Why are companies more than ever outsourcing their call center and telephone answering services? What is the difference between a high-end contact center and a cookie cutter? What are the benefits of outsourcing your telephone answering services? www.SureCallCC.com

1. Telephone Answering Service
8 REASONS TO USE A

2. SAVE MONEY
1. Up to 70% direct savings from in-house!
As the great recession hit and
then oil prices dropped,
companies are more and more
outsourcing their phone
answering services simply
because it makes economic
sense.

3. 2.
- Outsourcing your telephone answering services is scalable
- Never worry about training, churn rate, or more office space

4. 3. Never miss a call
- How much business are you losing
because of voicemail?
- Less than 1% of people that get a live
person will hang-up
- 50% to 75% of people that get a
voicemail will hang-up
- Call centers make sure your customers
talk to a person 24/7 365

5. 4.NATURAL DISASTERS
- High end contact centers have robust disaster
recovery systems with backup generators, multiple
telephone ports, and remote agents
- Even if your business is in an emergency
situation from a natural disaster like a tornado or a
flood, your customers will still be taken care of

6. Detailed Reports
and Analysis
5.
- For outbound campaigns easily track your ROI
and conversion rates
- Learn how to improve products and services by
listening into agent calls
- See important statistics like average talk time,
hold time, and abandon rate
- Customized reports of important information
for your business

7. 6. Increase Revenue
- Perfected sales scripts that never
forget to cross-sell or up-sell
- Calls are never missed
- Can create outbound sales and
lead generation campaigns

8. 7.Improved Customer Satisfaction
- Dynamic scripts ensure your customers are being
helped consistently and proactively
- No matter your business’ size or scope, a contact
center ensures your company is presented as reputable
and professional

9. 8. FOCUS ON CORE BUSINESS
Why waste human resources for
processes that can be systemized
and outsourced?
Focus on your core business and
let telephone answering services
take the stress off your back

10. But not all answering services are the same.
Some do not have: redundancy plans, reporting, highly
trained agents, customized services, web portals, English
as a first-language agents, and competitive rates.

11. - SureCall is a contact center based in Calgary, Canada
- All of our agents live within North America
- Our technological innovation and personalized service is
unmatched in the industry
- We have won the Award of Distinction and Excellence for contact
centers 22 years consecutively

12. Services we offer include:
- Virtual reception
- Email management
- Worker monitoring
- IT support
- Order taking
- Email management
- WebChat
- Emergency response
- Warranty tracking
... and much more

13. Come check us out!
www.SureCallCC.com