Tinesha Smith has over 9 years of experience in human resources and customer service roles in both the private sector and United States Navy. She possesses strong skills in data management, payroll, benefits administration, records management, and administrative support. Currently pursuing a Bachelor's degree in Psychology, Smith aims to leverage her military, private sector, and educational experience into a career in human resources.

1. TINESHA SMITH
1434 East 88th
347.794.3672
Tineshasmith1@gmail.com
PROFESSIONAL SUMMARY
Human Resource Professional and military veteran offering over 9 years’ experience influencing human resource teams and
outcomes in the private sector and United States Navy. Accomplished measurable results while leading teams in a diversity
environment where customer service was essential to business operations. Possess a comprehensive background in record
management, payroll, and mail management derived from domestic and global operations. Career supported by current pursuit
of Bachelors of Science in Psychology.
 Data Management  Problem Solving/Resolution  Customer Service
 Payroll/Benefits
 Administrative Support
 Travel Administration
 Calendar Management
 Communication/Organization
 Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Customer Service
0Liaised between management and non-management employees; positively influenced employees to improve performance
and meet performance objectives
 Provided assistance to customers, answered questions, concerns, and provided conflict resolution when appropriate;
explained products, services and pricing structure to customers
 Operated telephone switchboard to answer, screen, and forward calls; provided requested information, took messages
and scheduled appointments
 Maintained records of contacts, accounts, and orders; entered orders and processed payment utilizing information
provided by customer
 Managed correspondence including call and/or composed letter to follow up initial sales contacts
Mail Handling Operations/ Records Management
 Prepared register and certified mail for dispatch; established mail delivery routes and managed distribution processes
 Reviewed and edited correspondence prior to release and submission for executive’s signature
 Managed confidential and classified information including 5000 personnel records; logged and filed all classified
documents in accordance with US Navy policies and procedures
Human Resources
 Maintained and processed all payroll actions include merit increases, promotions, bonuses and pay adjustments;
ensured all transactions were properly recorded in personnel financial records
 Trained over 10 personnel in the proper processing of pay and pay entitlements
 Compiled and prepared reports and documents pertaining to human resource actions such as performance
evaluations, awards, and personnel actions
 Processed, verified, and maintained personnel related documentation regarding staffing, recruitment, training,
grievances, performance evaluations, and employee’s leave of absences
WORK EXPERIENCE
Customer Service Manager, Alpine Access, Brooklyn, NY, 2012-2013
Human Resource Generalist/Mail Clerk, US Navy, Various Locations, 2003-2011
EDUCATION/CERTIFICATIONS
Candidate, Associate in Homeland Security, ICDC College, Anticipated Graduation January 2016
Candidate, Bachelors of Science in Psychology, Ashford University, Anticipated Graduation May 2016