Fusion Global Business Solutions provides rapid task automation and self-service fulfillment automation services using a data-led approach and outcomes-based service methodology. They have over 20 years of experience in automation and work with global enterprises across several industries to deliver significant value through reducing costs, improving service quality and customer satisfaction. Their rapid task automation service uses underlying service management data to target automation investments in areas that have the largest impact in reducing manual work and costs.

1. Fusion Global Business Solutions
+31655150624
Hans.crenauiterwijk@fusiongbs.com
www.fusiongbs.com
Rapid Task Automation
Self-Service Fulfilment Automation Why Fusion
Fusion Global Business Solutions has over
20 years of combined expertise in Rapid
Task Automation, with a skilled staff that
understands how to leverage the
technologies to address the desired
business outcomes using our own
maturity-based service practice and
methodologies.
Data-led Approach
Using our unique AI capability to analyse
and prioritise self-service and automation
candidates, coupled with the world
leading Robotic Process Automation
provider and BMC’s Digital Workplace self-
service, we have worked with many global
enterprises across the banking, telco,
central government, health, and retail
sectors, delivering significant value.
Outcome Based Service Methodology
Using our Outcomes Based Services
methodology we expedite the delivery of
the desired business outcomes; we use
proven techniques that adapt to the level
of process maturity required to improve
service quality and customer satisfaction
while reducing costs.
The pace of digital transformation is
accelerating across mid to large
enterprises, requiring businesses to
embed automation into their processes so
much higher volumes of digital
transactions can be supported, seamlessly
and at a moment’s notice.
This requires IT organisations to rapidly
adopt technology that can help automate
end-to-end quickly and with minimal
impact.
Fusion’s unique Rapid Task Automation
service uses the underlying Service
Management data to target automation
investment in areas that have the largest
impact in the shortest amount of time.
Coupled with Fusion’s pre-packed
automation bots and self-service
catalogue, organisations can deploy off
the shelf automation very quickly and cost
effectively.
Why Now
Digital organizations thrive on the benefits of agility. They are quick to innovate, quick to bring
products to market, quick to fail and quick to succeed. Service management needs to support
this business agility whilst providing the framework to reduce the risk of failures.
And to enable consumers access to such services, self-service channels of choice, in a
requestable and repeatable fashion are created. Generally, the aim is to have as many services
as possible via self-service. However, self-service adoption will remain low and customer
experience will be impacted heavily should the fulfilment processes supporting these channels
continue to rely on manual activities.
Business Outcome
Increased Business Agility
Enable rapid change in order
to satisfying the business
timelines.
Reduce Cost
Reduce high-cost and low-
value manual activity.
Improved Process
Performance and Accuracy
Increase process throughput
and eliminate manual error.
Desired State
Current Situation
Automation supports rapid
business change
• Faster fulfilment
• Increased demand can be
met by offloading manual
error prone respective work
Lack of automation impacting
business agility
• Slow to respond due to staff
capacity
• Error prone manual
repetitive, tedious tasks
• Inability to meet service levels
and business expectations
• Costly to scale workforce to
meet demand
Difficult to automate end-to-end
processes
• High risk/cost of reengineering
existing systems
• Investment not optimised to impact
business
• Isolated processes / broken
workflows
• Error prone manual tedious tasks
(swivel chair)
Siloed efforts and unclear
priorities for automation
• No correlation between investment
and significant impact on business
• Difficult to maintain and update scripts
• Technology debt increasing
Consistent approach across enterprise
drives mass automation
• Automation investment targets business
priorities
• Technology agnostic automation eliminating
the need for large scale systems integration
Improved customer experience
through end-to-end automation
• Relieve employees from
repetitive, tedious tasks
permitting to focus on the most
productive and strategic activities
• Consistent service quality
Rapid Task Automation combines Fusion's unique AI analysis with the leading
Automation Anywhere RPA to accelerate delivery and adoption of automation in the
digital enterprise.
Rapid Task Automation