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Top Trends in
Payments: 2020
November 2019
Link: https://www.capgemini.com/top-
trends-in-2020/
2© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Top Trends in Payments for 2020 by Capgemini
3© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Regulatory
focus area
for risk
reduction
Work towards facilitating
robust cybersecurity
Protocols especially in an
open ecosystem future
Achieve uniformity in
crypto currency
regulations to maintain
Homogeneity in standards
Enable a level-playing field
for all market participants
by regulating new entrants
Ensuring customer data
privacy and protection,
with fine tune approach to
threat innovation
Fortify AML/CTF
machinery by closely
collaborating with
banks and FIs
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Trend 1: Regulators worldwide are focusing on risk reduction, in addition to
standardization and open banking
4© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
4© Capgemini 2019. All rights reserved |
Need for standards
Countries are promoting the
use of centralized digital
identity databases/
schemes for customer due
diligence (CDD).
Several national-level DI
systems facilitate attribute
collection and storage at
a centralized location.
Industry associations and
industry stakeholders have
taken the responsibility
of formulating common digital
identity framework
Distributed ledger
technology (DLT) offers
promise in creating
borderless and open digital
identity systems.
Growing synthetic
identity fraud cases
Increased bot usage
Increasing
democratization of
identity-related
information
Key
drivers
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Trend 2: As federated digital identity gains momentum, standards are emerging to ensure
interoperability
5© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Factors driving back-office rationalization
Source: Capgemini Financial Services Analysis, 2019
Trend 3: Instant
payments and
open banking
reinforce each
other and drive
the need for
back-office
rationalization
New Design
supporting
open banking
through API
integration
Real time
design for
handling 24/7
transactions
Easy deployment
and scalability
through new
technologies
Capability to
provide all
services
in as-a-service or
microservice
mode
Omnichannel
capabilities
driven by
rise of IoT
Accommodate
standards such
as ISO 20022 and
upgrades of older
RTGS and ACH
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Payments Trends 2020 | November 2019
6© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Growth of alternate
payments
Changing economic
and regulatory
scenario
Need for user
convenience and
faster checkout
Key
drivers
Banks are
offering several
new services on
par with new-age
players.
Card firms
have also
launched new
products to
match those of
alternative
payment players.
BigTech firms are
targeting the
merchant
segment through
collaborative
models.
Merchants
have adopted
alternate
payment
methods
Trend 4: As merchants adopt alternative
payment methods, card firms and
banks are driven to expand offerings
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Payments Trends 2020 | November 2019 6© Capgemini 2019. All rights reserved |
7© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
7© Capgemini 2019. All rights reserved |
Changing corporate
customer
expectations
Need for
transparency in
payment transactions
Latest technology
needs such as instant
payments and APIs
Key
drivers
Automation of vendor payments
Cash management
B2B cross border payments
Invoicing solutions
Supply chain financing
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Trend 5: Banks collaborate with FinTechs to help corporate clients improve B2B payments
efficiency
8© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Key
drivers
Fragmentation
of payments
value chain
Need for
differentiation
Requirement
for end-to-end
capability
Demand for
superior
services by
clients
Payment firms
strategy
through
mergers and
acquisitions
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Trend 6: Payments firms enhance capabilities and build ecosystems through mergers and
acquisitions
9© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Massive and loyal
customer base
create market
Intelligence from
huge client database
Absence of
regulatory
supervision
Key
drivers
BigTech Payment firms to complement their core activity and
emerge as standalone payment firms
New features
and services
Leverage FinTech
player core
capability
Expand their
presence across
geographies
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Payments Trends 2020 | November 2019
Trend 7: BigTechs pose a threat to incumbents as they eye collaborative roles in the
evolving landscape
10© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Proliferation of alternate payment
methods such as digital wallets
Adoption of instant payments-based
offerings
Customer expectation demanding
convenience and reach
Regulatory push for growth of digital
payments
Factors driving
non-cash payments growth
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Trend 8: Mobile and QR payments, digital wallets, and contactless cards are set to drive
future growth of non-cash payments
11© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019
Cloud based
compliance as
service(CaaS)
Drives significant
cost reduction
Provides ability
to outsource
for smaller firms
Facilitates
cross-jurisdiction
/regional
regulatory
compliance
Improves
usability of
latest
technologies
such as cloud
Gives scalability
to ramp-up
compliance
activities
Enables to adhere
to strict data
compliance
11© Capgemini 2019. All rights reserved |
Top Trends in Payments for 2020 by Capgemini Intelligent
Bank
Open
Banking
Deep
Customer
Insights
Data-
Driven
Compliance
Payments Trends 2020 | November 2019
Trend 9: Compliance-as-a-Service gains ground as firms seek cost-effective data
compliance across multiple regions
A global leader in consulting, technology services and digital transformation,
Capgemini is at the forefront of innovation to address the entire breadth of clients’
opportunities in the evolving world of cloud, digital and platforms. Building on its
strong 50-year heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array of services from
strategy to operations. Capgemini is driven by the conviction that the business
value of technology comes from and through people. It is a multicultural company
of over 200,000 team members in more than 40 countries. The Group reported
2018 global revenues of EUR 13.2 billion.
About Capgemini
Learn more about us at
www.capgemini.com
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group.
Copyright© 2019 Capgemini. All rights reserved.
People matter, results count.

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Top Trends in Payments: 2020

  • 1. Top Trends in Payments: 2020 November 2019 Link: https://www.capgemini.com/top- trends-in-2020/
  • 2. 2© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Top Trends in Payments for 2020 by Capgemini
  • 3. 3© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Regulatory focus area for risk reduction Work towards facilitating robust cybersecurity Protocols especially in an open ecosystem future Achieve uniformity in crypto currency regulations to maintain Homogeneity in standards Enable a level-playing field for all market participants by regulating new entrants Ensuring customer data privacy and protection, with fine tune approach to threat innovation Fortify AML/CTF machinery by closely collaborating with banks and FIs Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Trend 1: Regulators worldwide are focusing on risk reduction, in addition to standardization and open banking
  • 4. 4© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 4© Capgemini 2019. All rights reserved | Need for standards Countries are promoting the use of centralized digital identity databases/ schemes for customer due diligence (CDD). Several national-level DI systems facilitate attribute collection and storage at a centralized location. Industry associations and industry stakeholders have taken the responsibility of formulating common digital identity framework Distributed ledger technology (DLT) offers promise in creating borderless and open digital identity systems. Growing synthetic identity fraud cases Increased bot usage Increasing democratization of identity-related information Key drivers Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Trend 2: As federated digital identity gains momentum, standards are emerging to ensure interoperability
  • 5. 5© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Factors driving back-office rationalization Source: Capgemini Financial Services Analysis, 2019 Trend 3: Instant payments and open banking reinforce each other and drive the need for back-office rationalization New Design supporting open banking through API integration Real time design for handling 24/7 transactions Easy deployment and scalability through new technologies Capability to provide all services in as-a-service or microservice mode Omnichannel capabilities driven by rise of IoT Accommodate standards such as ISO 20022 and upgrades of older RTGS and ACH Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Payments Trends 2020 | November 2019
  • 6. 6© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Growth of alternate payments Changing economic and regulatory scenario Need for user convenience and faster checkout Key drivers Banks are offering several new services on par with new-age players. Card firms have also launched new products to match those of alternative payment players. BigTech firms are targeting the merchant segment through collaborative models. Merchants have adopted alternate payment methods Trend 4: As merchants adopt alternative payment methods, card firms and banks are driven to expand offerings Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Payments Trends 2020 | November 2019 6© Capgemini 2019. All rights reserved |
  • 7. 7© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 7© Capgemini 2019. All rights reserved | Changing corporate customer expectations Need for transparency in payment transactions Latest technology needs such as instant payments and APIs Key drivers Automation of vendor payments Cash management B2B cross border payments Invoicing solutions Supply chain financing Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Trend 5: Banks collaborate with FinTechs to help corporate clients improve B2B payments efficiency
  • 8. 8© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Key drivers Fragmentation of payments value chain Need for differentiation Requirement for end-to-end capability Demand for superior services by clients Payment firms strategy through mergers and acquisitions Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Trend 6: Payments firms enhance capabilities and build ecosystems through mergers and acquisitions
  • 9. 9© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Massive and loyal customer base create market Intelligence from huge client database Absence of regulatory supervision Key drivers BigTech Payment firms to complement their core activity and emerge as standalone payment firms New features and services Leverage FinTech player core capability Expand their presence across geographies Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Payments Trends 2020 | November 2019 Trend 7: BigTechs pose a threat to incumbents as they eye collaborative roles in the evolving landscape
  • 10. 10© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Proliferation of alternate payment methods such as digital wallets Adoption of instant payments-based offerings Customer expectation demanding convenience and reach Regulatory push for growth of digital payments Factors driving non-cash payments growth Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Trend 8: Mobile and QR payments, digital wallets, and contactless cards are set to drive future growth of non-cash payments
  • 11. 11© Capgemini 2019. All rights reserved |Payments Trends 2020 | November 2019 Cloud based compliance as service(CaaS) Drives significant cost reduction Provides ability to outsource for smaller firms Facilitates cross-jurisdiction /regional regulatory compliance Improves usability of latest technologies such as cloud Gives scalability to ramp-up compliance activities Enables to adhere to strict data compliance 11© Capgemini 2019. All rights reserved | Top Trends in Payments for 2020 by Capgemini Intelligent Bank Open Banking Deep Customer Insights Data- Driven Compliance Payments Trends 2020 | November 2019 Trend 9: Compliance-as-a-Service gains ground as firms seek cost-effective data compliance across multiple regions
  • 12. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. About Capgemini Learn more about us at www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright© 2019 Capgemini. All rights reserved. People matter, results count.