Top 10 Learnings to Getting to $20m ARR -- While Still Keeping NPS at 50+"

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Nicolas Dessaigne (CEO & Founder, Algolia) at SaaStr Annual 2018 If you hire the right people and empower them, magic will happen. In this session, Nicolas will share 5 important learnings on his journey to reaching $20M ARR while keeping customer satisfaction high. He'll focus on the importance of people and how the team is key in addressing challenges during a high-growth stage.

Business

Top 5 Learnings to Getting to $20m ARR
While Still Keeping NPS at 50+
Nicolas Dessaigne
Co-founder & CEO

Algolia
57
Data centers
1B+
Searches / day
Offices
Regions
4500+
Customers
180+
Employees
100+
Countries

$20M ARR crossed in Q4 2017
2016
2014
2017

Net Promoter Score (NPS)
How likely are you to recommend [COMPANY] to a friend or colleague?

Empower the team
Be humbleOver
communicate
CareDon’t lower
the bar

If you hire the right people and
empower them, magic will happen

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