Asian Global Creation Phils. Inc. is an experienced Philippine-based contact center that provides inbound and outbound call center services, as well as back office support services. They have over 100 trained agents and specialize in processes like customer service, sales, technical support and more. They aim to help businesses reduce costs while delivering exceptional quality service and have the tools and capacity to create customized solutions for clients.

1. Email us : info@a-g-creation.com
Call us : PH: 032-5208324
AU: 1-800-81-6710
US: 1-866-344-1465
Fax : 1-714-464-4555
Address : 11th
Floor JY IT Center 3, Salinas Drive cor. Gorordo Ave., Lahug, Cebu City, 6000 Philippines
Website : http://www.agc-phils.com

2. We are an experienced Philippine based Contact Center that has the
capacity and the tools to help you with your business needs, reduce your
operational cost while providing you with an exceptional quality service
suited to your business.
We specialize in Inbound processes (Customer Service or Sales),
Outbound calls, Sales, Telemarketing, Billing, Technical Support, Live
Chat support, Virtual Assistance and Back Office Support, such as Web
Developing and Office Support.
We have more than 100 experienced and trained agents who will act as
your external representative taking calls. Or, for your own outbound sales
function to either satisfy your current customer base, and increase your
revenue by Cold Calling, Generating Qualified Leads, and or Setting
Qualified Appointments.
We will help you create a quality, custom designed campaign that
produces results at an affordable price.

3. Being a Japanese Owned and managed company, we abide by the same
principles the Japanese work culture carefully observes and that is
Discipline. Also Datsuzoku, which means thinking out of the box and seek
perfection.
We take great pride in the quality work that we do, that is why we can
offer you nothing but the BEST.

4. Cebu City is now the world’s number one emerging global outsourcing
destination based on the latest survey made by Global Services-Tholons
Study, a reputable magazine in the Information Technology or “IT” world.
Cebu bested other 50 emerging outsourcing cities in the world, that
include Shanghai and Beijing in China; Ho Chi Minh City in Vietnam;
Krakow in Poland; Kolkata, India; and Cairo, Egypt.
“The world’s biggest outsourcing companies are now looking at Cebu.
Cebu is the 2nd largest city and fastest growing economy in the
Philippines.
US$ 722.53M revenue from outsourcing in 2009.
95,000 graduates annually in the region.
5 - 7% savings in labor cost versus Manila NCR.
Sixty-five (65) major BPOs currently located in Cebu City in 2010
according to the Department of Trade and Industry.

5. 1800816710

6. Our mandate is to pursue global opportunities with key aligned
competencies in call center planning and management while delivering
our professional repeatable sustainable successful results to our clients
and partners.

7. Customer Satisfaction
Best Service for Partners
Quality Management
Efficiency
First Call Resolution
High Performance and Productivity
Standard Operating Procedures

9. EASY TO USE - offers a user-friendly customer care center management interface. Running on a
Windows7, Wizard-driven, point-and-click interface is provided to make it easy for you to
manage your business.
SKILL-BASED CALL ROUTING CAPABILITY - Skill-based call routing enables your customer
calls to be routed directly to the agent best qualified to help. Offer flexible call routing to define
how calls are handled and treated on an individual call basis.
INTEGRATED REAL-TIME DISPLAYS - provides integrated real-time displays highlighting agent,
skill-set and Call Center summary information.
COMPREHENSIVE MANAGEMENT REPORTS - Schedule your reports at a time that suits you
best. AGC can also schedule and define reports.
COMPUTER TELEPHONY INTEGRATION (CTI) – Server’s integration capabilities includes the
ability to integrate with voice processing systems and computer applications.
FLEXIBILITY TO GROW - is scalable and flexible, handling up to 500 active agents. Our server
allows you to easily expand your business as your business grows.

10. Asian Global Creation Phils., Inc. maintains a consistent high
level of service quality, we constantly monitor the performance
of our individual call center/contact center representatives via
Key Performance Indicators and Metrics.
A considerable amount of resources is spent towards training
our agents to meet these parameters.

11. Asian Global Creation Phils. Inc. has gained experience and
brought best practices to various processes in the verticals
serviced.
We provide a wide array of inbound call center services,
outbound call center services, and back-office services to
clients in the financial services, insurance, technology,
telecom, retail, travel, health and supplements, and hospitality
verticals and many more.

14. Our primary objective is to provide world class call center
services at affordable rates.
We possess high quality representatives, and have a solid
infrastructure in place, inclusive of executives, project
managers, floor managers and staff to meet your budget needs
and project goals.

15. 11th Floor JY Square IT Center 3, Salinas Drive cor. Gorordo
Ave., Lahug, Cebu City, 6000 Philippines
Call us at 1-866-344-1465
FAX NUMBER: 1-714-464-4555
Learn more about our services: http://www.agc-phils.com