANGE MANAGEMENT ( PPT)
HOUR - 1 STRESS MANAGEMENT ( PPT)
HOUR - 1 LEADERSHIP MANAGEMENT ( PPT)
HOUR - 1 ANGER MANAGEMENT (PPT)
HOUR - 1 TIME MANAGEMENT (PPT )
HOUR - 1 ASSESSMENT

4. SOFT SKILLS
INDUCTION
1. Gauge knowledge on Hard skills,
Comm. skills and Soft Skills.
2. E Q – Emotional Intelligence
Quotient.
3. Top 60 Soft Skills one should
possess.
4. Hard Skills Vs Soft Skills.
5. Why Soft Skills is the need of the
hour?
INCLUDES -

5. Ice breaker
Ice breaker is a session to create a
friendly environment with the candidates
to bring out a two way communication
bridge instead of one way.
The
session
may
include
Self
Introduc5on
and
Ego
management
topics
respec5vely.
Acts
as
a
pla<orm
to
connect
the
candidates
to
the
content.

6. Communication skills at work
This
session
will
give
a
3-­‐Dimensional
approach
to
improve
the
comm.
skills
at
workplace.
The workplace is no different. Experts tell
us that 70–80 percent of our working
time is spent in some kind of
communication. We’re reading and
writing memos, listening to our
coworkers, or having one-to-one
conversations with our supervisors. An
estimated 85 percent of our success in
business is determined by our
communication skills.

7. GRAMMAR
This session helps the candidates to
recap the basic grammar concepts and
TENSES.
The session may be presented in a PPT
for the better understanding.
After the brush up, the session is
followed by an activity either role play or
quiz.

8. phonetics
To improve pronunciation Skills .
This session helps the individual to
know and improve the pronunciation
of English letters which includes :
Vowels ( Sounds)
Consonants ( Sounds)

9. 1. Creativity
2. Simulation
3. Anticipation
4. Situational Vocabulary
5. Clichéd Words / Phrases
6. Interaction In English
Activity - ROLE PLAY
To help communicate better in English

10. body language
1. Dress sense & Physical
appearance.
2. Sitting , Walking & Standing
Postures.
3. Gestures, Body movements,
Expressions.
4. Hand shakes.
5. Emotions & Behavior etc.
INCLUDES -

11. indianisms
Indianisms are speech errors caused when we
translate directly from the mother tongue into
English. Direct translation often leads to mis-
communication. When translating directly
from the primary language to English, the
context could be lost and the consequences
could be disastrous!
This session helps the native speakers to
overcome the MTI.

12. goal setting
Provides a tool for assessment
Encourages objective appraisals
Improves employee performance
Sense of accomplishment
Increased employee morale
Provides direction

13. drafting skills
1. Tips on drafting formal/informal
letters.
2. Drafting E-mails.
3. Common Mistakes in drafting.
4. 4 Cs of successful drafting.
5. Sequencing of Ideas.
INCLUDES -

14. team management
1. Team Building concepts
2. Process of Team Work.
3. Stages in Team management.
4. Objective.
5. Result.
INCLUDES -

15. organizational behavior
1. Organizational Culture.
3. Work place etiquettes.
3. Stress management.
4. Change Management
(ASSERTIVENESS )
5. Anger Management etc.
INCLUDES -

16. etiquettes
Etiquette is a qualifying
characteristic in a person to be
socially pleasing and is an
important part of one’s personality
as etiquettes reflect grooming and
finesse.
1. General
Manners – Demeanor – Conduct
2. At Public Places
3. At Formal Gatherings
4. Telephone Etqt.
5. E-mail Etqt.
6. Social Etqt.

17. change management
If you want to be the pioneer
always…. CHANGE is inevitable .
This session will give an idea to the
individual about the ways of tackling
change and implementing it in the
organization a better growth.
It will also give an insight on
Assertiveness
Attitude etc

18. stress management
This session includes :
Identification of stress factors.
Effects of stress.
Techniques to overcome stress.

19. anger management
Anger is part of life — no less than
memory, happiness, and compassion.
No one chooses to be angry. Anger is
a reaction that’s built into your
nervous system. In fact, anger is one
of the first emotions mothers
recognize
in their newborn infants. So, it’s never
too early to start anger management.
This session will give the individual
about Anger its effect and managing it
at workplace.

20. Time management
Time and energy management
can make you more
productive and reduce your
stress level.
This session will bring out the
techniques for managing the
time at workplace

21. ASSESSMENT
This session involves assessing the
individual on the training sessions
conducted so far.