Chaz Rippl Resume
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Chaz T. Rippl has over 5 years of experience in client service roles, specializing in project management, account management, software implementation, and data entry. They are currently a Client Service Representative at Warehouse Specialists, Inc, where they have implemented new policies and systems to improve communication with customers. Previously, they held similar client service positions at companies like Time Warner Cable, Aerotek/Pitney Bowes, Cellaris, and West Business Services.
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Chaz Rippl Resume
- 1. CHAZ T. RIPPL 920-37 8-567 2 | Rippl257 @gmail.com | https://www.linkedin.com/pub/chaz-rippl/b9/37 9/20b CLIENT SERVICE REPRESENTATIVE Creative and business-savvy Client Service Representative with 5 years of progressive experience across a broad range of business strategies and diverse industry segments. Proven ability to combine vision, on-the-go decision making, creativity, and strong business acumen with well-developed project management and leadership qualities to support customer restructuring, new product introduction, and new software implementing, positioning companies and products for success. Areas of expertise include: - Project Management - Corporate Communication - Team Building/Leadership - Account Management - Invoicing - Data Entry - Software Implementing - Multiple Data Systems/SAP PROFESSI ONAL EXPERI ENCE WAREHOUSE SPECIALISTS, INC 2014 - Present Client Service Representative Hired to establish and continue effective communications between Warehouse Specialists, INC and the customer. Established new policies and effective communication methods and implemented new software. Managed customer’s accounts, inventory in stock, inbound and outbound loads, and monthly invoicing. Key Contributions: - Implemented new policies and customer systems to more effectively communicate. - Handle multiple customer accounts, questions, and problem solving while being efficient and accurate while displaying great customer service. - Served as a face of the organization, participating in conference calls and meeting with clients. TIME WARNER CABLE Customer Service Representative 2012-2014 Recruited to provide exceptional customer service, problem shooting, and selling/upgrading services. I improved, helped, and managed policies in place to advance in your role. Multi- tasked between 5 customer systems, two POS systems, and 3-4 trouble shooting programs. Key Contributions: - Was recognized and awarded by leadership for having outstanding customer service. - Was recognized and awarded by leadership for having more thanexception metrics and overall ratings.
- 2. - Took on role as advisor to peer’s on my team. AEROTEK/PITNEY BOWES 2011-2012 Inside Sales/Customer Service Representative Joined as an Inside Sales Representative to renew existing customers contracts, sign up new customers, and ones with the competition. Worked with multiply software systems, data entry, and invoicing for existing customers. Helped trained new and existing employee’s as new policies were set in place. Key Contributions: - Integrated new policies to work more effectively. - Handled the customer through every stage, from the beginning to end. “One stop ship.” - Signed on new business and kept existing business. CELLARIS 2010-2011 Manger Hired on as Sales Representative, but was promoted to Manager a month later. Oversaw about 12 employees. Ordered inventory and updated inventory. Implemented new guidelines and polices for selling and customer service. Helped introduce a new POS system, and train other employee’s and managers. Key Contributions: - Implemented new guidelines and selling techniques. - 3 consecutive months of achieving monthly quota. WEST BUSINESS SERVICES 2008-2010 Customer Service Representative Joined as a customer service representative on the detergent team. Took inbound calls from customers dealing with problem solving, damage product, and faulty product. Multi-tasked between 6 different systems and email correspondence. Key Contributions: - Was in top 10 of my team for metrics. - Trained new employee’s and was shadowed due to great work ethic. EDUCAT I ON AND T ECHNI CAL PROFI CI ENCI ES Xavier High School Appleton, WI 3.50 GPA 2004-2008 Technical Skills: Adobe, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, HTML, Outlook, POS systems, Sales Force, RightNow (Oracle), Enterprise (Oracle), Data Entry, Illustrator, and Coral Draw.