The document discusses a breakfast briefing held by Capgemini, Intel and MIT on conversational commerce, with various speakers presenting on topics such as the technology behind conversational interfaces, the business operations required to support conversational commerce, and the need for standards in open conversational commerce to ensure it is device-agnostic and brand-neutral. The presentation concludes with a discussion of next steps to further the development of conversational commerce through pilot projects, workshops, and the formation of a standards organization.
Capgemini Leads Digital Transformation for One of the World's Largest RetailersCapgemini
Read how one of the world's largest retailers defined its digital
transformation journey to gain greater customer insights and build a better in-store experience.
Cloud Enabled Transformation In InsuranceCapgemini
Immature capabilities and growing market disruptors are compelling insurers to act swiftly and become fully customer centric. According to the World Insurance Report 2015 less than 30% of customers are having positive customer experiences globally forcing Insurers to reinvent their ability to deliver positive customer experience across the entire customer journey.
Capgemini's ACEs (All Channel Experience) for Insurance is built on Salesforce the leading CRM platform to help insurers improve their core capabilities and enrich customer experiences regardless of customer channel or device preferences.
Find out how Cloud-Enabled Transformation in Insurance from Capgemini and Salesforce is a faster and less disruptive way for insurers to rapidly evolve digital capabilities to achieve customer experiences that leave your customers wanting more!
Your cognitive future in retail industryTero Angeria
Cognitive + retail = the future
Welcome to the age of cognitive computing, where intelligent machines simulate human brain capabilities to help solve society’s most vexing problems. For retail,cognitive computing has already arrived, and its potential to transform the industry is enormous. Cognitive systems are driving more personalized
shopping experiences and helping unearth customer trends. Our research reveals that retail leaders globally are poised to embrace this groundbreaking technology more holistically and, by doing so, will redefine the future in retail.
The document discusses artificial intelligence (AI) and Capgemini's approach to AI. It provides examples of how AI can be applied in different industries and business functions. It also outlines Capgemini's AI platform, principles, and offerings. Capgemini aims to help clients implement impactful and scalable AI solutions through a combination of technology, services, and ecosystem partnerships.
Open Enrollment 2020: Case Study and Trends ReportWayne Wall
This document provides a summary report of open enrollment communication campaigns from 2020. It analyzes engagement results from nearly 200 employers that targeted approximately 750,000 employees. On average, campaigns saw a 72% employee engagement rate and 76% when using decision support tools. The report also breaks down results by industry and provides best practices for open enrollment communications, including using focused messaging, decision support tools, customized and mobile-friendly content, and active enrollment promotion. It analyzes the use of digital postcards, videos, and calls to action among successful campaigns.
AIA Present iPOS tablet toolkit at Transform 2015 ConferenceThe Digital Insurer
AIA are possibly the global leader in their use of tablet toolkits at the point of sale for life insurance. This short presentation gives a status update. Visit The Digital Insurer for more informaiton on the use of tablet toolkits in insurance and to join our community of professionals who are interested in the digital transformation of insurance
Capgemini Leads Digital Transformation for One of the World's Largest RetailersCapgemini
Read how one of the world's largest retailers defined its digital
transformation journey to gain greater customer insights and build a better in-store experience.
Cloud Enabled Transformation In InsuranceCapgemini
Immature capabilities and growing market disruptors are compelling insurers to act swiftly and become fully customer centric. According to the World Insurance Report 2015 less than 30% of customers are having positive customer experiences globally forcing Insurers to reinvent their ability to deliver positive customer experience across the entire customer journey.
Capgemini's ACEs (All Channel Experience) for Insurance is built on Salesforce the leading CRM platform to help insurers improve their core capabilities and enrich customer experiences regardless of customer channel or device preferences.
Find out how Cloud-Enabled Transformation in Insurance from Capgemini and Salesforce is a faster and less disruptive way for insurers to rapidly evolve digital capabilities to achieve customer experiences that leave your customers wanting more!
Your cognitive future in retail industryTero Angeria
Cognitive + retail = the future
Welcome to the age of cognitive computing, where intelligent machines simulate human brain capabilities to help solve society’s most vexing problems. For retail,cognitive computing has already arrived, and its potential to transform the industry is enormous. Cognitive systems are driving more personalized
shopping experiences and helping unearth customer trends. Our research reveals that retail leaders globally are poised to embrace this groundbreaking technology more holistically and, by doing so, will redefine the future in retail.
The document discusses artificial intelligence (AI) and Capgemini's approach to AI. It provides examples of how AI can be applied in different industries and business functions. It also outlines Capgemini's AI platform, principles, and offerings. Capgemini aims to help clients implement impactful and scalable AI solutions through a combination of technology, services, and ecosystem partnerships.
Open Enrollment 2020: Case Study and Trends ReportWayne Wall
This document provides a summary report of open enrollment communication campaigns from 2020. It analyzes engagement results from nearly 200 employers that targeted approximately 750,000 employees. On average, campaigns saw a 72% employee engagement rate and 76% when using decision support tools. The report also breaks down results by industry and provides best practices for open enrollment communications, including using focused messaging, decision support tools, customized and mobile-friendly content, and active enrollment promotion. It analyzes the use of digital postcards, videos, and calls to action among successful campaigns.
AIA Present iPOS tablet toolkit at Transform 2015 ConferenceThe Digital Insurer
AIA are possibly the global leader in their use of tablet toolkits at the point of sale for life insurance. This short presentation gives a status update. Visit The Digital Insurer for more informaiton on the use of tablet toolkits in insurance and to join our community of professionals who are interested in the digital transformation of insurance
IBM analyzes the opportunities and challenges for media companies adopting cloud computing. Cloud computing allows media companies to develop new ways to quickly deliver personalized content across multiple devices while potentially reducing costs. However, security, performance, and integration issues are concerns that could prevent some media executives from adopting cloud solutions. The paper provides recommendations to help media companies strategically leverage cloud computing to enhance their digital supply chains.
Connected Autonomous Planning: a continuous touchless model enabling an agile...Capgemini
Phil Davies, Head of Consumer Products, Retail and Distribution, Capgemini Invent and Michael McCullough, Supply Chain Lead, Capgemini US discussed “How using Intelligent Automation drives a step change in planning effectiveness and efficiency” at Kinexions 2019, the annual destination for users and supply chain innovators to showcase how to accelerate innovation, shorten time-to-value and maximize competitive advantage.
Capgemini’s Connected Autonomous Planning is a holistic approach to develop touchless planning solutions that creates a more easily automated, agile and responsive supply chain to support the needs of the future consumer and channels.
Telco Paper by Blueocean Market IntelligenceCourse5i
At Blueocean, we are committed to work with large telecom providers who want to go for omnichannel experience for their end consumers.
To learn more about our Digital Customer Experience solution and how it can integrate with your existing technology infrastructure, go through this Short Paper on Telco Industry Solutioning.
This document discusses the rise of conversational banking through messaging apps and artificial intelligence. It notes that messaging apps are now the preferred way for customers, especially millennials, to interact with companies. Advances in AI mean that chatbots can take over repetitive customer service tasks. The document argues that conversational banking allows banks to combine messaging, AI, personalization and data to provide low-cost, personalized service that meets modern customer expectations. It provides tips for banks looking to implement conversational banking, such as recruiting talent, understanding technology, protecting user privacy and taking a hybrid approach using both AI and human agents.
In a world of digital disruption, how ready are Swiss companies to face the digital challenge? Accenture assessed the digital maturity of the largest Swiss companies and industries and offers insights into how to seize the digital opportunity.
A heavy machinery manufacturer was experiencing challenges like process errors and lengthy manual tasks in its supply chain operations. With the help of Automation Anywhere's robotic process automation (RPA) solution implemented by EY, the company was able to automate key processes, achieving a 29% productivity increase and eliminating errors during a six-month pilot program. Seeing the benefits, the company plans to expand the RPA system to more of its global operations functions to further increase efficiency and reduce costs.
Digital Transformation - What it Means & Why it MattersNet at Work
The webinar discussed digital transformation strategies to increase sales effectiveness, reduce operational costs, and improve customer service. Digital transformation uses technology to reshape customer engagement, build loyalty, and lower costs. Examples showed how CRM solutions can automate scheduling, dispatching, and work order management to increase billable time for technicians at a service company and generate new sales opportunities from customer data for a HVAC supplier. The presentation concluded by asking how current processes may need to change to serve emerging customer bases and leverage social media and machine learning.
This thought-piece discusses how established companies can manage the duality dilemma triggered by the coexistence of new digital offerings and legacy products, and provides expert insights into how a common set of core capabilities can accelerate the digital transformation journey ahead.
The document discusses programmatic omnichannel in the new data-driven age from 2018-2020. It covers several topics including:
1. Big data and connected data, audience and customer profiles, and digital components.
2. Digital transformation, including programmatic advertising, demand-side platforms, data management platforms, and customer data platforms.
3. Omnichannel strategies involving stores, ecommerce, multichannel, cross-channel and fully integrated omnichannel experiences.
4. The importance of data-driven marketing, sales technology, digital business intelligence, and artificial intelligence.
This document provides an overview of FintechOS, a company that provides financial technology solutions to help companies personalize, automate, and transform their digital offerings. Some key points:
- FintechOS works with over 40 global clients and has helped onboard over $85 billion in assets. They are expanding their offices globally.
- Their technology allows companies to build powerful, personalized digital products and customer experiences quickly using a no-code platform.
- They have pre-built apps and solutions available through an Innovation Studio and App Store.
- Case studies show how their technology helped clients like banks and insurers digitize processes, reduce time-to-market, and improve the customer experience.
Banking trends for 2016 include increasing disruption of banks from new technologies, especially in payment services. To drive innovation and counter threats, banks are investing in new technologies, partnering with fintech companies, and improving security systems. They are also leveraging digital technologies, cloud services, analytics, and distributed ledger technology to enhance customer experience and reduce costs. Additionally, banks are transforming legacy systems, fully integrating risk management and compliance practices, and embracing financial inclusion to ensure business growth.
Cognitive computing enables new ways of understanding vast amounts of structured and unstructured data. This document discusses how cognitive systems can be applied across industries to enhance customer experience by discovering new insights, making evidence-based recommendations, and engaging with customers in natural language. It provides examples of how cognitive computing is being used in healthcare to help oncologists develop personalized treatment plans, in banking to power virtual assistants and fraud detection, and in retail to better understand customers and guide personalized shopping experiences. The document argues that cognitive systems can augment existing analytics and software solutions to continuously learn from new data and interactions.
This document discusses new realities in collaborative business between consumer goods companies and retailers. It notes that consumers now demand more transparency and accountability. The Consumer Goods Forum brings together 400+ companies to address these issues. They are working on initiatives like consumer engagement principles to build trust with consumers and evolve toward value networks organized around consumer needs. Digital technologies will enable new forms of collaboration between companies in areas like product transparency, last-mile delivery, and consumer engagement. Companies that master both digital capabilities and transformation management can increase profits and market valuation.
Putting the Experience in Digital Customer ExperienceCognizant
As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and monetize customers in the modern world. However, only a miniscule number of companies believe their customers’ current digital experience qualifies as “excellent,” our primary research reveals.
The document discusses how cloud computing can help transform the banking industry. It notes that customers now demand more convenience and control, and banks face challenges like increased competition and regulatory pressures. Cloud computing offers banks opportunities to develop new customer experiences, enable collaboration, improve speed to market, and increase efficiency. Examples are provided of how cloud solutions have helped a mortgage company improve customer satisfaction while reducing costs and increasing revenues. The document argues that cloud computing allows banks to reinvent their business models and operations in order to better serve customers and drive growth.
The Future of the Contact Center: Key Predictions for 2019Calabrio
With every new year comes an opportunity for businesses to surprise and delight customers. And 2019 will be no different. Companies will continue to look for ways to engage customers during every touchpoint on their journey and, in the process, will become wiser to their changing and growing demands. However, in the coming year, it’s imperative that businesses adapt to show customers that they are, in fact, listening. When businesses find the right balance between people and technology, expand how they view data, listen to their customers and meet them wherever they are—they will succeed
IBM analyzes the opportunities and challenges for media companies adopting cloud computing. Cloud computing allows media companies to develop new ways to quickly deliver personalized content across multiple devices while potentially reducing costs. However, security, performance, and integration issues are concerns that could prevent some media executives from adopting cloud solutions. The paper provides recommendations to help media companies strategically leverage cloud computing to enhance their digital supply chains.
Connected Autonomous Planning: a continuous touchless model enabling an agile...Capgemini
Phil Davies, Head of Consumer Products, Retail and Distribution, Capgemini Invent and Michael McCullough, Supply Chain Lead, Capgemini US discussed “How using Intelligent Automation drives a step change in planning effectiveness and efficiency” at Kinexions 2019, the annual destination for users and supply chain innovators to showcase how to accelerate innovation, shorten time-to-value and maximize competitive advantage.
Capgemini’s Connected Autonomous Planning is a holistic approach to develop touchless planning solutions that creates a more easily automated, agile and responsive supply chain to support the needs of the future consumer and channels.
Telco Paper by Blueocean Market IntelligenceCourse5i
At Blueocean, we are committed to work with large telecom providers who want to go for omnichannel experience for their end consumers.
To learn more about our Digital Customer Experience solution and how it can integrate with your existing technology infrastructure, go through this Short Paper on Telco Industry Solutioning.
This document discusses the rise of conversational banking through messaging apps and artificial intelligence. It notes that messaging apps are now the preferred way for customers, especially millennials, to interact with companies. Advances in AI mean that chatbots can take over repetitive customer service tasks. The document argues that conversational banking allows banks to combine messaging, AI, personalization and data to provide low-cost, personalized service that meets modern customer expectations. It provides tips for banks looking to implement conversational banking, such as recruiting talent, understanding technology, protecting user privacy and taking a hybrid approach using both AI and human agents.
In a world of digital disruption, how ready are Swiss companies to face the digital challenge? Accenture assessed the digital maturity of the largest Swiss companies and industries and offers insights into how to seize the digital opportunity.
A heavy machinery manufacturer was experiencing challenges like process errors and lengthy manual tasks in its supply chain operations. With the help of Automation Anywhere's robotic process automation (RPA) solution implemented by EY, the company was able to automate key processes, achieving a 29% productivity increase and eliminating errors during a six-month pilot program. Seeing the benefits, the company plans to expand the RPA system to more of its global operations functions to further increase efficiency and reduce costs.
Digital Transformation - What it Means & Why it MattersNet at Work
The webinar discussed digital transformation strategies to increase sales effectiveness, reduce operational costs, and improve customer service. Digital transformation uses technology to reshape customer engagement, build loyalty, and lower costs. Examples showed how CRM solutions can automate scheduling, dispatching, and work order management to increase billable time for technicians at a service company and generate new sales opportunities from customer data for a HVAC supplier. The presentation concluded by asking how current processes may need to change to serve emerging customer bases and leverage social media and machine learning.
This thought-piece discusses how established companies can manage the duality dilemma triggered by the coexistence of new digital offerings and legacy products, and provides expert insights into how a common set of core capabilities can accelerate the digital transformation journey ahead.
The document discusses programmatic omnichannel in the new data-driven age from 2018-2020. It covers several topics including:
1. Big data and connected data, audience and customer profiles, and digital components.
2. Digital transformation, including programmatic advertising, demand-side platforms, data management platforms, and customer data platforms.
3. Omnichannel strategies involving stores, ecommerce, multichannel, cross-channel and fully integrated omnichannel experiences.
4. The importance of data-driven marketing, sales technology, digital business intelligence, and artificial intelligence.
This document provides an overview of FintechOS, a company that provides financial technology solutions to help companies personalize, automate, and transform their digital offerings. Some key points:
- FintechOS works with over 40 global clients and has helped onboard over $85 billion in assets. They are expanding their offices globally.
- Their technology allows companies to build powerful, personalized digital products and customer experiences quickly using a no-code platform.
- They have pre-built apps and solutions available through an Innovation Studio and App Store.
- Case studies show how their technology helped clients like banks and insurers digitize processes, reduce time-to-market, and improve the customer experience.
Banking trends for 2016 include increasing disruption of banks from new technologies, especially in payment services. To drive innovation and counter threats, banks are investing in new technologies, partnering with fintech companies, and improving security systems. They are also leveraging digital technologies, cloud services, analytics, and distributed ledger technology to enhance customer experience and reduce costs. Additionally, banks are transforming legacy systems, fully integrating risk management and compliance practices, and embracing financial inclusion to ensure business growth.
Cognitive computing enables new ways of understanding vast amounts of structured and unstructured data. This document discusses how cognitive systems can be applied across industries to enhance customer experience by discovering new insights, making evidence-based recommendations, and engaging with customers in natural language. It provides examples of how cognitive computing is being used in healthcare to help oncologists develop personalized treatment plans, in banking to power virtual assistants and fraud detection, and in retail to better understand customers and guide personalized shopping experiences. The document argues that cognitive systems can augment existing analytics and software solutions to continuously learn from new data and interactions.
This document discusses new realities in collaborative business between consumer goods companies and retailers. It notes that consumers now demand more transparency and accountability. The Consumer Goods Forum brings together 400+ companies to address these issues. They are working on initiatives like consumer engagement principles to build trust with consumers and evolve toward value networks organized around consumer needs. Digital technologies will enable new forms of collaboration between companies in areas like product transparency, last-mile delivery, and consumer engagement. Companies that master both digital capabilities and transformation management can increase profits and market valuation.
Putting the Experience in Digital Customer ExperienceCognizant
As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and monetize customers in the modern world. However, only a miniscule number of companies believe their customers’ current digital experience qualifies as “excellent,” our primary research reveals.
The document discusses how cloud computing can help transform the banking industry. It notes that customers now demand more convenience and control, and banks face challenges like increased competition and regulatory pressures. Cloud computing offers banks opportunities to develop new customer experiences, enable collaboration, improve speed to market, and increase efficiency. Examples are provided of how cloud solutions have helped a mortgage company improve customer satisfaction while reducing costs and increasing revenues. The document argues that cloud computing allows banks to reinvent their business models and operations in order to better serve customers and drive growth.
The Future of the Contact Center: Key Predictions for 2019Calabrio
With every new year comes an opportunity for businesses to surprise and delight customers. And 2019 will be no different. Companies will continue to look for ways to engage customers during every touchpoint on their journey and, in the process, will become wiser to their changing and growing demands. However, in the coming year, it’s imperative that businesses adapt to show customers that they are, in fact, listening. When businesses find the right balance between people and technology, expand how they view data, listen to their customers and meet them wherever they are—they will succeed
iProspect's Future Focus 2018: The New Machine RulesiProspect
It's time to Focus on the Future. Based on interviews with over 250 global advertisers, we address the biggest trends you need to master in order to be prepared for The New Machine Rules. Download your copy now: http://bit.ly/2AirbwR
The document discusses strategies for creating effective notifications and triggers to drive user actions and engagement. Some of the strategies mentioned include leveraging a sense of achievement, urging caution with time-based triggers, boosting self-esteem, gently nudging users with courage, building curiosity, increasing expectations with habit loops, and amusing users with group offers. The goal is to motivate users through subtle persuasion rather than hard selling.
Latest Ecommerce Trends to Watch Out For 2023.pdfAdityaJani15
Regardless of your business model, eCommerce systems are critical to any online operation (whether B2B or B2C). It gives your company a platform to share and sell things to a wide range of potential clients online. However, with so many eCommerce platforms on the market, selecting the best one appears to be difficult. The eCommerce business shows no indications of slowing down in the near future.
1) Digital assistants like Alexa and Siri will become the new gatekeepers between brands and consumers as they control the information consumers receive.
2) For marketers, success will depend on learning how to market not just to consumers but to the machines to ensure brands are relevant and delivered in responses.
3) Only the most hyper-relevant brands that truly understand individual consumer needs and behaviors will be able to ensure their brand is the one the digital assistant selects and delivers to the consumer.
Digital disruption webinar oxford universityZoodikers
A webinar delivered at Said Business School, The University of Oxford, looking at digital transformation, social business, AI and much more.
Delivered to an audience of CMOs and CPOs, looking at how AI impacts all industries and business functions.
The world is ever-changing, and technology is taking the lead. Today, everything goes digital - amusement, health, property, banking and even currencies. This is, however, comprehensible. In North America alone, eighty nine of the population is on-line (subscription required).
At Criteo, we’re proud to be at the forefront of rapidly changing commerce trends. Our direct relationships with over 17,000 advertisers and thousands of publishers allow us to watch emerging trends unfold and share valuable insights with you.
In our just-published Commerce and Digital Marketing Outlook 2018 guide, we’re excited to share our findings on how marketers are embracing the rise of voice shopping and how it’s more important than ever to connect offline-to-online sales.
We also dive into the new age of data protections as well as the data-collaboration imperative. There are some big shifts ahead of us in 2018, but we’re confident that we can help retailers and marketers stay ahead of challenges and make the most of the opportunities in 2018 and beyond. Happy New Year!
Webinar: Digital Marketing in China - Compare, contrast, and learn?The Digital Insurer
Digital marketing in China-
Compare, contrast & learn?
18th march, 2021
The document discusses digital marketing trends in China, including the rise of live streaming and social media platforms like WeChat for marketing. It highlights tools like live streaming, short videos, and messaging as effective digital marketing approaches in China. Industry perspectives on opportunities in digital transformation and the importance of trust in digital marketing are also covered.
This document discusses key technology trends impacting the retail industry in 2016, as identified by IBM. It covers four main dynamics of transformation: analytics, cloud computing, mobile and social engagement, and security. Analytics and cognitive computing allow retailers to gain insights from big data to personalize customer experiences. Cloud computing enables speed, agility and flexible infrastructure upgrades. Mobile and social technologies connect retailers with customers in real-time and on-the-go. Security is a growing concern as data volumes increase and attack sophistication rises. The document provides an overview of IBM solutions that address these trends, such as analytics platforms, cloud services, and security offerings to help retailers adapt to ongoing disruption and digital transformation in retail.
How CPGs Can Win in the New Age of the Digital Consumeraccenture
This document discusses how consumer packaged goods (CPG) companies need to transform to succeed in the new digital era. It outlines that CPGs must radically rethink their relationships with consumers and customers and move beyond legacy operating models. Specifically, it recommends that CPGs 1) create a unified brand strategy and two-way dialogue with consumers, 2) take a systematic approach to growing their digital consumer base, and 3) rethink their routes to market and customer engagement strategies. It also stresses the importance of switching to a holistic, flexible and digitally-enhanced operating model.
New horizons in Retail by Patryk Powierża.pdfpatryk48
The document discusses several trends impacting the future of retail, including:
1. The rise of online shopping and phygital experiences that blend physical and digital. While e-commerce grew during the pandemic, physical stores still provide value for customer acquisition and sales.
2. Influencers and creators are becoming the new "flagships" as people increasingly turn to social media for shopping recommendations and discovery.
3. New entrants like Amazon, Walmart, TikTok, and others are disrupting the digital ad market and challenging the Google/Meta duopoly. Retail media is a growing new battlefield.
4. Automation technology is becoming more advanced and affordable, with robots taking
New lessons on building the consumer products brand experience. For CP companies, time, technology, changing consumer lifestyles, as well as disruptive competitors, are creating new opportunities beyond the traditional.
IBM Executive Report - New lessons on building the consumer products brand ex...Susanna Harper
Are consumer products (CP) companies about to have their Hollywood moment? Studios traditionally have been dream factories for consumers in a linear supply chain consisting of theaters and retail. But the combination of digital technology and Millennials has radically altered the entertainment industry. To reach increasingly empowered consumers, Hollywood is now a content creator at the center of a digital ecosystem, with business models that range from retail to direct-to-consumer. Similarly, for CP companies, time, technology, changing consumer lifestyles, as well as disruptive competitors, are creating new opportunities beyond the traditional. To take advantage, they must use digital technologies and secure the broadest possible ecosystem of business partners to create compelling brand experiences, drive purchase behavior and create unbreakable bonds with consumers.
The document discusses the need for companies to master four capabilities to effectively engage with today's hyper-connected consumers: 1) reaching the right audience in larger numbers, 2) gaining multidimensional insight into audiences, 3) using networked intelligence across technological infrastructure, and 4) personalized engagement. It promotes Acxiom's products and services that can help companies achieve these capabilities and improve marketing ROI through more effective consumer targeting and engagement.
The landscape of digital marketing is constantly evolving, driven by advancements in technology and shifts in consumer behavior. As we move forward, several emerging trends are poised to shape the future of digital marketing. In this blog post, we'll explore some of these trends and their potential impact on the industry.
New horizons in Retail by Patryk Powierża.pdfpatryk48
The document discusses several new horizons in retail, including the rise of online shopping and phygital experiences, changing flagship store models, the growing retail media landscape, and increasing automation. It notes that the pandemic accelerated e-commerce growth while physical stores still provide value when integrated digitally. Influencers are emerging as new "flagship" retailers through social commerce. Meanwhile, retail media is becoming more competitive as Amazon, Walmart, and other retailers grow their advertising businesses and challenge Google/Meta dominance. Automation is also expanding through technologies like robotic shopping assistants, couriers, and warehouse workers.
Similar to Time to Talk: The Future is Conversational (20)
This document outlines 10 top trends in the healthcare industry for 2022 according to research by Capgemini. The trends include: 1) COVID-19 fast-tracking digital health and remote care delivery; 2) A focus on patient-centric, personalized care and shoppable healthcare experiences; 3) Adopting a whole-patient approach and understanding social determinants of health; 4) Using real-time healthcare data and IoMT to improve medical management; 5) Increased involvement of non-traditional players like BigTech firms; 6) Modernization efforts and cloud adoption in the industry; 7) Prioritizing pricing transparency and shoppable healthcare; 8) Increased focus on data privacy and security; 9) Margin pressures triggering
A combination of factors − the pandemic, catastrophic weather events, evolving policyholder expectations, and insurers’ drive for operational efficiency and future relevance − are sparking P&C industry changes.
In a post-COVID, new-normal environment, the most strategic insurers are building resilient, crisis-proof enterprises poised to take advantage of emerging and future business opportunities. They are leveraging advanced data analytics and novel technologies to assure agility and achieve positive revenue and customer satisfaction outcomes. Competitive advantage will hinge on accelerated digitalization and faster go-to-market. Therefore, win-win partnerships and embedded services with InsurTechs and other ecosystem players are critical.
Read Capgemini’s Top P&C Insurance Trends 2022 for a glimpse at the tactical and strategic initiatives carriers are undertaking to boost customer-centricity, product agility, intelligent processes, and an open ecosystem to ensure profitable growth and future-readiness.
This analysis provides an overview of the top trends in the commercial banking sector as they shift to technology high gear to boost client efficiency and battle a volatile, uncertain, competitive, and evolving landscape.
First, it was retail banking. Now, advanced technology is shifting to – and disrupting − the commercial banking space. Many commercial banks, known for paperwork, red tape, and branch dependency, were unprepared to support clients during their post-COVID-19 ramp-up. But now, the digital pivot to new mindsets, partnerships, and processes is in overdrive.
As commercial banks grapple with competition from FinTechs, BigTechs, and alternative lenders, their inability
to fulfill SME demands and pandemic after-shocks necessitates transformative process changes and a move
to experiential, sustainable, and inclusive banking models. We expect banks to strive to meet the demands
of corporate clients and SMEs by digitally transforming critical workflows and improving client experience.
Additionally, incremental process improvements in the middle and back-office that leverage intelligent
automation will keep the competition at bay because engaged clients are loyal.
Adopting newer methods to mine data and moving to as-a-Service models will prepare commercial banks
to flexibly respond to newcomers and find ways to co-exist through effective collaboration. The time has come for commercial banks to put transformation on the fast track as lending losses in wallet and market share could spill over to other functions!
How incumbents react and respond to 2022 trends could determine their relevancy and resiliency in the years ahead.
The Covid-19 pandemic necessitated the payments industry undergo a facelift, sparked by novel approaches from new-age players, fostered by industry consolidation, and customers’ demand for end-to-end experience. Crossing the threshold, the industry is entering a new era – Payments 4.X, where payments are embedded and invisible, and an enabling function to provide frictionless customer experience. As customers make a permanent shift to next-gen payment methods, Digital IDs are critical for a seamless payment experience. The B2B payments segment is witnessing rapid digitization. BigTechs, PayTechs, and industry newcomers are ready to jump in with newfangled solutions to help underserved small to medium-sized businesses (SMBs).
As incumbents struggle with profits, new-age firms are forging ahead to take the lead in the Payments 4.X era by riding the success of non-card products and services. The new era demands collaboration, platformification, and firms can unleash full market potential only by embracing API-based business models and open ecosystems. Data prowess and enhanced payment processing capabilities are inevitable to thrive ahead. The clock is ticking for banks and traditional payments firms because the competitive advantage is not guaranteed forever. As industry players seek economies of scale, consolidations loom, and non-banks explore new territories to threaten incumbents’ market share. While all these 2022 trends are at play, central bank digital currency (CBDC) is emerging globally and might open a new chapter in the current payments landscape.
As we slowly move out of the pandemic, financial services firms have learned the criticality of virtual engagement to business resilience. Wealth management firms will need capabilities to cater to new-age clients and deliver new-age services. This report aims to understand and analyze the top trends in the Wealth Management industry this year and beyond.
A year ago, our Top Trends in Wealth Management report emphasized how the pandemic sparked disruption and digital transformation and changing investor attitudes around Environmental, Social, and Corporate Governance (ESG) products. As we begin 2022, many of those trends continue to hold as COVID-19’s wide-reaching effects continue to influence the wealth management industry.
As wealth management (WM) firms supercharge their digital transformation journeys, investments in cybersecurity and human-centered design are becoming critical to building superior digital client experience (CX). Another holdover trend − sustainable investing – is gaining mainstream attention and generating increasingly sophisticated client demands. Data and analytics capabilities will become ever more essential for ESG scoring and personalized customer engagement. As large financial services firms refocus on their wealth management business while new digital players make industry strides, competition is becoming historically intense. Not surprisingly, client experience is the new battleground.
This analysis provides an overview of the top trends in the retail banking sector driven by the competition, digital transformation, and innovation led by retail banks exploring novel ways to create and retain value in evolving landscape.
COVID-19 caught banks off guard and shook legacy mindsets to the core. With 20/20 (2020) hindsight, firms are more aware, digitally resilient, and financially stable as they head into 2022. The trials of the past 18 months forced firms to shore up existing business and consider new models and revenue streams.
Customer-centricity remains at the top of most FS agendas and is a 2022 focal point. Banks will focus on achieving operational excellence as diligently as delivering superior CX. In 2022 and beyond, it will be paramount for FIs to explore and invest in new technologies to remain relevant and resilient.
Banking 4.X will arrive in full force in 2022 with platform-supported firms monetizing diverse ecosystem capabilities and aggressively harvesting data to create experiential customer journeys through intelligent and personalized engagements. The new era will compel future-focused banks to finally abandon legacy infrastructure and collaborate with third-party specialists to solidify their best-fit, long-term roles. Increasingly, open platforms will make banks invisible as banking becomes embedded into customer lifestyles. At the same time, banks will shed asset-heavy models and shift to the cloud for greater agility, speed to market, and faster innovation. The shift will act as a precursor to adopting new technologies on the horizon – 5G and Decentralized Finance.
The recent past was filled will extraordinary lessons for financial institutions. Now is the time to act on those learnings and move forward profitably.
While COVID-19 has sparked the demand for life insurance, it has also exposed the operating model vulnerabilities in distribution, servicing, and customer retention. In a post-COVID, new-normal environment, insurers need to enhance their capabilities around advanced data management and focus on seamless and secure data sharing to provide superior CX and hyper-personalized offerings. Accelerated digitalization and faster go-to-market are vital to remaining competitive, and win-win partnerships with ecosystems are critical in the journey.
Read our Top Life Insurance Trends 2022 to explore the tactical and strategic initiatives carriers undertake to acquire competencies around customer centricity, product agility, intelligent processes, and an open ecosystem to ensure profitable growth and future readiness.
Property & Casualty Insurance Top Trends 2021Capgemini
The Property & Casualty insurance landscape is evolving quickly with the changing risk landscape, entry of new players, and changing customer expectations. The ripple effects of COVID-19 on the P&C insurance industry and natural disasters such as forest fires have adversely impacted insurance firm books.
In this scenario, to ensure growth and future-readiness, the most strategic insurers strive to be ‘Inventive Insurers’ – assuming a customer-centric approach, deploying intelligent processes, practicing business resilience and go-to-market agility, and embracing an open ecosystem.
Read our Property & Casualty Insurance Top Trends 2021 report to explore the strategies insurers are adapting to remain competitive amidst the evolving business landscape and how they can explore new ways to enhance their profitability.
A combination of factors such as demographic changes, evolving consumer preferences, and desire to become operationally efficient were already spurring changes in the life insurance industry. Enter 2020 – the COVID-19 pandemic is having a significant impact on the industry.
At the peak of disruption, the focus was on ensuring business continuity, but new initiatives are cropping up to tackle the challenges as the industry is adapting to the new normal.
Furthermore, COVID-19 has acted as a catalyst, pushing life insurers to prioritize their efforts on improving customer centricity, developing go-to-market agility, making processes intelligent, building business resilience, and embracing the open ecosystem.
Read our Life Insurance Top Trends 2021 report to explore the strategies insurers are adopting to manage the changing market dynamics.
The uncertainty of 2020 is setting the global tone for the immediate future in the financial services industry. So it is no surprise banks are laser-focused on business resilience, emphasizing both financial and operational risks. The need to adapt quickly to new normal conditions through virtual customer engagement is clear.
Customer centricity continues to drive commercial banks’ solution designs. And, the pandemic compelled products that deliver immediate client value ‒ quick digital onboarding, seamless lending, and support for small and medium-sized enterprises (SMEs). The onus is now on banks to go to market more quickly, which requires the implementation of intelligent processes and integrating corporates’ enterprise resource planning (ERP) systems with banking workflows.
To achieve go-to-market agility, banks across the globe are investing in and collaborating with FinTechs. Many of these partnerships are focused on boosting digital lending and providing seamless support to anxious small-business clients in need of assurance.
With newfound impetus for FinTech collaboration, commercial banks have picked up their step on the path toward OpenX. COVID-19 made it evident that survival during turbulence is manageable through collaboration with ecosystem players.
Read our Top Trends in Commercial Banking 2021 report to explore the strategies banks are adapting to transform their businesses from a product-led, siloed model to an experiential and agile plan.
When we published the Top Trends in Wealth Management 2020, little did we foresee the pandemic that would sweep through the world and disrupt life as we knew it. Yet, when we reviewed last year’s trends, we found that many still hold and some have taken on even greater relevance. One such trend is sustainable investing, which had begun to gain prominence as investors became more aware of ESG considerations, and firms rolled out more sustainable investing offerings. Another trend that has accelerated in the post-COVID world is the importance of investing in omnichannel capabilities and technologies such as artificial intelligence (AI) to enhance personalization and advisor effectiveness. The pandemic has driven wealth management firms to accelerate their digital transformation journey, with some immediate focus areas being interactive client communications and digital advisor tools.
There is no denying that time is of the essence. Yes, budgets are tight, but the Open X ecosystem offers wealth management firms opportunities to reimagine their operating models and deliver excellent customer experience cost-effectively.
Top trends in Payments: 2020 highlighted the payments industry’s flux driven by new trends in technology adoption, innovative solutions, and changing consumer behavior. The pandemic has tested the digital mastery of players, who are already grappling with transition. Non-cash transactions are on a robust growth path, accelerated by increased adoption during COVID-19. Regulators are working to instill trust and address non-cash payments risk amid unparalleled growth as players collaborate to quell uncertainty. Regional initiatives, such as the P27 (Nordics real-time payments system) and the EPI (European Payments Initiative), are gaining traction in response to country-level fragmentation and competition.
Investment in emerging technologies is looked upon as an elixir to mitigate fraud, data-driven offerings are being considered for providing value-added propositions, and distributed ledger technology is in focus for digital currency solutions, efficiency enhancement, and cost gains. New players, such as retailers/merchants, are integrating payments into their value chains while technology giants are upscaling their financial services game by weaving offerings around payments as a center stage. Constrained by budgets, firms consider business models such as Platform-as-a-Service (PaaS) to provide cost-effective and superior customer experience.
A combination of factors, including demographic changes, evolving consumer preferences, and regulatory and compliance mandates, were already spurring change in the health insurance industry. Enter 2020 and the COVID-19 pandemic, which is having sweeping implications for the industry.
At the peak of disruption, the focus was on ensuring business continuity, but new initiatives are cropping up to tackle the challenges as the industry adapts to the new normal.
Furthermore, some changes are here to stay, and it will be prudent for the industry players to be resilient to the market shifts by being agile, improving member centricity, making processes intelligent, and embracing the open ecosystem.
Read our Health Insurance Top Trends 2021 report to explore the strategies insurers are adopting to manage the external pressures.
The banking industry’s resilience is being tested as banks navigate through a remarkable 2020 filled with uncertainties. The impact of COVID-19 has been about setting the tone for future operational models. Retail banks have shifted focus towards integrated risk management with a more holistic view of operational risks. Adapting to the new normal, banks have prioritized cost transformation while engaging customers virtually. Incumbents sought to be more responsible within fast-changing environmental conditions and ESG remained a critical focus.
To provide more experiential services, banks are leveraging techniques such as segment-of-one to hyper-personalize offerings while aiming to humanize digital channels for increased engagement. Banks are also revamping middle and back offices, going beyond the front end leveraging intelligent processes. Open X is enabling banks to play on their strengths and use the expertise of ecosystem players. Going forward, banks are poised to become an enhanced one-stop shop by providing consumers value-adding FS and non-FS experiences.
To acquire customers in cost-effective manner, retail banks are tapping value-based propositions ‒ such as POS financing and mortgage refinancing. Further, Banking-as-Service provides incumbents a way to provide their high-value offerings to other players. In preparation for the future, banks will be looking to improve their go-to-market agility by leveraging the benefits of cloud. This analysis outlines the top 10 trends in retail banking for 2021.
Explore how Capgemini’s Connected autonomous planning fine-tunes Consumer Products Company’s operations for manufacturing, transport, procurement, and virtually every other aspect of the supply-value network in a touchless, autonomous way.
Financial services is undergoing a paradigm shift that is forcing incumbent retail banks to rethink growth strategies as they struggle to remain relevant. Growing competition from BigTechs, FinTech firms, and challenger banks has added to the complexity created by increasingly stringent regulatory and compliance requirements. Customers now expect a seamless customer journey and personalized offerings because they have become accustomed to top-notch individualized service from GAFA giants Google, Apple, Facebook, and Amazon. The changing ecosystem offers established banks new, unexplored opportunities and encourages a transition beyond traditional products to meet the exacting requirements of today’s customers. Bank collaboration with FinTech and RegTech partners is becoming commonplace. Incumbents are exploring point-of-sale financing and unsecured consumer lending, while they also boost their digital channel competencies to reach a broader customer base. Banks are beginning to accept open APIs and are working with third-party specialists to create an open shared marketplace. Technological advancements such as AI are fueling efforts to evolve customer onboarding and touchpoint processes. Increasingly, banks are turning to design thinking methodology to understand the customer journey, extract deep insights, and develop a more refined user experience across the customer lifecycle.
Our analysis of the top retail banking trends for 2020 offers a glimpse into the fast-changing banking ecosystem and explores the tools and solutions being used to face new-age challenges.
Aspects of the life insurance industry have remained constant for years – and so have premiums. Traditional savings products have taken a huge hit in terms of attractiveness because low interest-rates prevail. Meanwhile, the risk landscape is shifting, and insurers need to align better with the emerging business environment, manage changing customer preferences, and improve operational efficiencies. Within today’s scenario, industry players are undertaking tactical and strategic shifts in attempts to manage unpredictable market dynamics. Insurers must develop alternative products to breathe new life into policies and leverage emerging technologies (artificial intelligence (AI), analytics, and blockchain) to improve efficiency, agility, flexibility, and customer-centricity.
Read Top Trends in Life Insurance: 2020 for a look at the innovative steps future-focused insurers are considering to meet industry challenges and opportunities.
The health insurance industry is evolving and undergoing significant changes. As the risk landscape shifts, insurers are working to improve operational efficiencies, meet evolving customer preferences, and align better with the changing business environment. Accordingly, payers must adapt and align business models and offerings. An incisive tactical approach is required to accommodate members’ needs and related emerging risks — medical, health, and environmental. Advanced technologies such as artificial intelligence, analytics, automation, and connected devices are enabling insurers to manage these changes proactively, partner with members, and help to prevent risks, all the while continuing to fulfill payer responsibilities.
Read Top Trends in Health Insurance: 2020 to learn which strategies insurers are adopting to navigate and align with today’s challenges.
Similar to other financial services domains, payments is evolving into an open ecosystem. The EU’s Payment Services Directive (PSD2) pioneered open banking by encouraging banks and established payments players to securely open the systems to foster competition, innovation, and more customer choices. In tandem with non-cash transaction growth, regulations are driving banks and payments firms to expand their array of payment methods and channels. Governments are encouraging financial inclusion by also promoting the adoption of non-cash payments. Increasingly, merchants and corporates seek to offer alternative payment systems because of widespread popularity among consumers. Alternative payments also enable merchants to provide real-time and cross-border payments to boost business efficiency.
Banks, payment firms, card firms, BigTechs, FinTechs, and other players are continuously developing new technology to cash in on market changes. However, data breaches and fraud continue to hinder innovation as firms devote countless resources each year to address security issues. Many governments are also designing new regulations to reduce ecosystem threats. All these measures are expected to make the current ecosystem much more secure and simple for players as well as customers.
Top Trends in Payments: 2020 explores and analyzes payments ecosystem initiatives and solutions for this year and beyond
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
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At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
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2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
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IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
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This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
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Time to Talk: The Future is Conversational
1. Time to talk
The future for brands is conversational
Breakfast Briefing on Conversational Commerce
Capgemini, Intel and MIT
New York | Tuesday | January 16, 2018