Pamela C. Wash has over 15 years of experience in office management and administration. She currently serves as the Office Manager for Chesterfield Physical Therapy Inc., where she oversees all office operations, directly manages a staff of 7, and has improved efficiency and reduced accounts receivable and staff costs. Previously, she held roles in student recruitment, front office management of a psychology practice, and hospital accounts receivable. Wash holds a Bachelor of Science degree in Psychology from Virginia Commonwealth University.
1. Pamela C. Wash
13707 Cedar Creek Road
Chesterfield, VA 23838
804-306-5515
pdcrews76@yahoo.com
Professional Experience
Office Manager - Chesterfield Physical Therapy Inc. 2003 – Present
Chesterfield, VA
Responsible for directing all office duties, including management of accounts receivables
Bill 500 claims per month or about $800,000 per year
Directly manage a staff of 7 and indirectly, an additional 3
Promoted from Receptionist to Office Manager within 9 months
Improved efficiency in office procedures, resulting in a 50% decrease in front office staff /
payroll
Reduced outstanding accounts receivable significantly
Create operational, financial, and marketing reports that allow the business to monitor
performance and implement necessary change to remain competitive
Adept in use of MS Office and other, specialized accounting software (eg., PTOS, and
Allscripts Payerpath)
Enrollment Counselor - Institute of Professional Development 2001 – 2003
Chesterfield, VA
Recruited and interviewed candidates for Averett University's Graduate and Professional
Studies programs
Guided qualified candidates through the admissions process, including placement testing,
sourcing transcripts, and financial aid application
Assisted admitted students in working with various college departments including accounting,
student services, financial aid, and the registrar’s office for initial registration
Psychology Assistant - Joseph A. Sanford and Associates 2000 - 2001
Richmond, VA
Managed the front office of the psychology practice including insurance and patient billing
Administered and scored neuropsychological tests under the supervision of a Licensed Clinical
Psychologist
Account Specialist - Focused Healthcare Strategies 1999 – 2000
Richmond, VA
Specialized in assisting local hospitals collect payment on unresolved claims
Education:
Bachelor of Science in Psychology, Virginia Commonwealth University, May 1999