IVR stands for Interactive Voice Response. A technology that allows a computer to interact with humans using voice and tones input via a keypad. Here are the 6 features startups should know to have successful business stories.

1. TOP 6 FEATURES OF
IVR SOLUTIONS
FOR STARTUPS

2. WHAT IS IVR?
IVR stands for Interactive Voice
Response. It is a technology that allows
a computer to interact with humans
using voice and numeric inputs.

3. LET’S GET STARTED
WITH THE FEATURES

4. It's not just about the calls you have
answered, with IVR you also get
notified of the calls that are missed by
your agents. This helps your business
to keep track of every approaching
lead or customer.
#1
MISSED CALL
TRACKING

5. #2
AUTOMATED CALL
RECORDING
Every call your business receives gets
automatically recorded for quality
assessment. Listening to these
recordings helps business to monitor
their agents as well as understand
customer's expectations.

6. #3
PERSONALIZATION
With the help of text-to-speech and
multi-language support feature in the
IVR system, a business can personalise
their messages for the customers.
These personalised greetings help
your business to attract more number
of customers.

7. #4
ADMIN PORTAL
IVR's admin portal helps you to customise
IVR system as per your business
requirements. Through this portal, you
can also create and extract multiple agent
reports to keep track of agent's
performance.

8. #5
CALL FORWARDING
With call forwarding, a business can
ensure to answer every customer call.
If an agent is unable to answer
customer's call, then the call
automatically gets forwarded to
another extension.

9. #6
UNLIMITED CHANNELS
With unlimited channels, businesses
can answer to a large number of calls
simultaneously. This increases the
chance of lead conversion as no caller
is left unattended.

10. ABOUT US
Servetel is a leading cloud
telephony service provider for
businesses in India.
We offer services like Toll-free numbers,
Click to Call , IVR , Virtual Number, Bulk
SMS and Missed Call Services.
To know more, get in touch with us at 1800-11-3333, 1800-103-6989

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